STAR ONLINE PUBLICATION

Case Number: S2008000064
Release Date:

05/02/2020

Symptom/Vehicle Issue: Power Sliding Door Will Not Close During The Power Close Cycle
Customer complaint/ technician observation: Owner complains after a power close cycle
the sliding door reverses at times and the power sliding door requires manual closing. Technician has
not been able to duplicate the concern, no DTC’s within any modules.

Repair Procedure: Use the scan tool to identify that the PSDM (Power Sliding Door Module) and
RDCM (Rear Door Control Module) are at the most current software level.
Reference TSB’s 08-027-18 for RDCM and 08-008-20 for PSDM. Update the modules as needed and
perform the below. Perform the same learn cycle if modules are up to date to ensure proper learning
sequence Pg 1-2.

POWER SLIDING DOOR LEARN CYCLE
NOTE: Any time a power sliding door component is removed, replaced, door adjustment is
performed or diagnostic trouble codes are addressed and erased, a learn cycle must
be performed.
The power sliding door learn cycle enables the power sliding door control module to learn or relearn
critical information (travel limits, resistance to door travel, door position, etc.) which allows the system
to perform properly and safely. To perform a power sliding door learn cycle do the following:
Obtain an appropriate scan tool.
Connect the scan tool to the vehicle and check for any power sliding door system stored trouble
codes, correct and erase any stored codes.
Pg 1
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.2 02/06/2017

STAR ONLINE PUBLICATION
1. Close effected sliding door.
2. Using the scan tool, select the Power Sliding Door Control Module (PSDM) Menu, More
Options, System Tests and select the Open Door Test.
3. Using the scan tool check “routine status” for a pass or fail message. If the Open Door Test did
not pass, the scan tool will display the reason to aid in system diagnosis or rerunning the Open
Door Test routine.
4. Using the scan tool, select the Power Sliding Door Control Module (PSDM) Menu, More
Options, System Tests and select the Close Door Test.
5. Using the scan tool check “routine status” for a pass or fail message. If the Close Door Test did
not pass, the scan tool will display the reason to aid in system diagnosis or rerunning the Close
Door Test routine.
6. Follow the instructions on the scan tool to complete the test.
7. The power sliding door learn cycle is complete.

NOTE: If the power sliding door will not complete a full cycle a problem exists in the power
sliding door system.
In order to obtain conclusive testing of the power sliding door system, the Controller Area Network
(CAN) data bus, and all of the electronic modules that provide inputs to, or receive outputs from the
power sliding door system components must be checked. Any diagnosis of the power sliding door
system should begin with the use of a scan tool and the appropriate diagnostic service information.
Pg 2

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.

Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC

Version 4.2 02/06/2017