91 Audi connect myAudi pin not saved for stored online destinations
91 20 74 2047433/5 June 4, 2020. Supersedes Technical Service Bulletin Group 91 number 19-07 dated October
30, 2019 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7

2016 – 2017

All

MIB2 High

Condition
REVISION HISTORY
Revision

Date

Purpose

5

-

Revised Service (Added new SVM codes & updated note for 91U7)
Revised Required Parts and Tools (Updated part numbers)

4

10/30/2019

Revised Service (Added a disclaimer not to run the update after 91U7 has been
performed and updated TSB titles)
Revised Additional Information (Updated TSB titles)

3

12/06/2017

Revised Service (Updated nomenclature in Required equipment section and Step
4)

Customer states:
 When retrieving the stored myAudi online
destinations, the myAudi PIN (Figure 1) is not
saved and must be entered each time after the
vehicle has been switched off for a long period.
 The vehicle is a MY2016 or MY2017 A6, A7,
S6, S7, or RS7 and is equipped with MMI
Navigation plus (MIB2 High; PR code 7UG).

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 1. myAudi Pin entry screen.

Technical Background
The condition is the result of an MMI software bug and can be fixed by updating the MMI software. The software
bug only prevents the myAudi PIN from being stored in the navigation area of the MMI menu. The myAudi pin is
saved in the Audi connect menu for accessing custom news feeds.
If the myAudi PIN is also not being saved in the Audi connect menu, then it is possible the customer’s phone is
not paired via Bluetooth to the MMI at the time the PIN is being entered. The storing of the myAudi PIN is secured
with the MAC ID of the customer’s Bluetooth phone at the time the myAudi PIN is stored. This only applies if a
phone was paired at the time the myAudi PIN was originally stored in the MMI.
For more information, see TSB 2036575: 91 MIB & MMI3G+ Bluetooth security profile for voice training, stored
contacts, navigation favorites, and myAudi PIN.

Production Solution
New MMI software was introduced into Series Production from week CW45/16.

Service
The service solution is to update the MMI software to SW1062 for MY16 and SW0924 for MY17 to fix the myAudi
PIN issue.
Note:
This update can only be applied to vehicles built before CW 45/16.
Tip: The 91U7 campaign will need to be applied again to MY2016 vehicles after the update is
completed. This is regardless if it has already been run on the vehicle.
Required equipment:
 ODIS Tester
 SVM code MHI2US0541 (MY16) or MHI2US3341 (MY17)
 Software update instructions (see step 3 below)
 MIB2 High Software Update on SD Card (see Required Parts and Tools)
OR
 Blank SD card to download the software update files (see step 2 below)

Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Time to complete update:
 Approximately 90 minutes (includes S/W update and SVM work)

Repair procedure:
1. Verify that the customer’s MMI requires the software
update by going to the Main Menu >> Setup MMI >>
Version Information (Figure 2).

Figure 2. MMI Version Information.
2. Obtain the SD card from the Parts Department (see Required Parts and Tools) and follow all instructions in
TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates
via the MirrorServer.
Tip: Typical setup time to download the data and have a working SD card is about 1-2hrs depending
on network speed. Prepare the SD card long before starting the repair.
3. Then follow all instructions in TSB 2047576: 91 MIB2 High Navigation Software Update Instructions (PR
Code 7UG).
4. Test the functionality of the MMI system.

Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

5. If this is a MY2016 vehicle, apply the 91U7 MMI software security fix again. See the applicable campaign
listed in Elsa for the customer’s VIN.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Note:
Refer to TSB 2047576 for applicable Labor Operations.

Diagnostic Time:

Claim Comment:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

As per TSB # 2047433/5

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

4M0906961DB

MIB2 High plus C7 Software Update SD card (MY16)

01 per dealer
(shop tool)

MIB2 High plus C7 Software Update SD card (MY17)

01 per dealer
(shop tool)

OR
4M0906961DC

Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2036575, 91 MIB & MMI3G+ Bluetooth security profile for voice training, stored contacts, navigation
favorites, and myAudi PIN.
 TSB 2047812, 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
 TSB 2047576, 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG).
All parts and service references provided in this TSB (2047433) are subject to change and/or removal. Please
check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.