GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5432
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 15, 2020

Subject: N202298770 - Customer Satisfaction Program
Dinghy-Dolly Towing Owner Manual Incorrect Instructions
Models: 2020 Chevrolet Blazer
Equipped with 4 Cyl Gas Engine with eBoost (RPO LSY)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N202298770
today. The total number of U.S. vehicles involved is approximately 3,492.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated June 16, 2020 or sooner. A list of involved vehicles in dealer new inventory
is attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N202298770 Dinghy – Dolly Towing Owner Manual Incorrect
Instructions
Release Date:
Attention:

June 2020

Revision:

00

This program is in effect until June 30, 2022.

Make
Chevrolet

Model
Blazer

Model Year
From
To
2020
2020

RPO
LSY

Description
ENGINE-GAS, 4 CYL, 2.0L
Turbo – with eBoost

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2020 model year Chevrolet Blazer vehicles, equipped with 4 Cyl gas engines, may have incorrect
instructions in the owner’s manual for Dinghy and Dolly Towing. Instructions should include
disconnecting the negative battery cable when towing their vehicle. If not disconnected, the electronic
brake control module may remain awake which could lead to draining the vehicle battery while being
towed and the electronic stability control (ESC) may activate brakes under specific operation conditions
while the vehicle is being towed.
Dealers are to print and insert revised owner manual page(s) included with this bulletin.

Parts
There are no parts required for this repair.
Warranty Information
Labor
Operation
9105189

Description
Print and Install Owner Manual Insert

Labor
Time
0.1

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Print the appropriate language owner manual insert(s) for your service area. (English language example below for
reference).

2.

Locate the owner manual.

3.

Install the owner manual inserts to the owner’s manual.

Copyright 2020 General Motors. All Rights Reserved.

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N202298770 Dinghy – Dolly Towing Owner Manual Incorrect
Instructions
English

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Instructions

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French

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Spanish

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Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.

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Customer Satisfaction Program
N202298770 Dinghy – Dolly Towing Owner Manual Incorrect
Instructions
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 8 of 9

Customer Satisfaction Program
N202298770 Dinghy – Dolly Towing Owner Manual Incorrect
Instructions
July 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2020 model year Chevrolet Blazer may have incorrect instructions in the owner’s manual for
Dinghy and Dolly Towing. Instructions should include disconnecting the negative battery cable when towing their
vehicle. If not disconnected, the electronic brake control module may remain awake which could lead to draining the
vehicle battery while being towed and the electronic stability control (ESC) may activate brakes under specific operation
conditions while the vehicle is being towed.
Your satisfaction with your Blazer is very important to us, so we are announcing a program to correct this issue.
What We Will Do: A replacement owner manual insert, describing the correct Dinghy and Dolly towing procedure is
included with this letter.
What You Should Do: Find the enclosed replacement owner manual insert. Add the insert to the vehicle owner
manual and keep them with your vehicle for future reference.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We truly appreciate you taking the time to update your owner manual as we know your time is valuable. We want you
to know that we will do our best, throughout your ownership experience, to ensure that your Blazer vehicle provides you
many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N202298770

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