2021

Q7/SQ7

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery.

 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)

Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Select Owner Priorities
 Voice Recognition

 Door Locks/Keyless Entry

 Navigation System

 Trunk/Hatch/Tailgate - Hard to Open/Close

 BLUETOOTH® mobile phone pairing

 Tire Pressure Monitoring System - Indicators

 Audio System (with smart phone integration)

 Cruise Control System

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Demonstrate how to operate interior lights

 Advise the customer that Audi recommends using top-tier
detergent gasoline with a minimum octane rating of 91 AKI
(95 RON)

 Ambient LED interior lighting settings (if equipped)

 Trailer hitch with 4,400 lb towing capacity (2.0T only)
 Trailer hitch with 7,700 lb towing capacity (3.0T only)
 Review new exterior/interior electric door handle concept
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls.

 Automatic climate control
 Power outlets
 Glove box
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, & auto-dimming (optional), & memory
 Manual rear-side window sunshades (if equipped)

 Audi virtual cockpit (if equipped)

 Panoramic sunroof with tilt, slide and power sunshade features

 Demonstrate how to operate exterior lights

 Auto-dimming interior rear view mirror with digital compass

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2021 Q7/SQ7 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Owner’s Documents (continued)

 Garage door opener (HomeLink®) in lower MMI touch screen

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Power soft-closing doors
 Electric rear window defogger w/automatic timed shut off
feature
 Power tailgate open & close
 Power tailgate with programmable opening-height adjustment
(if equipped)
 Tool kit
 Tire mobility system (without spare tire)

 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Infotainment
 Review the MMI® controls and basic functionality
 Audi sound system
 Bang & Olufsen® sound system (if equipped)

Steering

 BOSE® sound system (if equipped)

 Demonstrate the multifunction steering wheel

 MMI® Navigation plus

 Tilt and telescopic adjustable steering column

 MMI® touch with handwriting-recognition technology

 Steering wheel mounted shift paddles

 CD/DVD

 Heated steering wheel (if equipped)

 SD card slot
 SiriusXM® Satellite Radio with 90-day trial subscription

Seating

 HD Radio™ Technology

 Demonstrate how to adjust the seats

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 Driver and front passenger comfort head rests
 Heated front seats (three-step)
 Heated rear seats (three-step) (if equipped)
 Ventilated front seats (three-step) (if equipped)
 Split folding rear seats
 Power 50/50 split-folding third-row with electric fold and
return function
 “Passenger Side Airbag Off” light

 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration
 Audi connect® with six-month trial subscription

 LATCH childseat-mounting points

 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)

 Massage seat functions (if equipped)

 Wi-Fi® hotspot capabilities and 4G LTE connectivity

Owner’s Documents

 Explain the Nav-Data-Update process via the customer’s MyAudi
account

 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com

 Show how to manually set the clock, daylight savings time and
time zone
 Review Audi Phone Box Customer Form and ensure Serial Number is listed
Orientation Drive

 Tire Warranty Booklet: Explain coverage from tire manufacturer

Vehicle Systems

 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery

 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)

 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
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Client

Suspension

Driver Assistance (continued)

 Audi adaptive air suspension with self-leveling, vehicle speed
and driving style automatic control logic as well as five driver
selectable ride height levels (if equipped)

 Audi pre sense® basic

 All-wheel steering with vehicle speed-dependent control
(counter-steering under 37 mph and parallel-steering dynamics above 50 mph) (if equipped)

 Audi pre sense® city: Pedestrian and vehicle collision warning
and braking initiation
 Audi drive select
 Audi side assist with Audi pre sense® rear: Rear cross traffic
alert & Vehicle exit warning (if equipped)

Driver Assistance

 Hill decent assist

 Audi advanced key - keyless start, stop and entry with handsfree tailgate release and close

 High-beam assistant (if equipped)

 Explain the windshield wiper and washer functions
 Parking system plus with 3D top view camera system (360°
view, four cameras, front and rear acoustic sensors) (if
equipped)
 Parking system plus with rear view camera (front and rear
acoustic sensors)
 Audi Park Assist
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped), which includes the following:

 Collision avoidance assist (if equipped)
 Head-up display with navigation and assistance systems information (if equipped)
 Traffic sign recognition (includes vehicle speed warning and
sign recognition) (if equipped) Traffic light information (only
available in select cities)
 Night vision assistant with pedestrian and large animal detection (if equipped)
Wrap up
End the orientation drive in the service write-up area

 Turn Assist

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Intersection Assistant

 Set up first service appointment

 Traffic Jam Assist

 Ask the customer if you can program the service department’s
phone number into their phone

 Adaptive Cruise Assist

 Predictive Efficiency Assist
 Active lane assist with emergency assistant

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Traffic sign recognition

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature
Effective 6-30-2020-US
Version 1.0

Date
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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if
requested by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.

Make #
Model #

FKW
4MØ Ø35 456 A

Serial #
FCC ID

RK7MBC-NAR

CUSTOMER COPY