Classification:

Reference:

EL20-018

Date:

NTB20-045

June 25, 2020

SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:

2019 Sentra (B17) – SV, SR, SL, NISMO

SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following Service Procedure is for stability improvements and
“bug” fixes related, but not limited, to:


Audio playing while the ignition is OFF (intermittent)



Android Auto music skipping

Perform steps 1 - 4 to confirm if a software update is available.

HINT: The update software only needs to be downloaded once and can then be used on
multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to
overwrite the original data.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

1/11

REQUIRED SPECIAL TOOL


One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).



Do not use any other USB drive to perform the procedure in this bulletin.



Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:


The update software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.



The update software must be the only file on the drive.

Figure 1

BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
nissan.dealers@us.bosch.com

Bulletin Number
Date
Dealer Number
Mailing Address:

Dealer Name
Address and Street
City
State
Zip Code

Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request



2/11

Cannot download update software

NTB20-045

SERVICE PROCEDURE

Check Software Version

1.

Push the MENU button.

Figure 2

2.

Select the Info icon.


If the Info icon does not appear
as shown in Figure 3, this bulletin
does not apply.

Figure 3

3.

Select System Information.

Figure 4

3/11

NTB20-045

4.

Select Software Version.


If the Software version is NOT 0910 or higher, select the back button and
continue to step 5 on the next page.



If the Software version is 0910 or higher, select the back button, this bulletin does
not apply.

Figure 5
Back button

Figure 6

4/11

NTB20-045

Update AV Control Unit

IMPORTANT: Before starting, make sure:

5.



ASIST is connected to the Internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727 to an ASIST Station.


If the infotainment software has already been downloaded onto special tool USB
drive J-52727 from a prior service procedure, skip to step 14 on page 7.

HINT:
 Special tool USB drive J-52727 is the only one approved for use with this
procedure.
 The update is estimated to take 4 hours to download to the USB drive.
 The update software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.
o The update software must be the only file on the USB drive.
6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

5/11

NTB20-045

8.

Select the check box next to the IVI002 infotainment software update (refer to
Figure 8 below).

9.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 5.

Check
box

Version:

D:\

USB drive
location

IVI002

Infotainment
software update

Drop-down
menu

Figure 8
10.

Select Download, and then wait for the download to complete.
HINT:
 The update is estimated to take 4 hours to download to the USB drive.
 If while attempting to download the software to the ASIST Station, you receive the
message show in Figure 9:
a. First attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
nissan.dealers@us.bosch.com for additional options.

Figure 9

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NTB20-045

11.

Select OK.
E:\ Copy Process Completed
D:\

Figure 10
12.

Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.

From the PC toolbar, select the Safely Remove Hardware icon.


b.

The icon is on the toolbar, or can be found after selecting the arrow.

Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the
USB drive may corrupt the infotainment update software.


If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 11
13.

Close all ASIST Infotainment Software Update screens.

14.

Set the parking brake.

15.

Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.

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NTB20-045

16.

Insert the USB drive with infotainment update software into the vehicle’s USB media
port (see Figure 12).
 Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update
software and/or USB drive may become damaged. Only insert the USB drive in a
USB media port.

USB media
port symbol
DO NOT USE
USB ports with a
“Lightning bolt”

Figure 12

17.

Figure 13

Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.
Figure 14

 The screen in Figure 15 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.

Figure 15

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NTB20-045

18.

Wait for the update to complete.


Follow the on-screen instructions while waiting.

HINT: The update lasts 15-25 minutes.

Figure 16

19.

Once the update is complete (Figure 17), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.

Figure 17

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NTB20-045

Steps 20-27 must be completed. If they are not completed, the update may
become corrupted.

20.

Allow the reboot to complete
(approximately 30 seconds).


21.

The Nissan logo will be displayed
during the reboot.

Turn the ignition OFF.
Figure 18

The steps below will fully reboot the infotainment system twice.

22.

Open and close the driver door and ensure that all doors are closed.

23.

Wait five (5) minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a
door is opened during the five minute wait period, the update may not complete and
the AV control unit may become inoperable.

HINT: The engine does not need to be running for the next steps.
24.

Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 18).


25.

After the Nissan logo appears, wait
about one (1) minute.


26.

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.

The MENU (Home) screen in
Figure 19 will be displayed.

Turn OFF the ignition.
Figure 19

27.

Repeat steps 22-26 one more time (a total of 2 times to complete the update).

10/11

NTB20-045

CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check

RX8LAA

ZE

32

0.2

OR

Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

SYM

DIA

FRT

Perform Software Check and Update

RX8MAA

ZE

32

0.3

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

June 25, 2020

NTB20-045

DESCRIPTION
Original bulletin published

11/11

NTB20-045