From: Quality Compliance quality_compliance@toyota.com
Subject: UPDATE - Limited Service Campaign K0D - Certain 2011 - 2017 Model Year Tacoma - Frame Corrosion Resistant
Compound (CRC) Application (Internal)
Date: May 14, 2020 at 9:31 AM
To:

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on certain 2011 - 2017 model year Tacoma vehicles.

Condition:
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma
vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas with
high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some
years of usage and/or exposure to the environment.
Remedy:
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:
If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC) K0D.
If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is required.
If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner under Customer Support Program
ZKA if all conditions of the program are met.

Covered Vehicles:
Model Name

Model Year

Tacoma

2011 - 2017

Approximate Total
Vehicles
302,470

Production Period
Late June 2010 – Early June 2017

Technician Certification Requirements
Certified (any specialty)
Expert (any specialty)
Master
Master Diagnostic Technician
Owner Letter Mailing Date

Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with the
phased launch schedule outlined below.
Expiration Date

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. The estimated launch and expiration dates by region are shown in the table
below.
Campaign

K0D - CRC
Application (will
become available
based upon legal
and environmental

Approximate
UIO

Estimated
Launch Timing

Estimated
Expiration
Timing

Cincinnati
2011 - 2017

40,370

November 7,
2019

December 31,
2021

Chicago
2011 - 2017

41,280

January 23,
2020

February 29,
2022

Boston
2011 - 2015

42,434

April 2, 2020

May 31, 2022

Boston
2016 - 2017

18,979

Not Available
(Estimated June
2020)

July 31, 2022

Region

Notes
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to

and environmental
agency approvals
where
applicable).

2016 - 2017

2020)

CAT
2011 - 2015

70,320

May 14, 2020

June 30, 2022

CAT
2016 - 2017

31,412

Not Available
(Estimated July
2020)

August 31,
2022

New York
2011 - 2017

57,520

Not Available
(Estimated July
2020)

August 31,
2022

Please reference the attachments for additional details.
Dealers will be notified on May 14, 2020 at approximately 10:00 am Central time.
Thank you for your support,

TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department

K0D - Dealer
Packet…20.pdf

place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.

K0D-TI-Spray
11-15M…20.pdf

K0D-TI-Spray
16-17 5…20.pdf