NHTSA ID Number: 10177018
Manufacturer Communication Number: SSPC1b
TSB/Document Date: 2020-07-03
Summary
Mazda
Motor Corporation has decided to conduct a Special Service Program (SSP) C1 on certain 2020 Mazda3 vehicles equipped with Mazda
Connect, and built from June 29, 2019 through September 2, 2019. There are 148 vehicles in the United States affected by this SSP. Concern Outline: On certain Mazda3 vehicles, it is possible that the following concerns may occur when a customer attempts to set up their connectivity service on an affected vehicle. The following MyMazda App Connected Vehicle enrollment errors may occur: 1. Infotainment center display does not provide the Authorization Code 2. Infotainment center display âÂÂSoftware Update Errorâ message.
Sign up today for Mazda
Connected Services—complimentary for 3 years.¹ | View this email in a web browser.
G E T T H E M O S T O U T O F Y O U R M AZ D A3
Did you know that you can start your 2020 Mazda3 remotely just by tapping a button on your
smartphone? That and a whole lot more are possible when you sign up for Mazda
Connected Services. 1
Available through the MyMazda App, this all-new technology suite is complimentary for three years,
starting today.
W I T H C O N N E C T E D F E AT U R E S I N Y O U R 2 0 2 0 M A Z D A 3 Y O U C A N :
Start and stop your vehicle from inside your home
Lock or unlock your vehicle’s doors remotely
Check vehicle status, such as fuel level and tire pressure, from your phone
Use the vehicle finder feature to locate your parked vehicle
Receive alerts when your vehicle needs servicing
Take advantage of available in-vehicle Wi-Fi2 capabilities
Experience the peace of mind of automatic 911 dialing3
E N R O L L I N M AZ D A C O N N E C T E D S E R V I C E S W I T H A F E W E AS Y S T E P S
Before registering, ensure you have adequate reception for both your phone and car (at least 3 bars)
and, if possible, drive the car for a few minutes prior to starting the process. Then, after parking in a
safe location with no obstructions above your vehicle, turn off the car. Keeping a clear line of sight to
the sky will help to ensure GPS syncing.
Download the MyMazda App from the Apple App Store ®4 or Google Play™4 Store.
Then, open the app and tap "Register."
Follow the in-app prompts to register for a MyMazda account using your Mazda3’s VIN
number: 3MVDMADL0LM128063
After registering for a MyMazda account, the "Select Vehicle" screen will appear.
Tap "Add Vehicle" and follow the instructions to add your connected vehicle to your
MyMazda account.
To enroll your connected vehicle in Connected Services, tap "Enroll" on the "My Vehicles"
screen, then tap "Start" to begin the enrollment process.
Switch the ignition ON in your Mazda
vehicle. You will be prompted to tap "Next" in the
MyMazda App. After seeing the prompt, wait about 60 seconds, then tap "Next."
Tap "Request" in the MyMazda App to receive an authorization code on your vehicle’s
Mazda
Connect™ center display.
Enter the authorization code in the MyMazda App, then tap "Submit."
After enrollment is successfully processed and the vehicle is connected, you will
immediately be able to start using connected features.
For more details on how to use the Mazda
Connected Services features and the MyMazda
App, click below.
Download the MyMazda App from the App Store4 or Google Play.4
P R IVA C Y P O LI C Y
|
TE R M S A N D C O N D I T I O N S
|
M A Z D AU S A. C O M
Mazda
North American Operations – 200 Spectrum Center Drive, Irvine, CA 92618
DO NOT REPLY to this email. If you have questions or comments, please contact us at MazdaUSA.com.
You’ve received this email because of your ownership of or expressed interest in Mazda
vehicles. If you prefer not to receive
Mazda
news, products and promotions via email, please click here.
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@email-mazdausa.com to your address book to ensure safe delivery.
1 Connected services are subject to change at any time without notice. Mazda
Connected Services is provided during a 3-year
trial period; annual subscription fees apply thereafter. Use of MyMazda App and compatible phone are required. Data fees may
apply. Never drive while distracted or while using a hand-held device. Please see your Owner’s Manual for important feature details
and related privacy information.
2 Connected services are subject to change at any time without notice. Mazda
Connect 4G LTE Wi-Fi powered by Verizon is
available during 6-month/2GB trial period (whichever comes first); monthly subscription fees apply thereafter. Vehicle cellular
connectivity and availability of vehicle GPS signal are required. Certain services may collect location information. Limit one trial per
vehicle. Up to 5 devices can be supported using in-vehicle connectivity. Verizon wireless data subscription required upon end of 6month trial period or use of 2GB data (whichever comes first). Use of Mazda
Connect Wi-Fi is subject to Verizon Wireless’ Customer
Agreement ( verizonwireless.com/legal/notices/customer-agreement). Never drive while distracted or while using a hand-held
device. Please see your Owner’s Manual for important feature details and related privacy information.
3 Mobile 911 automatically calls 911 from a paired hands-free device when a moderate to severe collision is detected. Specific phone
settings are required. There are limitations to the system. Please see your Owner’s Manual for further details.
4 App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC.
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TSB/Document ID: SSPC1b
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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