90 No start until after a gateway reset, DTC U010000 stored in the data bus on board diagnostic interface
control module
90 20 50 2059738/1 June 15, 2020.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A5, A6,
A7, A8, Q5,
Q7, and Q8

2019

All

Not Applicable

Condition
Customer states:
 The engine does not crank/start.
 The instrument cluster does not turn on, or only partially turns on.
Workshop findings:
 No communication is possible.
Or
The following DTC may be stored in the data bus on board diagnostic interface control module, J533 (address
word 0019):
 DTC U010000 (Lost Communication with ECM/PCM).

Technical Background
Due to a gateway control module software issue in affected vehicles, a no start condition may occur.
Tip: To restore functionality, either unplug the gateway or disconnect the battery from the vehicle for 30
seconds.

Production Solution
New software in the data bus on board diagnostic interface control module, J533 (address word 0019) addressed
the condition.

Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the data bus on board diagnostic interface control module, J533 (address word 0019) using the SVM
action code as listed in the table below, if necessary:

Model

Old Hardware

Old Software

Old Software

New Software

Part Number

Part Number

Version

Version

SVM Code

117
4K0907468B

4K0907468B
118

A6, A7, A8,
and Q8

117
4K0907468C

4K0907468C
118

119

19A018

117
80A907468A

80A907468A
118

A4, A5, Q5,
and Q7

117
80A907468B

80A907468B
118

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9035

Damage Code:

0039

Labor Operations:

Software Update (Includes checking for DTCs)

0151 0000

Time stated on
the diagnostic
protocol (Max
100 TU)

Diagnostic Time:

GFF

No allowance

0 TU

Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Claim Comment:

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2059738/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2059738/1) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.