News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019 - 2020
Inspect Front Swivel Seat Wiring

DATE: June 16, 2020

IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

News Channel Update | Vans Customer Service and Parts
Campaign

Campaign Desc. :

TBD

Inspect Front Swivel Seat Wiring

PDGDREHSIK

This is to notify you of the upcoming Recall Campaign concerning the installation of the seat wiring harness on approximately
11,013 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov
website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.

Background

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Sprinter vehicles from platform 907 (VS30) that are equipped with front
swivel-seats, the electric cables in the seat wiring harness could become jammed and damaged in the
swivel-seat frame. If electric cables in the wiring harness become jammed and damaged in the swivelseat frame, the operation of the side airbag within the seat could be adversely affected which could
cause the side airbag to deploy inadvertently or not deploy as designed in the event of a crash,
increasing the risk of injury to vehicle occupants.

Issue

What We’re Doing

An authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the installation of the seat
wiring harness (left/right) of the front seats and will add clips or cable ties, as needed, to ensure that the
course routing is according to specification.

Parts are still being verified. An additional notification will be sent when parts are available
for repair.

Parts

Vehicle Model Year(s) Model Year 2019 - 2020

Vehicles Affected

Sprinter, VS30 / Platform 907

Vehicle Model

Vehicle Populations
Total Recall
11,013
Dealer Inventory
600
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19-20 Sprinter vehicles in
dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19-20 Sprinter vehicles
covered by this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter will be mailed in mid-July 2020.

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.

While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600