Special Service Message
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SSM 74839 - L663 Defender: Pivi Pro Navigation Map Installation Issues
Models : Defender/L663

(SALEA7BUXL2000584)

Engineer Lengyel Tomáš
Name :
Last 04 JUN 2020 15:48:13
Modified :
Category : Electrical
S y m p t o m 207000 Entertainment Systems
:
Content : Issue:
Pivi Pro navigation map data fails to install from USB device to vehicle
Cause:
Under investigation
Action:
For successful map download installation follow the WSM procedure, as per Topix WSM 415-01 Map Installation Process.
Note: There may be slight differences to the WSM procedure stated in this procedure.
Several care points to follow:
1 . Log onto the HERE website and choose the correct folder 'Pivi Pro' to download the map data to the USB. (Note: The 'InControlTouch Pro' folder i s
n o t the correct folder to use for L663)
2 . Use a JLR approved 32 or 64GB USB stick, formatted to FAT32 and erase all data prior data download. Use this USB stick o n l y for PIVI Pro map
installation. [Note- PIVI Pro map data will fit 32GB USB]
3 . Ensure vehicle ignition remains on throughout map installation process (as per above procedure) to avoid infotainment system from power
shut-down (use Power mode 7 – engine running instead of Power mode 4 as mentioned in Topix). Also, do not use other USB port while map is
downloading, e.g. listening to music.
4 . In the event that the map installation from USB to vehicle fails (either stops at 0% or fails partway through installation process) then do the
following:
Switch off vehicle, remove USB stick.
Check contents of USB on computer to ensure file names are readable (i.e. not corrupted) – see picture 1 of attachment.
If corrupted files are observed, see picture 2 of attachment, then re-format USB to FAT32 using Windows. (If 64GB or larger USB is used then
Windows will format it to something other than FAT32, this will trigger Map Downloader tool to format it again to FAT32).
Re-download map data from Pivi Pro DOC (Dealer Ordering Centre), check folder again after downloading & if OK then repeat map
installation process in vehicle.
5 . In event that map installation still fails after following step #4, follow the procedure below and download the alternative map (even if it is not the
correct map for the vehicle and its location) to your computer from the following location:
https://hmcs-my.sharepoint.com/:u:/g/personal/guglielmo_masala_here_com/EVbVHo5mD6BCgoGUq6JUqAABYg6b5AbmY7NxKOKaY4NlAA?e=qDTfib
Password: apmap588
Click ‘Download’ as shown in picture 3 of attachment after logging in. File “DONINGTON_588_AP_Q319.zip” will be downloaded, 1.8GB.
Use a different USB and make sure it is empty & formatted to FAT32. Create a folder “HereV1” as in picture 4 of attachment.
Unzip the “DONINGTON_588_AP_Q319.zip” file into “DONINGTON_588_AP_Q319” folder on your computer.
Copy all unzipped content from “DONINGTON_588_AP_Q319” on your computer INTO the “HereV1” folder on the USB, as shown in picture 5.
Install alternative map into the vehicle using normal procedure.
6. Following successful installation of alternative map repeat step #1 above and re-download the correct map to vehicle and its location.
In case the map download is still not successful per above procedures, please raise a T.A.
File : A t t a c h m e n t . p d f

Jaguar Land Rover Limited 2000 - 2020 (Rel. 2678)