GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5413
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 2, 2020

Subject: N192289390 - Special Coverage
Seat Belt Anchor Pretensioner Cable
Models: 2014-2017 Chevrolet Silverado
2014-2017 GMC Sierra
To:

All General Motors Dealers

General Motors is releasing Special Coverage N192289390 today. The total
number of U.S. vehicles involved is approximately 1,825,877. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the middle of June 2020.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated June 3, 2020 or sooner. Please hold all warranty transactions until IVH has
been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
Release Date:
Attention:

June 2020

Revision:

00

The VINs under prior Special Coverage 18127 and 18128 have been moved to this Special Coverage to
allow for the extension of coverage to a period of 12 years or 180,000 miles (290,000 km), whichever
occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).

Make
Chevrolet
GMC

Model
Silverado
Sierra

Model Year
From
To
2014
2017
2014
2017

RPO

Description

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

If a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when
entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If
this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner
cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle’s seat
belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the
pretensioner cable cover where it has been repeatedly bent over the seat side shield. The condition
described may exist in the following models and model years: 2014-2016 Chevrolet Silverado LD and
GMC Sierra LD trucks, limited 2017 Chevrolet Silverado LD and GMC Sierra LD trucks, and limited
2016 Chevrolet Silverado HD and GMC Sierra HD trucks.
This special coverage covers the condition described above for a period of 12 years or 180,000 miles
(290,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June
2, 2020, are covered by this special coverage and must be submitted using the labor operation codes
provided with this bulletin. Claims with repair orders prior to June 2, 2020, must be submitted to the
Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the pretensioner and side shield for all customers that experience a broken
pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will
be made at no charge to the customer.

Parts
Quantity
1
1
1
1
1
1
1
1
1
1
1

Part Name
Pnl-Side Shield - Two Way Manual LH Remote Recline - Dark Ash Grey
Pnl-Side Shield - Two Way Manual LH Remote Recline and Manual Lumbar - Dark
Ash Grey
Pnl-Side Shield - Two Way Manual LH Remote Recline and Manual Lumbar – Jet
Black
Pnl-Side Shield - Power LH - Jet Black
Pnl-Side Shield - Power LH – Dark Grey
Pnl-Side Shield - Power LH - Dune
Pnl-Side Shield - Power LH - Cocoa
Tensioner Kit – Driver Seat Belt – Jet Black
Tensioner Kit – Driver Seat Belt - Dune
Tensioner Kit – Driver Seat Belt - Cocoa
Tensioner Kit – Driver Seat Belt – Dark Ash Grey

Copyright 2020 General Motors. All Rights Reserved.

Part No.
84233205
84233193
84233192
84233195
84233196
84233200
84233199
19356262
19356264
19356267
19356263
Page 1 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which part to order as they are color parts.
These parts should not be ordered as shelf stock.
Warranty Information
Labor
Operation
9900723
9900724

9900725

9900726
*

Description
Inspect Only – No Further Action Required
Replace Front Seat Belt Anchor Plate Tensioner and Cushion Outer
Finish Cover (Includes Inspection and Disposal of Pyrotechnic
Device)
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2
0.6

N/A
0.2
N/A

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Inspection Procedure
Use the following steps to verify the customer concern.
1.

Move the driver seat to the full forward and full down position.

4522278

2.

Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable
to the buckle.

Page 2 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable

4522272

4522274

This damage will be in the form of holes (1) or splitting (2).
• If any damage is found, replace the driver side front seat belt anchor plate tensioner and the front seat cushion
outer finish cover.
• If no damage is found, inform the customer that the special coverage condition is not present on their vehicle at
this time.
Replacement Procedure

4551063

Page 3 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
NOTE: If a tensioner bracket was installed as part of a previous service, discard the bracket. The new replacement front
seat belt anchor plate tensioner design eliminates the need for the bracket.
1.

Replace the driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner
Replacement in SI.

2.

Replace the driver side front seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish Cover
Replacement in SI.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by June 30, 2021. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
June 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014-2017 model year Chevrolet Silverado or GMC Sierra, your satisfaction with our product is very
important to us.
This letter is intended to make you aware that in certain 2014-2017 model year Chevrolet Silverado and GMC Sierra
vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering the
vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over
an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate,
which could reduce the effectiveness of the vehicle’s seat belts. Before any damage occurs to the pretensioner cable
itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side
shield.
If you have owned your vehicle for a longer period of time, you may have previously received a letter from us stating
your vehicle was involved in Special Coverage Program 18127 or 18128. These Special Coverage Programs provided
coverage for the condition described above for a period of 10 years from the date your vehicle was originally placed in
service or 150,000 miles (240,000 km), whichever occurred first and would be repaired for you at no charge. This letter
is to provide you with notice that the coverage for this condition has been extended to 12 years from the date your
vehicle was originally placed in service or 180,000 miles (290,000 km), whichever occurs first, and will be repaired for
you at no charge.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2014-2017 model year Chevrolet Silverado or GMC Sierra within 12 years of the date
your vehicle was originally placed in service or 180,000 miles (290,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: Please perform the inspection procedure enclosed with this letter, and follow the instructions
provided. If you are not comfortable performing this inspection, please take your vehicle to a GM dealer and they will
perform this inspection free of charge. If you’ve performed the inspection and believe your vehicle has the condition
described above, please take your vehicle to your GM for repair. For the repair to qualify for this special coverage, it
must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will
need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also
allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box
literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by June 30,
2021, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

Page 5 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-889-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosures
N192289390

Page 6 of 7

Special Coverage Adjustment
N192289390 Seat Belt Anchor Pretensioner Cable
Customer Inspection Procedure

Use the following steps to verify the condition of the seat belt tensioner cable cover.
1.

Move the driver seat to the full forward and full down position.

2.

Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable
to the buckle.

This damage will be in the form of holes (1) or splitting (2).
• If any damage is found, take the vehicle to the dealer for service.
• If no damage is found, the special coverage condition is not present on the vehicle at this time.

Page 7 of 7