Service Update
N202306491 Goodwill for Repeat N202306490 Repair
Release Date: June 2020
Attention:

Revision:

00

This bulletin expires June 30, 2021.

Make
Chevrolet
GMC

Model Year
From
To
2020
2020
2020
2020

Model
Silverado 2500/3500
Sierra 2500/3500

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Purpose

The purpose of this service update is to provide the customer with a goodwill gift to offset customer
inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in this
service update have previously had a hood assembly replacement under recall N192284960. These
customers are now being asked to bring their vehicle back in for another hood replacement under Safety
Recall N202306490. For their inconvenience, dealers are to offer the customer a selection of one of the
available goodwill tools listed in this bulletin. Because each customer has unique preferences, please
offer all options found in this bulletin to the customer and allow them to select the one that best suits their
situation.
Please note that not all vehicles in Safety Recall N202306490 are included in this service update. The
goodwill offer described in this bulletin should be presented to the involved customer when they
pick up their vehicle after having Safety Recall N202306490 performed on the vehicle.

Warranty Information
Labor
Operation
9105171

Description
Close Service Update

Labor
Time
0.1

Trans.
Type
ZFAT

Net
Item
N/A

GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For US dealers: Submit a Goodwill Request via the Aftersales Empowerment application located in the Service
Workbench in GlobalConnect. In the comment section, enter “Service Update N202306490”. After submitting the
Goodwill Request, submit a transaction using the labor operation shown in the table above to close this service update.
For dealers who are not familiar with the Dealer Empowerment process, training is available on the Center of Learning
application; Course Number: VWGDE.013D-0D; Course Name: An Introduction to the Dealer Aftersales Empowerment
Portal.
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to your dealership's
Customer Experience Manager (CEM), or your GM District Manager – Aftersales (DMA).
For Canada dealers: Once the customer has decided which option they prefer, dealers are to contact [email protected] to
advise of the customer’s decision. Submit a transaction using the labor operation shown in the table above to close this
service update.
Goodwill Option
Accessories Certificate - US
Service Reward Card – Canada
OnStar Safety & Security + Remote
Access Plan 12-month Subscription

Description
A certificate for accessories valued at $500 US. For Canada, the equivalent
option ($500 CAD) will be offered in the form of a Service Reward Card to
be used towards the purchase of accessories.
A 12-month OnStar subscription will be activated.

Dealer Responsibility
Dealers should only offer this goodwill gift to customers who present their vehicles for recall repair under Safety Recall
N202306490, “Hood Striker Fracture” before June 30, 2021. This goodwill gift should not be offered where subject vehicles
are presented for lease turn in or trade-in. Close the SUB with the above referenced labor code.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

Copyright 2020 General Motors. All Rights Reserved.

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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5419
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 9, 2020

Subject: N202306491 – Service Update
Goodwill for Repeat N202306490 Repair
Models: 2020 Chevrolet Silverado 2500/3500
2020 GMC Sierra 2500/3500
To:

All General Motors Dealers

General Motors is releasing Service Update N202306491 to accompany
Safety Recall N202306490 today. The total number of U.S. customer vehicles
involved is approximately 90. Please see the attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated June 9, 2020 or sooner. A list of involved vehicles is attached to this
message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS