6/18/2020

ISB6.7 CM2350 MY15-16 VGT Actuator Campaign for Transit Applications

Warranty Field Campaign
Campaign Number: c2192

Revision: A

ISB6.7 CM2350 MY15-16 VGT Actuator Campaign for
Transit Applications

Released Date: 16-Jun2020
Expiration Date (U.S. and
Canada): 26-Nov-2024
Expiration Date
(International): 26-Nov2024

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace C2192, dated 26-Nov-2019. This revision is to:
1.
2.
3.
4.

Extend the expiration date to: 26-Nov-2024, and
update the Action, and
update the Parts list, and
update the SRT list.

If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This campaign is being issued to address Variable Geometry Turbocharger Actuator failures on
certain ISB6.7 CM2350 B101 engines in Transit Bus. This campaign authorizes certified repair
locations to replace the Variable Geometry Turbocharger Actuator on eligible units.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered if the failure occurred within 10 years in service and 185,000 miles, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2192.html

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6/18/2020

ISB6.7 CM2350 MY15-16 VGT Actuator Campaign for Transit Applications

1. Remove and replace the Variable Geometry Turbocharger Actuator using Service Procedure
010-134 in the appropriate Cummins Service Manual.

Note : Refer to Cummins Service Manual 2883567 for ISB6.7 CM2350 B101
engines.

Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements
Parts
Note : All parts listed are OPTIONAL. Claim only the parts required to complete the
repair. Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed if sufficiently explained in the claim
narrative. ReCon (RX) parts should be used and claimed when performing all Cummins
Field Actions. New or NX parts should only be used when making before-in-service
repairs. Additionally, due to local laws, RX/PX parts may not be available for use in the
repair. If this is the case for your region, use the New part equivalent of the appropriate
ReCon part. Further, if RX/PX parts are not readily available to complete the repair in a
timely fashion, the new part equivalent can be secured and used for the repair.
The following parts are covered under this field action:
Part Number

Quantity

Description

560377700RX

1

KIT,ACTUATOR

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed.
Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

10-021

Actuator - Variable Geometry
Turbocharger Electric Remove and Install

Time (hrs)

Travel
Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2192.html

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ISB6.7 CM2350 MY15-16 VGT Actuator Campaign for Transit Applications

Consumables are covered under this field action.

Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES". Please include brief summaries on the
details of items claimed.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WTHACM

Attachments
Click here to see c2192_esn-list.xlsx
(/service/english/attachments/c2192_esn-list.xlsx)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5,
ISD6.7 ISBe, ISB4.5, ISB6.7
Design Application
Automotive

Market Application
Bus

Document History
Date

Details
Document Created; 26-Nov-2019
Update Action, Parts list and SRT list, Expriation date; 16-Jun-2020

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2192.html

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ISB6.7 CM2350 MY15-16 VGT Actuator Campaign for Transit Applications

Last Modified: 16-Jun-2020

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2192.html

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