GLOBAL SAFETY FIELD INVESTIGATIONS
Direct to Dealer Message
URGENT - DISTRIBUTE IMMEDIATELY
Date:

May 11, 2020

Subject: N202298330 - Customer Satisfaction Program
High Idle Feature Not Available
Models: 2020 Chevrolet Silverado HD equipped with High Idle Feature (RPO
UF3)
2020 GMC Sierra HD equipped with High Idle Feature (RPO UF3)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N202298330
today. The total number of U.S. vehicles involved is 3. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 25, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated May 12, 2020 or sooner. Please hold all warranty transactions until IVH has
been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N202298330 High Idle Feature Not Available
Release Date:
Attention:

May 2020

Revision:

00

Please note, there are only 3 vehicles involved in this field action. The VINs are below:
1GC1YLEY0LF123442
1GC4YSE74LF179513
1GT49LE78LF163253
This program is in effect until May 31, 2022

Make
Chevrolet
GMC

Model
Silverado HD
Sierra HD

Model Year
From
To

RPO

2020

UF3

2020

Description
High Idle Feature

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2020 Chevrolet Silverado HD and GMC Sierra HD vehicles were intended to include a high idle
feature, (RPO UF3). Equipment not included on the vehicle is required for the “high idle” feature to
function properly. Because the vehicle does not have the required equipment, this feature cannot be
activated and will not be available for use.
Dealers will issue the customer a reimbursement check.

Parts
No parts are required.
Warranty Information
Labor
Operation
9105111
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $200.00 USD, ($240 CAD) dealer check issued to a customer. Record the check number in the Invoice Number
field. Record the VIN on the check. Submit $20.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Issue the customer a reimbursement check in the amount of $200.00 (USD), $240 (CAD). Record the check number in
the Invoice Number field and record the VIN on the check.
Dealer Responsibility
Dealers are to provide the first owner of involved vehicles with a reimbursement check in the amount of $200 USD / $240
CAD.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

Copyright 2020 General Motors. All Rights Reserved.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N202298330 High Idle Feature Not Available
May 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2020 model year Chevrolet Silverado HD or GMC Sierra HD vehicle was intended to include
a high idle feature. Equipment not included on your vehicle is required for the “high idle” feature to function properly.
Because your vehicle does not have the required equipment, this feature cannot be activated and will not be available
for use.
Your satisfaction with your Chevrolet Silverado HD or GMC Sierra HD is very important to us, so we are announcing a
program to reimburse customers for a feature that cannot be activated.
What We Will Do: Your dealer will provide you with a reimbursement check in the amount of $200 USD /
$240 CAD. This reimbursement is available to you until May 31, 2022.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-462-8583

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N202298330

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