NHTSA ID Number: 10177290
Manufacturer Communication Number: 21TechRefGde630
TSB/Document Date: 2020-08-06
Summary
New Document
• Turn off Manual Speed Warning (if equipped)
This can be changed in the Driver Assistance Settings by
going to Menu > Vehicle > Driver Assistance > Speed Warning
> Manual > Select Off
• Disable climate control via door unlock
Main screen => Vehicle => Climate control => select small
temperature gauge symbol in upper right section => settings
(“wheel” upper right) => unselect (disable) “Start A/C after
unlocking”. Check and adjust, if needed. Button position
“off”, in left position
Media / Radio / SAT
• Verify HD Radio is turned “off”
This can be found in the Radio/Settings Menu
On-Hoist Inspection
• Inspect wheel bolts for proper torque
Use torque wrench to verify
• Install wheel bolt covers and center caps as supplied
Wheel bolt covers can be found in the PDI kit
• Set and store tire pressures for either sold vehicle OR stock
inventory vehicle
Verify operation of Audi
parking system sensors with rear
view camera (if equipped)
• Verify all vehicle Head-up display functionality (if
equipped)
Verify the image can be adjusted properly in the viewing
area of the windshield. Verify NAV directions, speed, cruise
control, and lane assist are all visible in Head-Up Display (as
equipped)
Audi connect® (USA ONLY) (if equipped)
• Turn on the Wi-Fi® hotspot (if equipped)
Ensure the wireless network is turned on (Telephone > Options > Wi-Fi® options > Wi-Fi® Mode “Hotspot” )
• Check Wi-Fi® hotspot visibility. No data available at PDI
due to dealer demo mode
Check Wi-Fi® hotspot functionality is enabled and verify the
Access point (SSID) is set to “Audi_MMI_XXXX”, where XXXX
is the last four digits of the VIN. Via Telephone > Options >
Wi-Fi® options > Wi-Fi® Mode “Hotspot” > Hotspot settings
> Access point (SSID)
• Enable satellite map view for navigation
Enable satellite map view in the Navigation > Gear icon >
Map Settings, and verify the satellite imagery appears in the
navigation map screen
If a known “sold” unit, set to appropriate Normal Load Condition. See separate “Audi Normal Load Condition Tire Pressure
Table” posted on ServiceNet. If going to stock, set to maximum recommended tire pressures listed on the B-pillar door
jamb, and store tire pressure values in Car/System menu
Driving Performance
• Verify electric motor performance and acceleration
Listen for abnormal noise/vibrations
• Test drive vehicle applying brakes several times
Apply brakes at least 4 times at 20 mph (35 km/h) to clean
brake rotors. Check for abnormal noise/ vibration/pulsation
• Calibrate rear view mirror
Calibrate rear view mirror compass to proper zone and check
self-dimming function/lighting (if equipped)
Effective 6-30-2020-US
Version 1.0
Model Year 2021 | Audi Pre-Delivery Reference Document | 16
Q3
Technician Reference Document
Vehicle Preparation
Trunk Inspection
• Perform any open campaigns
• Verify power tailgate is operational and set default opening
height
Follow instructions listed in campaign documentation
• Perform diagnostic work
Connect vehicle diagnostic tester
• Select “Diagnosis” mode and start diagnosis
• Perform vehicle identification
• Untick “Working with Guided Fault Finding”
• Switch to “Special functions” tab and select following
program:
Delivery Inspection total
• Start program by selecting “Carry out check”
• Continue to follow instructions on screen and complete
the process
• Switch to the “Control units” tab, press the “Guided Fault
Finding” button and launch Guided Fault Finding as far
as the test plan
• The static event memory entries must be evaluated and,
if necessary, processed using Guided Fault Finding
• Exit diagnosis; diagnostic log for delivery inspection is
sent automatically
• Install front license plate carrier (if necessary)
• Retain any removed trim required for carrier installation
and give to the customer. If no front license plate carrier
is necessary ensure the carrier remains in the trunk for
the customer
Exterior
• Check all key buttons and features
Check functionality of all keys. Verify vehicle starts and runs
with all keys and the start/stop button. Verify all doors
and trunk manually and remotely lock/unlock with all keys,
including all door handle sensors with Advanced Key (if
equipped)
Lighting and Windshield
• Test front washers (and headlight washers if equipped).
Correct aim if necessary
Headlights must be on to test functionality of the headlight
washers
Adjust the trunk lid opening height to 77.7 inches (197 cm)
from the ground to the close button in the rear lid. Press and
hold the close button in the rear lid for at least four seconds
to program the opening height
• Install wheel bolt cover removal tool from PDI kit into
trunk lid tool kit
Install wheel bolt cover removal tool from PDI kit and wheel
lock key (if applicable) into trunk tool kit to the right of the
spare tire
• Set spare tire pressure
See separate “Audi Normal Load Condition Tire Pressure
Table” posted on ServiceNet
• Check battery clamps for proper torque
Refer to Elsa Pro for specification
Interior
• Check operation of window, lock, and seat controls
Check operation of all switches: Locks, windows, seat adjustment, heated seats (if equipped) and child safety features
• Inspect mirrors for proper operation
Inspect folding, adjustments, right side tilt in reverse, heating (if equipped)
• Check rear view mirror operation
Check self-dimming function/lighting (if equipped)
• Verify proper operation of climate control
Ensure proper heating and A/C cooling and open all panel
vents
• Inspect operation of all power outlets
Inspect operation of front outlet, aux. outlet under armrest,
and rear outlets
• Check panoramic sunroof and sunshade operation
Verify open/close/vent/deflector at edge and sunshade
operation
Settings
• Set Time source setting to “GPS” and set Auto daylight
savings time to “on.” (if equipped with navigation)
Change time zone appropriate to the dealer location
Effective 6-30-2020-US
Version 1.0
Model Year 2021 | Audi Pre-Delivery Reference Document | 17
Q3
Technician Reference Document
Settings (continued)
Driving Performance
• Set “Entertain. Fad.” in Parking aid to an audible level (if
equipped)
• Verify engine Start-Stop System functionality
Via “ Menu > Vehicle > Left Option > Drive Assistance > Parking Aid”
• Verify and set language and measurement units
This can be changed in the Setup/Settings menu
• Verify Speech Dialog System is operating
Press the “Talk” button and verify several commands
• Set dealership location in navigation (if equipped)
Set dealership location for following back to dealership
during road test
Media / Radio / SAT
• Verify HD Radio is turned “off”
This can be found in the Radio/Settings Menu
Audi connect® (USA ONLY) (if equipped)
• Turn on the Wi-Fi® hotspot (if equipped)
Ensure the wireless network is turned on (Telephone > Right
Option > Wi-Fi® options > Wi-Fi® “On”)
• Check Wi-Fi® hotspot visibility. No data available at PDI (if
equipped)
Check Wi-Fi® hotspot functionality is enabled and verify the
SSID is set to “AUDIXXXXX”, where XXXXX = the last five digits of VIN that are automatically preset in the system
Verify the velum sticker is on the start/stop button. Remove
the start/stop information card from the car kit and place it
in the glove box with the owner’s manuals. Additional supply
can be ordered via the Brand Store on AccessAudi
• Verify engine performance and acceleration
Listen for abnormal noise/vibrations
• Test drive vehicle applying brakes several times
Apply brakes at least 4 times at 20 mph (35 km/h) to clean
brake rotors. Check for abnormal noise/ vibration/pulsation
• Calibrate rear view mirror
Calibrate rear view mirror compass to proper zone and check
self-dimming function/lighting (if equipped)
Driver Assistance
• Verify operation of parking system plus with rear cross
traffic assist (if equipped)
Verify operation of Audi parking system sensors with rear
view camera
Post-Road Test Inspection
• Check engine oil level
Fill oil to the max level when the vehicle is at operating temperature
• Enable satellite map view for navigation (if equipped)
Enable satellite map view in the Navigation > Gear Icon >
Map Settings, and verify the satellite imagery appears in the
navigation map screen
On-Hoist Inspection
• Install wheel bolt covers and center caps as supplied
Wheel bolt covers and center caps can be found in the PDI kit
• Inspect wheel bolts for proper torque
Use torque wrench to verify
• Set and store tire pressures for either sold vehicle OR stock
inventory vehicle
If a known “sold” unit, set to appropriate Normal Load Condition. See separate “Audi Normal Load Condition Tire Pressure
Table” posted on ServiceNet. If going to stock, set to maximum recommended tire pressures listed on the B-pillar door
jamb, and store tire pressure values in Car/System menu
Effective 6-30-2020-US
Version 1.0
Model Year 2021 | Audi Pre-Delivery Reference Document | 18
Q5/Q5 PHEV/SQ5
Technician Reference Document
Vehicle Preparation
Exterior (continued)
• Set adaption channel to enable CD Ripping using Guided
Functions (if equipped with NAV)
• Prepare the base bars for customer delivery (install bars
only upon customer request)
Set adaptation channel (via Special functions > Service work
> 5F-Activating/deactivating storage of music). Also referred
to as CD Ripping. Perform 3 button reset of the MMI to
complete the activation. Refer to the owner’s manual for
model-specific button sequence
• Perform any open campaigns
Follow instructions listed in campaign documentation
• Perform diagnostic work
Install the rubber strips to the top of the base carrier bars
(do not install the carrier bars on the vehicle unless customer
has requested). Repackage the bars into the box if they are
not being installed on the vehicle. Retrieve the paper with
the torque wrench key code from the base carrier bar box.
Insert the paper with the key code into the owner’s literature
wallet. Record torque wrench key code in the VDF to ensure
it’s documented in the event the paper with the code is
misplaced
Connect vehicle diagnostic tester
• Select “Diagnosis” mode and start diagnosis
• Perform vehicle identification
• Untick “Working with Guided Fault Finding”
• Switch to “Special functions” tab and select following
program:
Delivery Inspection total
• Start program by selecting “Carry out check”
• Continue to follow instructions on screen and complete
the process
• Switch to the “Control units” tab, press the “Guided Fault
Finding” button and launch Guided Fault Finding as far
as the test plan
• The static event memory entries must be evaluated and,
if necessary, processed using Guided Fault Finding
• Exit diagnosis; diagnostic log for delivery inspection is
sent automatically
• Install front license plate carrier (if necessary)
• Retain any removed trim required for carrier installation
and give to the customer. If no front license plate carrier
is necessary ensure the carrier remains in the trunk for
the customer
Lighting and Windshield
• Test front washers (and headlight washers if equipped).
Correct aim if necessary
Headlights must be on to test functionality of the headlight
washers
Trunk Inspection
• Verify power tailgate is operational and set default opening
height
Adjust the trunk lid opening height to 77.7 inches (197 cm)
from the ground to the close button in the rear lid. Press and
hold the close button in the rear lid for at least four seconds
to program the opening height
• Install wheel bolt cover removal tool from PDI kit into
trunk lid toolkit
Install wheel bolt cover removal tool from PDI kit and wheel
lock key (if applicable) into trunk tool kit to the right of the
spare tire
• Set spare tire pressure
See separate “Audi Normal Load Condition Tire Pressure
Table” posted on ServiceNet
• Check battery clamps for proper torque
Refer to Elsa Pro for specification
Exterior
Interior
• Check all key buttons and features
• Check operation of window, lock, and seat controls
Check functionality of all keys. Verify vehicle starts and runs
with all keys and the start/stop button. Verify all doors
and trunk manually and remotely lock/unlock with all keys,
including all door handle sensors with Advanced Key (if
equipped)
• Check all doors for proper power closing (if equipped)
For vehicles equipped with the power door closing feature,
check all doors for proper closing
Effective 6-30-2020-US
Version 1.0
Check operation of all switches: Locks, windows, seat adjustment, heated seats (if equipped) and child safety features
• Inspect mirrors for proper operation
Inspect folding, adjustments, right side tilt in reverse, heating (if equipped)
• Check rear view mirror operation
Check self-dimming function/lighting (if equipped)
Model Year 2021 | Audi Pre-Delivery Reference Document | 19
Q5/Q5 PHEV/SQ5
Technician Reference Document
Interior (continued)
On-Hoist Inspection (continued)
• Verify proper operation of climate control
• Set and store tire pressures for either sold vehicle OR stock
inventory vehicle
If a known “sold” unit, set to appropriate Normal Load Condition. See separate “Audi Normal Load Condition Tire Pressure
Table” posted on ServiceNet. If going to stock, set to maximum recommended tire pressures listed on the B-pillar door
jamb, and store tire pressure values in Car/System menu
Ensure proper heating and A/C cooling and open all panel
vents
• Inspect operation of all power outlets
Inspect operation of front outlet, aux. outlet under armrest,
and rear outlets
• Check panoramic sunroof and sunshade operation
Verify open/close/vent/deflector at edge and sunshade
operation
Settings
• Set Time source setting to “GPS” and set Auto daylight
savings time to “on.”
Change time zone appropriate to the dealer location
• Verify and set language and measurement units
This can be changed in the Setup/Settings menu
• Verify Speech Dialog System is operating
Press the “Talk” button and verify several commands
• Set “Entertain. Fad.” in Parking aid to an audible level
Via “ Menu > Vehicle > Left Option > Drive Assistance > Parking Aid”
• Set “Music volume while parking” to 6 lines
Accessed via MMI rear view camera display, Settings > Music
volume while parking (applies to vehicles with park assist or
rear view camera)
• Set dealership location in navigation (if equipped)
Set dealership location for following back to dealership
during road test
• Turn off Manual Speed Warning (if equipped)
This can be changed in the Driver Assistance settings by
going to Menu > Vehicle > Driver Assistance > Speed Warning
> Manual->Select Off
Driving Performance
• Verify engine Start-Stop System functionality
Verify the velum sticker is on the start/stop button. Remove
the start/stop information card from the car kit and place it
in the glove box with the owner’s manuals. Additional supply
can be ordered via the Brand Store on AccessAudi
• Verify engine performance and acceleration
Listen for abnormal noise/vibrations
• Test drive vehicle applying brakes several times
Apply brakes at least 4 times at 20 mph (35 km/h) to clean
brake rotors. Check for abnormal noise/ vibration/pulsation
• Calibrate rear view mirror
Calibrate rear view mirror compass to proper zone and check
self-dimming function/lighting (if equipped)
Driver Assistance
• Verify operation of parking system (if equipped)
Verify operation of Audi parking system sensors with rear
view camera (if equipped)
• Verify all vehicle Head-up display functionality (if
equipped)
Verify the image can be adjusted properly in the viewing
area of the windshield. Verify NAV directions, speed, cruise
control, and lane assist are all visible in Head-Up Display (as
equipped)
Media / Radio / SAT
Post-Road Test Inspection
• Verify HD Radio is turned “off”
This can be found in the Radio/Settings Menu
• Check engine oil level
Fill oil to the max level when the vehicle is at operating temperature
On-Hoist Inspection
• Install wheel bolt covers and center caps as supplied
Wheel bolt covers and center caps can be found in the PDI kit
• Inspect wheel bolts for proper torque
Use torque wrench to verify
Effective 6-30-2020-US
Version 1.0
Audi connect® (USA ONLY) (if equipped)
• Turn on the Wi-Fi® hotspot (if equipped)
Ensure the wireless network is turned on (Telephone > Right
Option > Wi-Fi® options > Wi-Fi® “On”)
Model Year 2021 | Audi Pre-Delivery Reference Document | 20
Q5/Q5 PHEV/SQ5
Technician Reference Document
Audi connect® (USA ONLY) (if equipped) (continued)
• Check Wi-Fi® hotspot visibility. No data available at PDI (if
equipped)
Check Wi-Fi® hotspot functionality is enabled and verify the
SSID is set to “AUDIXXXXX”, where XXXXX = the last five digits of VIN that are automatically preset in the system
• Enable satellite map view for navigation (if equipped)
Enable satellite map view in the Navigation > Map Settings,
and verify the satellite imagery appears in the navigation
map screen
Effective 6-30-2020-US
Version 1.0
Model Year 2021 | Audi Pre-Delivery Reference Document | 21
Q7/SQ7
Technician Reference Document
Vehicle Preparation
Trunk Inspection
• Perform any open campaigns
• Verify power tailgate is operational and set to maximum
opening height (if equipped)
Follow instructions listed in campaign documentation
• Perform diagnostic work
Connect vehicle diagnostic tester
• Select “Diagnosis” mode and start diagnosis
• Perform vehicle identification
• Untick “Working with Guided Fault Finding”
• Switch to “Special functions” tab and select following
program:
Delivery Inspection total
• Start program by selecting “Carry out check”
• Continue to follow instructions on screen and complete
the process
• Switch to the “Control units” tab, press the “Guided Fault
Finding” button and launch Guided Fault Finding as far
as the test plan
• The static event memory entries must be evaluated and,
if necessary, processed using Guided Fault Finding
• Exit diagnosis; diagnostic log for delivery inspection is
sent automatically
• Install front license plate carrier (if necessary)
• Retain any removed trim required for carrier installation
and give to the customer. If no front license plate carrier
is necessary ensure the carrier remains in the trunk for
the customer
Exterior
• Check all key buttons and features
Check functionality of all keys. Verify vehicle starts and runs
with all keys and the start/stop button. Verify all doors
and trunk manually and remotely lock/unlock with all keys,
including all door handle sensors with Advanced Key (if
equipped)
• Check all doors for proper power closing (if equipped)
For vehicles equipped with the power door closing feature,
check all doors for proper closing
Lighting and Windshield
• Test front washers (and headlight washers if equipped).
Correct aim if necessary
Headlights must be on to test functionality of the headlight
washers
Effective 6-30-2020-US
Version 1.0
Press and hold the close button in the rear lid for at least
four seconds to program the opening height. Verify operation
of handsfree release (if equipped)
• Install wheel bolt cover removal tool from PDI kit into
trunk lid toolkit
Install wheel bolt cover removal tool from PDI kit and wheel
lock key (if applicable) into trunk tool kit to the right of the
spare tire
• Check battery clamps for proper torque
Refer to Elsa Pro for specification
Interior
• Check operation of window, lock, and seat controls
Check operation of all switches: Locks, windows, seat adjustment, heated seats (if equipped) and child safety features
• Inspect mirrors for proper operation
Inspect folding, adjustments, right side tilt in reverse, heating (if equipped) and child safety features
• Check rear view mirror operation
Check self-dimming function/lighting (if equipped)
• Verify operation of heated/ventilated and massaging seats
(if equipped)
Check both front and rear. Massaging feature is in the front
seats only (if equipped)
• Verify operation of manual folding 2nd row and power
folding 3rd row seats
Controls for the power folding 3rd row are located in the
trunk
• Verify proper operation of climate control
Ensure proper heating and A/C cooling and open all panel
vents
• Inspect operation of all power outlets
Inspect operation of front outlet, aux. outlet under armrest,
and rear outlets
• Check panoramic sunroof and sunshade operation
Verify open/close/vent/deflector at edge and sunshade
operation
Settings
• Verify and set language and measurement units
This can be changed in the Setup/Settings menu
Model Year 2021 | Audi Pre-Delivery Reference Document | 22
Q7/SQ7
Technician Reference Document
Settings (continued)
Driving Performance (continued)
• Verify Speech Dialog System is operating
• Test drive vehicle applying brakes several times
Apply brakes at least 4 times at 20 mph (35 km/h) to clean
brake rotors. Check for abnormal noise/ vibration/pulsation
Press the “Talk” button and verify several commands
• Set “Entertain. Fad.” in Parking aid to an audible level
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TSB/Document ID: 21TechRefGde630
Replacement Service Bulletin Number:
MFR Communication Date: 2020-07-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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