NHTSA ID Number: 10177113
Manufacturer Communication Number: JLRTB02041NAS1
TSB/Document Date: 2020-07-08
Summary
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
6/19/2020
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JLRTB02041NAS1
TECHNICAL BULLETIN
19 JUN 2020
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to
determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
501-14
SUBJECT/CONCERN:
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
New Range Rover Evoque (LZ)
2020 Onwards
000120 Onwards
Halewood
Range Rover Velar (LY)
2018 Onwards
700125 Onwards
Solihull
I-PACE (X590)
2019 Onwards
F76542 Onwards
Graz (Austria)
MARKETS:
Canada, United States
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CONDITION SUMMARY:
SITUATION:
The customer may raise one or both of the following concerns, during cold/freezing
ambient temperatures:
• One or more of the exterior door handles may not fully retract to the flush position.
This may be more evident a er the vehicle has been cleaned using a pressure washer
or if the exterior door handles have been deployed for extended periods of time.
• One or more of the lock/unlock switches located on the exterior door handles may
not operate but the lock/unlock function still operates using the smart key.
CAUSE:
Water ingress into the exterior door handles.
ACTION:
If either of the above symptoms are experienced, follow the instructions below.
PARTS:
PART NUMBER
DESCRIPTION
QUANTITY
Range Rover Evoque - With passive entry
LR090382
Door trim panel clips
44
LR144889
Exterior door handle - Front le
1
LR144884
Exterior door handle - Front right
1
LR144898
Exterior door handle - Rear le
1
LR144892
Exterior door handle - Rear right
1
Range Rover Evoque - Without passive entry
LR090382
Door trim panel clips
44
LR144890
Exterior door handle - Front le
1
LR144885
Exterior door handle - Front right
1
LR144901
Exterior door handle - Rear le
1
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PART NUMBER
DESCRIPTION
LR144893
QUANTITY
Exterior door handle - Rear right
1
LR090382
Door trim panel clips - Vehicles up to Vehicle
Identification Number (VIN) - JA707427
42
LR109136
Door trim panel clips - Vehicles VIN - JA707428
42
LR144887
Exterior door handle - Front le
1
LR144883
Exterior door handle - Front right
1
LR144894
Exterior door handle - Rear le
1
LR144891
Exterior door handle - Rear right
1
J9C11368
Door trim panel clips
44
T4K15582
Exterior door handle - Front le
1
T4K15581
Exterior door handle - Front right
1
T4K15587
Exterior door handle - Rear le
1
T4K15586
Exterior door handle - Rear right
1
Range Rover Velar
I-PACE
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
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DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
Range Rover
Evoque JLRTB02041 Exterior door
handle Vehicle set Renew
99.01.15
3.7
42
LR135556/LR135557/LR135316/LR135320/LR1
Range Rover
Velar JLRTB02041 Exterior door
handle Vehicle set Renew
99.01.15
4.0
42
LR135300/LR135309/LR1
I-PACE JLRTB02041 Exterior door
handle Vehicle set Renew
99.01.15
3.2
42
T4K12833/T4K12834/T4K
CAUSAL PA
NOTE:
Normal Warranty procedures apply.
SERVICE INSTRUCTION:
1.
Renew both front exterior door handle assemblies (see TOPIx Workshop Manual
section 501-14: Handles, Locks, Latches and Entry Systems - Removal and
Installation - Exterior Front Door Handle).
2.
Renew both rear exterior door handle assemblies (see TOPIx Workshop Manual
section 501-14: Handles, Locks, Latches and Entry Systems - Removal and
Installation - Exterior Rear Door Handle).
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TSB/Document ID: JLRTB02041NAS1
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:DOOR
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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