NHTSA ID Number: 10176339
Manufacturer Communication Number: MAS002199
TSB/Document Date: 2020-06-15
Summary
Circular Letter - Updated ETM Software Volta 6 -Troubleshooting guides to diagnose Base Audio System Reboot, Apple Carplay Disconnecting/Jamming and other anomalies.
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TSB/Document ID: MAS002199
Replacement Service Bulletin Number:
MFR Communication Date: 2020-05-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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AfterSales TSO – Circular Letter
MAS002199
MCL 20-05
This Bulletin Cancels and Replaces Bulletins number: MAS001895, MAS001837,
MAS001505, MAS001464, MAS001417, MAS001272, MAS002120
From: Aftersales Marketing Dept
To: Maserati
Network
Auburn Hills, MI | May 26, 2020
New ETM Software Volta 6 – Troubleshooting guides
MODELS: Levante, Quattroporte and Ghibli Model Years 17, 18, 19 and 20
This Letter is to inform you that the Entertainment module is the multimedia heart of every
Maserati Levante and Sedan with its many functions adding significantly to the overall Maserati
experience. In order to deliver the best experience possible to all of our customers, we are
providing you with three quick diagnostic guides that will help you identify, and solve, the main
ETM anomalies highlighted by the dealer network :
Diagnostic Guide 1- Base Audio System Reboot:
ETM rebooting while playing music at high volume on vehicles equipped with
a Base Audio System
Diagnostic Guide 2- Apple CarPlay Disconnection/Jamming :
Disconnection/Jamming of Apple CarPlay
Diagnostic Guide 3- MY17- other anomalies :
No Entertainment Audio after starting the car
Volume bar disappearing/impossible to adjust the volume level
No “ACCEPT” button on the ETM startup screen
Undesired activation of “SURROUND SOUND” function on vehicles
equipped with PREMIUM and HIGH PREMIUM Audio System
Note 1: If only performing Diagnostic Guide 3 which consists of a Sw Update only, a BOL is not
required. This Sw update addresses a major part of our customer’s concerns.
Note 2: A Warranty Authorization - Blue on Line report is required when performing Diagnostic
Guide 1 and Diagnostic Guide 2. A BOL report is required every time one or more parts (New
ETM, Speakers or USB Hub) is replaced.
Note 3: If a customer complains about the Reboot and/or CarPlay disconnections, you are
required to follow the instructions given in Diagnostic Guide 1 & 2 but the Sw update must be
performed one time only.
A Blue on Line report can always be opened in the event that you need support for diagnosis.
Thank you for your continued support and cooperation.
Maserati North America, Inc.
Aftersales Department
Diagnostic Guide 1 – Base Audio System Reboot
Customer Complaint:
(main symptoms)
ETM suddenly cutting out, sometimes restarting on its
own, while playing music at high volume.
Note: This anomaly happens more frequently if bass &
treble are set to the maximum.
Note: This anomaly only affects the 8 Channel Audio
System.
Solution for the above
complaints:
Installation of ETM VOLTA 6 software
Levante only - Replacement of Mid-Woofers and
Tweeters. All sedans already have the latest speakers.
LEVANTE
M161
Operations
PN
4 Tweeters Replacement
PN 673010379
(US and Canada)
PN 675000809
4 Mid Woofers Replacement
VOLTA 6 Update**
4 Tweeters Replacement
4 Mid Woofers Replacement
VOLTA 6 Update**
4 Tweeters Replacement
4 Mid Woofers Replacement
VOLTA 6 Update**
PN 670155167
SW 19.44.00
PN 675000809
PN 670155167
SW 19.48.00
PN 675000809
PN 670155167
SW 19.48.00
4 Tweeters Replacement
PN 675000809
ETM Replacement**
MY 17
MY 18
MY 19
MY 20
Notes
*Due to an incompatibility with the
MY17 ETM hardware version VOLTA 6
cannot be manually installed on M161
models.
Up to assembly 6074863 only
Up to assembly 6072548 only
4 Mid Woofers Replacement
PN 670155167
Up to assembly 6074948 only
** NOTE: If replacing any of the above listed parts, you must update the Vehicle Configuration file.
Refer to ANNEX I – Sw Volta 6 Update.
The ETM, p/n: 673010379 listed in the Table above will already be loaded with VOLTA 6 Sw installed
from the Factory. Therefore, the Sw Upgrade must not be performed.
SEDANS
MY 17
MY 18
MY 19
MY 20
Operations
Bridge SW Installation*
VOLTA 6 Update
VOLTA 6 Update
VOLTA 6 Update
VOLTA 6 Update
PN
SW 19.30.90
SW 19.48.00
SW 19.44.00
SW 19.48.00
SW 19.48.00
*Note: Only for MY17 Sedan vehicles, before updating the ETM to VOLTA 6, it is necessary to install an
installer software, called BRIDGE. This software will enable the ETM to be updated to VOLTA 6. On Model
Years 18 – 20 vehicles, only update the ETM to the corresponding version of VOLTA 6 (no Bridge s/w
needed).
When addressing the above mentioned complaints, update the vehicles using the VOLTA 6
software version only, until further notice.
All of the necessary software versions mentioned in this bulletin can be downloaded from the
4ME/THRON platform in ModisCS+.
Please follow the instructions given in ANNEX I – Volta 6 for the software update.
Use the Online Technical Documentation for the procedures on Removal/Refitting
the Speakers.
Refer to Diagnostic Guide 1 for the Labor times and codes to use for each
component replacement.
Diagnostic Guide 1 – Labor Operations
The ETM Sw Update and the Bridge procedures are listed in ANNEX I – Volta 6
Update attached at the end of this bulletin
For the Removal Refitting procedures, follow the Technical Documentation Online,
using the labor operations listed in the table below.
Defective Component: 8.71.223
LEVANTE
Action
Replacement ETM
MY 17
MY 18
MY 19
MY 20
Operation
Description
8.71.223.0 MODULO MTC+ CON DISPLAY Replacement
8.70.014.1
8.70.015.1
Replacement
TWEETER SPEAKER
8.70.016.0
8.70.017.0
8.70.004.0
8.70.005.0
Replacement
MID‐WOOFER SPEAKER 8.70.006.0
8.70.007.0
TWEETER SPEAKER ON FRONT RH DOOR
TWEETER SPEAKER ON FRONT LH DOOR
RH REAR DOOR TWEETER
LH REAR DOOR TWEETER
WOOFER SPEAKER ON FRONT RH DOOR
WOOFER SPEAKER ON FRONT LH DOOR
RH REAR DOOR WOOFER
LH REAR DOOR WOOFER
ETM Update
MODULO MTC+ CON DISPLAY Update
8.71.223.5
8.70.014.1
8.70.015.1
Replacement
TWEETER SPEAKER
8.70.016.0
8.70.017.0
8.70.004.0
8.70.005.0
Replacement
MID‐WOOFER SPEAKER 8.70.006.0
8.70.007.0
TWEETER SPEAKER ON FRONT RH DOOR
TWEETER SPEAKER ON FRONT LH DOOR
RH REAR DOOR TWEETER
LH REAR DOOR TWEETER
WOOFER SPEAKER ON FRONT RH DOOR
WOOFER SPEAKER ON FRONT LH DOOR
RH REAR DOOR WOOFER
LH REAR DOOR WOOFER
Time
0,55
0,25
0,25
0,5
0,5
0,55
0,55
0,5
0,5
0,5
0,25
0,25
0,5
0,5
0,55
0,55
0,5
0,5
NOTE: The Sedans only need s/w for the above complaints. Sedans already have the latest speakers.
SEDANS
Action
MY 17
MY 18
MY 19
MY 20
BRIDGE
ETM Update
ETM Update
Operation
Description
Time
8.71.233.1 MODULO MTC+ CON DISPLAY Bridge MY17
0,25
8.71.223.5 MODULO MTC+ CON DISPLAY Update
0,5
8.71.223.5 MODULO MTC+ CON DISPLAY Update
0,5
Diagnostic Guide 2 – Apple CarPlay Disconnection
Connection lost while using Apple CarPlay
Touch Screen frozen until the next key cycle.
Note: This anomaly occurs more frequently when using
a recently produced iPhone model.
Customer Complaint:
(main symptoms)
Solution for the above
Complaints:
Installation of ETM VOLTA 6 software
Replacement of the AUX/USB Hub
LEVANTE
M161
Operations
ETM Replacement
MY 17
AUX/USB Hub Replacement
PN
PN 673010379
(US and Canada)
PN 670155166
Notes
*Due to an incompatibility with the MY17
ETM hardware version VOLTA 6 cannot
be manually installed on M161 models
VOLTA 6 Update
SW 19.44.00
AUX/USB Hub Replacement
PN 670155166
VOLTA 6 Update
SW 19.48.00
MY 19
AUX/USB Hub Replacement
PN 670155166
VOLTA 6 Update
SW 19.48.00
MY 20
***Up to Assembly 6075149 only
AUX/USB Hub Replacement ***
PN 670155166
The ETM, p/n: 673010379 listed in the Table above will already be loaded with VOLTA 6 Sw installed
from the Factory. Therefore, the Sw Upgrade must not be performed.
MY 18
SEDANS
Operations
MY 17
PN
Sw Bridge Installation*
SW 19.30.90
VOLTA 6 Update
SW 19.48.00
AUX/USB Hub Replacement
PN 670152831
Notes
VOLTA 6 Update
SW 19.44.00
AUX/USB Hub Replacement
PN 670152831
VOLTA 6 Update
SW 19.48.00
MY 19
AUX/USB Hub Replacement
PN 670152831
VOLTA 6 Update
SW 19.48.00
***M157 Up to Assembly 5100381 only
MY 20
AUX/USB Hub Replacement***
PN 670152831
***M156 Up to assembly 4041142 only
*Note: Only for MY17 Sedan vehicles, before updating the ETM to VOLTA 6, it is necessary to install an
installer software, called BRIDGE. This software will enable the ETM to be updated to VOLTA 6. On Model
Years 18 – 20 vehicles, only update the ETM to the corresponding version of VOLTA 6 (no Bridge s/w
needed).
MY 18
Please note that the new AUX/USB Hub PN 670152831 has a dimmer back-lighting
compared to the original part. This was meant to offer a better comfort level while driving at
nighttime. Please inform the customer that this is now factory standard.
OLD USB HUB
NEW USB HUB
When addressing any of the above mentioned complaints, update the vehicles using the
VOLTA 6 software version only, until further notice.
All of the necessary software versions mentioned in this bulletin can be downloaded from the
4ME/THRON platform in ModisCS+.
Please follow the instructions given in ANNEX I – Volta 6 for the software update.
Use the Online Technical Documentation for the procedures on Removal/Refitting
the Speakers in Levante vehicles.
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