NHTSA ID Number: 10177130
Manufacturer Communication Number: 20-BE-008H
TSB/Document Date: 2020-07-08
Summary
This bulletin provides information for new software to update the Navigation and Display Audio system to include the Apple CarPlay and Android Auto feature. This bulletin describes how to transfer the update software to a storage drive (USB or SD Card) and perform the software installation into the audio system.
Sonata
(Display Audio)
Elantra GT
(Navigation)
Vehicle Update Procedure:
1.
Insert the SD Map card into the vehicle
SD Map slot for the following vehicles:
2015-2016 Sonata (LFa) – Navigation
only
2015-2016 Genesis
Sedan (DH)
2016 Tucson (TL)
2015-2016 Azera (HG)
2016 Veloster (FS)
2016 Sonata Hybrid (LF HEV)
TSB #: 20-BE-008H
Page 6 of 14
SUBJECT:
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
2016 Sonata Plug-In Hyrid (LF PHEV)
Insert the USB drive into the vehicle
USB port for the following vehicles:
2.
2016 Elantra GT (GD)
2016 Sonata (LFa) – Display Audio only
2017 Santa Fe (NC)
2017 Santa Fe Sport (AN)
Start the vehicle by using the key (A), or
with the Start Stop Button (B).
NOTICE
B
A
Park vehicle in a well ventilated
area during the update process.
NOTICE
To start the vehicle using the
Start/Stop Button, depress the
brake pedal and push the
Start/Stop Button (B).
NOTICE
Record the radio presets before
initiating the update.
3.
Press the Setup (C) button to enter the
Setup menu.
NOTICE
The below pop-up messages may
appear if the SD card was updated.
Continue through steps 3-6 to
initiate the software update.
‘Navigation is currently
unavailable. Please check the
SD card.’ Or
‘Failed to authenticate
navigation.’
pop-up message may appear if
the SD card was updated.
TSB #: 20-BE-008H
C
Page 7 of 14
SUBJECT:
4.
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Scroll down or swipe left in the Setup
menu then touch the “System Info” icon.
Scroll
Down
Nav
Swipe
Left
Display
Audio
5.
Touch the “Update” icon at the bottom of
the screen to proceed with the software
update.
Nav
Display
Audio
TSB #: 20-BE-008H
Page 8 of 14
SUBJECT:
6.
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Touch the “OK” icon.
NOTICE
Do not remove SD card/USB drive or
turn off the ignition switch during the
update. Otherwise, the update will
not complete properly.
The software will automatically update
through 6 steps:
Navigation
0. Checking the update files
1. Copying Files (1/6)
2. a. Preparing System Update (2/6)
(System automatically reboots.
Blank screen will momentarily
appear.)
b. Updating the System
3. Updating Modem (3/6)
4. Updating GPS (4/6)
a. Updating Monitor** (Azera**)
5. Updating Sub Micom (5/6)
6. Updating Main Micom (6/6)
Display Audio
1. Preparing System Update
2. Copying Files
3. a. Preparing System Update
(System automatically reboots.
Blank screen will momentarily
appear.)
b. Updating the System
4. Updating GPS
5. Updating Modem
6. Updating uCom
It will take approximately 20-40 minutes
to complete the update process.
NOTICE
There will be multiple occurrences
where the Hyundai logo will appear or
display will be black during the
update process. This is normal.
TSB #: 20-BE-008H
Page 9 of 14
SUBJECT:
7.
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
The system will reboot automatically
after the “Update is complete” message
appears.
NOTICE
The software update is completed
after the system reboots and the
Disclaimer or the Home screen is
displayed.
NOTICE
In case the vehicle is turned OFF
during the update process, do not
remove the SD card. The update
will resume after the vehicle is
restarted.
If update does not resume, return
to the “System Info” menu using
steps 3-4 and touch the Update
icon to initiate the update again.
Nav
Display
Audio
TSB #: 20-BE-008H
Page 10 of 14
SUBJECT:
8.
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Confirm the software version for the
model using steps 3-4 and the table
listed below.
ST.XX.USA.E50X.XXXXX
X
Nav
XX.USA.0000.V0XX.XXXX
XX
Display
Audio
Model
Model Year
Radio Type
Software Version
(Android Auto & Apple Carplay)
2015
ST.LF.USA.E507.160415
2016
ST.LF16.USA.E507.160414
Sonata Hybrid
(LF HEV)
2016
ST.LFHEV.NA.E512.160627
Sonata Plug-In
Hybrid
(LF PHEV)
2016
ST.LFPHEV.NA.E512.160627
Genesis Sedan
(DH)
2015
ST.DH.USA.E509.160420
Tucson (TL)
2016
ST.TL.USA.E509.160516
Elantra GT (GD)
2016
ST.GD.USA.E509.160417
Azera (HG)
2015
2016
ST.HG.NA.E512.160627
Veloster (FS)
2016
ST.FS.NA.E512.160627
Santa Fe Sport
(AN)
2017
ST.DM2.USA.E509.160417
Santa Fe (NC)
2017
ST.NC2.USA.E509.160417
Sonata (LFa)
2016
LF.USA.0000.V067.151222
Santa Fe Sport
(AN)
2017
Santa Fe (NC)
2017
Sonata (LFa)
TSB #: 20-BE-008H
2016
ST.DH.USA.E509.160420
ST.HG.NA.E512.160627
Display Audio
AN.USA.0000.V073.160416
NC.USA.0000.V073.160416
Page 11 of 14
SUBJECT:
9.
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Touch the ‘’ (Back) icon at the upper
right corner of the screen to access the
Connectivity settings screen.
ST.XX.NA.E50X.XXXXXX
Nav
XX.USA.0000.V0XX.XXXX
XX
Display
Audio
Confirm the Connectivity settings for both
Android Auto and Apple CarPlay (iOS)
are set to ON (Enabled).
Scroll
Down
Nav
Display
Audio
10.
Reset the radio presets that were
recorded before the update was initiated.
TSB #: 20-BE-008H
Page 12 of 14
SUBJECT:
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Troubleshooting
Display Message / Error
Reason
Recovery
[1XX]
Update file error in Update file check
Re-download SW and try update again.
sequence
[2XX]
Update file error in File Copy
sequence
Re-download SW and try update again.
[3XX]
Update file error in System Update
sequence
Re-download SW and try update again.
[6XX]
Temporarily communication error with Press RESET button. Update will resume
Modem module
after system reboots.
[7XX]
Temporarily communication error with Press RESET button. Update will resume
GPS module
after system reboots.
[13XX]
Temporarily communication error with Press RESET button. Update will resume
Sub Micom module
after system reboots.
Error Code
Navigation is currently
unavailable. Please check
the SD card.
Failed to authenticate
navigation.
SD card does not have the
navigation database
Re-copy and paste the files from the
USB Update Drive to the OE SD card
then try the update again.
SD card is not the OE SD card
from the vehicle
Locate the OE SD card then re-copy and
paste the files from the USB Update
Drive to the OE SD card and try the
update again.
Perform a manual update (Setup >
System Info > System Info >‘Press’
Update).
SD contains navigation database
but there is either no Update file or Re-copy and paste the files from the
the system software version may
USB Update Drive to the OE SD card
not be compatible with the map
then try the update again.
database version.
If unable to complete the update after
performing the above then contact
Hyundai Techline.
Locate the OE SD card then re-copy and
paste the files from the USB Update
Drive to the OE SD card and try the
SD card is not an authorized SD card update again.
If unable to complete the update after
performing the above then contact
Hyundai Techline.
SD Map card is
incompatible with this
SD Map card is incompatible with
software version.
navigation software version
Please insert the correct SD
card.
TSB #: 20-BE-008H
Locate the OE SD card then re-copy and
paste the files from the USB Update
Drive to the OE SD card and try the
update again.
If unable to complete the update after
performing the above then contact
Hyundai Techline.
Page 13 of 14
SUBJECT:
NAVIGATION AND DISPLAY AUDIO: APPLE CARPLAY & ANDROID AUTO SOFTWARE UPDATE
Troubleshooting (cont.)
Display Message / Error
Navigation Initialization
Unsuccessful.
Please check the SD card
and try again.
Not compatible with
hardware version
Reason
Recovery
Unable to start the Navigation
Contact Hyundai Techline.
SD card is incompatible
Note: Affects Sonata (LFa).
Ensure that the correct (Model Year and
Model) software is downloaded into the SD
card then try the update again.
Note: i.e. Inserting a 15MY Sonata (LF) SD
card into a 16MY Sonata (LF) will result in
this error message.
Reset Button Location
Sonata (LFa/LF HEV/LF PHEV)
Genesis Sedan (DH)
Tucson (TL)
Elantra GT (GD)
Santa Fe Sport (AN)
Santa Fe (NC)
Azera (HG)
Veloster (FS)
TSB #: 20-BE-008H
Page 14 of 14
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TSB/Document ID: 20-BE-008H
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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