2021

A8 L/A8 PHEV/S8
Client

Audi Delivery Guidelines

Stock No.

Delivery Date

VIN

Delivery Inspection
Ensure Final Vehicle Quality Inspection Is Completed

 Repair all defects prior to customer delivery

 Inspect exterior for damage, dings, dents and surface scratches

 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.

 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to delivery

 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)

Customer Priority Topics
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today? ______________________________________
Priority Delivery Topics
 Voice Recognition

 Door Locks/Keyless Entry

 Navigation System

 Trunk/Hatch/Tailgate - Hard to Open/Close

 BLUETOOTH® mobile phone pairing

 Tire Pressure Monitoring System - Indicators

 Audio System (with smart phone integration)

 Cruise Control System

Exterior

Driver Controls (continued)

 Advise the customer to use only oil that meets Audi standards

 Premium air quality system (if equipped)

 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements

 Power outlets

 Review new exterior/interior electric door handle concept
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls.
 Demonstrate how to operate exterior lights
 Demonstrate how to operate interior lights
 Ambient LED interior lighting settings
 Automatic climate control
Effective 6-30-2020-US
Version 1.0

 Glove box
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding & auto-dimming
 Power rear side window sunshades
 Power rear window sunshade
 Panoramic sunroof with tilt, slide and power sunshade features
 Auto-dimming interior rear view mirror with digital compass
 Garage door opener (HomeLink®) in lower MMI touch screen
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2021 A8 L/A8 PHEV/S8 | Audi Delivery Guidelines

Client

Driver Controls (continued)

Owner’s Documents (continued)

 Power soft-closing doors

 Lemon Law Rights Booklet or Lemon Law Notice as required by
law

 Electric rear window defogger w/automatic timed shut off
feature
 Power trunk open/close with hands-free trunk release
 Spare tire
 Tool kit with jack
Steering
 Demonstrate the multifunction steering wheel

 Provide Audi Care information
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
Infotainment
 Review the MMI® controls and basic functionality, including
customization options

 Tilt and telescopic adjustable steering column

 Bang & Olufsen® sound system or Bang & Olufsen® Advanced
sound system (if equipped)

 Steering wheel mounted shift paddles

 MMI® Navigation plus

 Heated steering wheel (if equipped)

 MMI® touch with handwriting-recognition technology
 CD/DVD

Seating

 SD card slot

 Demonstrate how to adjust the seats

 SiriusXM® Satellite Radio with 90-day trial subscription

 Heated surfaces (front/rear) (if equipped)

 HD Radio™ Technology

 Heated front seats (three-step)

 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites

 Heated rear seats (three-step) (if equipped)
 Rear seat with passthrough
 Rear LED Matrix reading lights (if equipped)
 Folding tables in rear center console (if equipped)
 Ventilated front seats (three-step) (if equipped)
 “Passenger Side Airbag Off” light

 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration

 LATCH childseat-mounting points

 Audi connect® with six-month trial subscription

 Spare tire access and cargo floor

 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)

 Massage seat functions (if equipped)

 Wi-Fi® hotspot capabilities and 4G LTE connectivity
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Explain the “Text to Phone” features for viewing tutorials on a
smartphone or at the Audi Technology website: www.auditechnology.com
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
Effective 6-30-2020-US
Version 1.0

 Explain the Nav-Data-Update process via over the air updates
and notifications
 Rear Seat Entertainment system with dual 10” screens and DVD
changer
 Show how to manually set the clock, daylight savings time and
time zone
 Smart Remote Control (if equipped)
 Review Audi Phone Box Customer Form and ensure Serial Number is listed
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake

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2021 A8 L/A8 PHEV/S8 | Audi Delivery Guidelines

Client

Vehicle Systems (continued)

Driver Assistance (continued)

 Tire pressure monitoring system (TPMS)

 Audi pre sense® basic & city
 Audi pre sense® 360 (includes pre sense® side)

Suspension

 Audi drive select

 Adaptive air suspension

 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle exit warning (if equipped)

Driver Assistance

 High-beam assistant (if equipped)

 Audi advanced key - keyless start, stop and entry

 Head-up display with navigation and assistance systems information (if equipped)

 Explain the windshield wiper and washer functions
 Parking system plus with 3D top view camera system (360°
view, four cameras, front and rear acoustic sensors) (if
equipped)

 Night vision assistant with pedestrian and large animal detection (if equipped)

 Parking system plus with rear view camera (front and rear
acoustic sensors)

Wrap up

 Park Assist
 Cruise control with coast, resume and accelerate features

 Tour the service department and introduce the customer to the
Service Manager and Service Consultant

 Adaptive cruise control with stop & go (if equipped)

 Set up first service appointment

End the orientation drive in the service write-up area

 Ask the customer if you can program the service department’s
phone number into their phone

 Adaptive Cruise Assist
 Turn Assist

 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)

 Intersection Assistant
 Traffic Jam Assist
 Predictive Efficiency Assist
 Active lane assist with emergency assistant
 Traffic sign recognition
Audi Brand Specialist

I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.

Audi Brand Specialist Signature

Date

Would you like to schedule a New Vehicle Orientation?
 No

 Yes
Date

Time

By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations

Customer Signature

Effective 6-30-2020-US
Version 1.0

Date

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Audi Phone Box-Equipped Vehicles
Operation of the Audi Phone Box is subject to the following requirements of the Federal
Communications Commission:

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your
wireless provider and have your provider’s consent. Most
wireless providers consent to the use of signal boosters. Some
providers may not consent to the use of this device on their
network. If you are unsure, contact your service provider.
You MUST operate this device with approved antennas and
cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if
requested by the FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or
may be inaccurate for calls served by using this device.

Make #
Model #

FKW
4MØ Ø35 456 A

Serial #
FCC ID

RK7MBC-NAR

CUSTOMER COPY