2021

Q3

Audi Delivery Guidelines

Client

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure that final vehicle quality inspection is completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery.

 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________

Priority Delivery Topics
 Audio System

 Navigation

 BLUETOOTH® mobile phone pairing

 Seat fitting

 Driver assistance features

 Set-it and forget-it

 Media device ports

 Voice control

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Comfort front armrest

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows

Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Demonstrate how to operate exterior lights

 Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming (if equipped)
 Panoramic sunroof with tilt, slide and power sunshade features
 Auto-dimming rear view mirror with digital compass (if
equipped)

 Demonstrate how to operate interior lights

 Garage door opener (HomeLink®) in MMI touch screen (if
equipped)

 Automatic climate control

 Power tailgate open & close

 Power outlets: USB-A and USB-C power outlets (in front), and
two USB-A power outlets (in rear)

 Foot sweep behind rear bumper (if equipped)

 Glove box
Effective 6-30-2020-US
Version 1.0

 Spare tire
 Tool kit with jack
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2021 Q3 | Audi Delivery Guidelines

Client

Steering

Infotainment (continued)

 Demonstrate the multifunction steering wheel

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 Tilt and telescopic manually adjustable steering column
 Steering wheel mounted shift paddles (if equipped)

 Voice control (customer has to accept EULA for online recognizer)

Seating

 BLUETOOTH® wireless technology & streaming audio for compatible devices

 Demonstrate how to adjust the seats
 Heated front seats (three-step)
 40/20/40 split folding rear seats, with pulls between seat
cushions

 Audi connect® with six-month trial subscription (if equipped)
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)

 “Passenger Side Airbag Off” light

 Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)

 LATCH childseat-mounting points

 Sirius/XM Online® Traffic (if equipped)

 Removable cargo floor for access to spare

 Show how to manually set the clock, daylight savings time and
time zone

Owner’s Documents

 Review Audi Phone Box Customer Form and ensure Serial Number is listed

 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery

Orientation Drive
Vehicle Systems
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
Driver Assistance
 Audi advanced key - keyless start, stop and entry, front doors &
tailgate (if equipped)

 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed

 Explain the windshield wiper and washer functions

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Audi active lane assist (if equipped)

 Provide Audi Care information

 Park steering assist (if equipped)

 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988

 Parking system plus (front and rear acoustic sensors) with rear
cross traffic assist (if equipped)

 Adaptive cruise control with stop & go (if equipped)
 Topview camera system (if equipped)

 Rear view camera
Infotainment

 Audi drive select

 Review the MMI® controls and basic functionality

 Audi side assist and lane departure warning (if equipped)

 Audi sound system

 Hill descent assist control

 Audi smartphone interface
 Bang & Olufsen 3D sound system (if equipped)

Wrap up

 MMI® Navigation plus (if equipped)

End the orientation drive in the service write-up area

 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 HD Radio™ Technology

 Set up first service appointment

Effective 6-30-2020-US
Version 1.0

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2021 Q3 | Audi Delivery Guidelines

Client

Wrap up (continued)
 Ask the customer if you can program the service department’s
phone number into their phone
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 6-30-2020-US
Version 1.0

Date

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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if
requested by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.

Make #
Model #

FKW
4MØ Ø35 456 A

Serial #
FCC ID

RK7MBC-NAR

CUSTOMER COPY