NHTSA ID Number: 10176273
Manufacturer Communication Number: TSB 554
TSB/Document Date: 2020-06-11
Summary
Riverpark discovered that a firmware update may be needed on Xite infotainment systems installed on select 2020 Newmar
coaches. The affected Xite systems were shipped to Newmar prior to March 16, 2020.
Newmar Corporation
PO Box 30
Nappanee, IN 46550
TSB 554
Jun. 10, 2020
TECHNICAL SERVICE BULLETIN
AFFECTED MODELS
2020:: New Aire, Mountain Aire, London Aire, Essex, King Aire
DESCRIPTION
Riverpark discovered that a firmware update may be needed on Xite infotainment systems
installed on select 2020 Newmar coaches. The affected Xite systems were shipped to Newmar
prior to March 16, 2020.
ISSUE
When using Bluetooth mode, the Bluetooth mode is unintentionally turned off when the camera
button is selected from the main menu.
UNITS AFFECTED
Please refer to the attached population list for the coach and VIN numbers that may be affected.
CORRECTIVE ACTION
The Xite system should be checked for the firmware version using the attached “Firmware Check
Guide” and updated if the firmware does not match using the attached “Firmware Upgrade
Process.” Contact your Newmar Service Account Manager to obtain authorization and a USB
flash drive containing the program (if your dealership is unable to download it to an empty USB
flash drive).
WARNING
Do not turn off power to the Xite system until the update is complete. Damage to the Xite G3
core will result. Do not use the firmware update for any other coach models or years, as
permanent damage may occur.
FLAT RATE CODE:
TSB 554
LABOR TIME:
.1 hr (for inspection only if firmware version matches)
.5 hr (for inspection and firmware update when firmware does not match)
IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
Firmware check process for XSG3NA.
Step 1.
Select HDMI from the Main Menu.
Step 2.
Press the Bluetooth icon in the top right-hand corner of the screen.
Firmware check process for XSG3NA.
Step 3.
A “Confirm” Information screen will pop up, check the System OS number.
Step 4.
If the System OS is different than the corresponding versions below, it will need the update.
2020 New Aire 9 inch – System OS : 0.84_1
2020 Luxury Diesel 10.4 inch – System OS : 0.85_1
Firmware update process for XSG3NA.
Step 1.
Download the firmware below.
2020 New Aire 9” Infotainment:
http://service.xitesolutions.com/Content/Firmware/G3_Main_Newmar_0.84_1_NA_16-03-2020.exe
2020 Luxury Diesel 10.4” Infotainment:
http://service.xitesolutions.com/Content/Firmware/G3_Main_Newmar_0.85_1_10Inch_16-032020.exe
Step 2.
The download will be available at the bottom portion of the computer screen or in your browser’s
“downloads” section. Click on the download and an option will come up to save or run. Choose to
Run the download.
Step 3.
After running the download an option to extract will pop up.
Firmware update process for XSG3NA.
Step 4.
Before selecting extract, choose the destination of the firmware by selecting “Browse”.
Select the USB as the destination. In this example “32GBUSB” is the USB destination.
Select OK.
Step 5.
Select “Extract”. The firmware will then extract to the USB stick.
Firmware update process for XSG3NA.
Step 6.
Confirm that only the firmware is on the USB.
The USB drive should have only 3 items: a System Folder, a gsMicomImage.mcm file, and a
gsMicomImage_can.mcm file.
Right click on the drive and select “Eject” to safely eject the USB.
Step 7.
Plug the USB into the USB slot at the front of the Core of the radio. It will be located to the left of your
navigation card slot. See the image below, the navigation card slot is circled in yellow and USB in red.
Step 8.
Select Media Center from the main menu of the radio.
Firmware update process for XSG3NA.
Step 9.
The firmware upgrade will begin.
This will take up to 5-7 minutes to complete.
When the upgrade is finished the radio will reboot.
Step 10.
After the radio reboots the update is complete and you may remove the USB stick.
Production Number
501674
501682
501692
501693
501694
501695
501698
501699
501700
501701
501702
501704
501707
501708
501713
501714
501715
501717
501718
501720
501721
501722
501723
501724
501725
501726
501728
501729
501730
501732
501734
501735
501736
501737
501738
501739
501741
501742
501743
501744
501746
501747
501748
501749
501751
501752
501753
501755
501756
501757
501758
501760
501764
530568
530575
530584
530585
530586
530587
530588
530589
530590
530591
530592
530593
530596
530597
530598
530599
530600
VIN Number
4VZVU1E94LC086325
4UZFCTFG4LCLL6157
4UZFCTFG8LCLX0022
4UZFCTFG1LCLW373
4VZVU1E98LC088465
4UZFCTFG7LCMD219
4VZVU1E91LC088114
4UZFCTFGXMCMK34
4UZFCTFG4LCMC996
4UZFCTFG6LCLX2478
4VZVU1E95LC087757
4VZVU1E99LC087728
4VZVU1E93LC087546
4VZVU1E90LC087889
4UZFCTFG1LCLY5025
4VZVU1E92LC087585
4UZFCTFG9LCLW767
4VZVU1E96LC087654
4VZVU1E98LC089017
4UZFCTFG1LCLY1637
4UZFCTFG8LCLX4572
4UZFCTFGXLCMG475
4VZVU1E9XLC087687
4UZFCTFG1LCLX7426
4VZVU1E98LC087624
4UZFCTFG3LCLW373
4VZVU1E99LC087888
4VZVU1E91LC087688
4VZVU1E98LC088014
4UZFCTFG4LCLX2477
4VZVU1E91LC087965
4VZVU1E93LC087966
4VZVU1E99LC087924
4VZVU1E94LC087815
4UZFCTFG8LCLX9884
4UZFCTFG7LCMD669
4VZVU1E9XLC088113
4VZVU1E91LC088145
4VZVU1E96LC089016
4UZFCTFG5LCMD669
4VZVU1E97LC088375
4VZVU1E99LC088376
4VZVU1E98LC088482
4VZVU1E91LC089019
4UZFCTFG0LCME890
4VZVU1E9XLC088483
4VZVU1E98LC088515
4VZVU1E96LC088514
4VZVU1E92LC089014
4VZVU1E94LC089015
4UZFCTFG5LCMJ166
4UZFCTFG1LCMJ389
4UZFCTFG1LCMG475
4VZVU1E92LC086324
4VZVU1E91LC086329
4VZVU1E94KC087408
4VZVU1E97LC087548
4VZVU1E9XLC087690
4VZVU1E90LC087844
4VZVU1E91LC087643
4VZVU1E94LC087796
4VZVU1E94KC087425
4VZVU1E94LC087586
4VZVU1E98LC087655
4VZVU1E92LC087926
4VZVU1E90LC088217
4VZVU1E9XLC087656
4VZVU1E99LC088202
4VZVU1E99LC087731
4VZVU1E91LC087626
Model Year
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
Brand
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
LA
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
KG
Type Floor Plan
Date In Production
Date Off Production
DP
4543
12/5/2018
12/11/2018
DP
4559
2/19/2019
2/26/2019
DP
4543
5/21/2019
6/3/2019
DP
4551
5/29/2019
6/7/2019
DP
4551
1/13/2020
1/20/2020
DP
4579
10/30/2019
11/6/2019
DP
4533
11/25/2019
12/5/2019
DP
4579
3/18/2020
5/5/2020
DP
4569
10/29/2019
11/5/2019
DP
4551
6/12/2019
6/19/2019
DP
4543
8/23/2019
9/3/2019
DP
4551
8/6/2019
8/13/2019
DP
4543
6/3/2019
6/11/2019
DP
4551
9/18/2019
9/30/2019
DP
4551
10/23/2019
11/1/2019
DP
4551
6/18/2019
6/26/2019
DP
4543
6/6/2019
6/13/2019
DP
4543
6/26/2019
7/11/2019
DP
4551
3/12/2020
3/20/2020
DP
4569
10/1/2019
10/8/2019
DP
4551
8/16/2019
8/23/2019
DP
4533
1/27/2020
2/3/2020
DP
4551
7/8/2019
7/15/2019
DP
4559
7/10/2019
7/17/2019
DP
4551
6/24/2019
7/9/2019
DP
4551
7/22/2019
7/29/2019
DP
4551
9/4/2019
9/11/2019
DP
4543
7/15/2019
7/22/2019
DP
4533
11/13/2019
11/20/2019
DP
4543
8/14/2019
8/21/2019
DP
4535
11/1/2019
11/14/2019
DP
4535
11/5/2019
11/18/2019
DP
4551
10/15/2019
10/23/2019
DP
4579
8/27/2019
9/5/2019
DP
4551
9/11/2019
9/19/2019
DP
4543
1/20/2020
1/28/2020
DP
4535
11/19/2019
11/27/2019
DP
4579
12/11/2019
12/18/2019
DP
4579
3/3/2020
3/12/2020
DP
4569
12/5/2019
12/12/2019
DP
4533
12/13/2019
1/7/2020
DP
4551
12/16/2019
1/9/2020
DP
4533
1/22/2020
1/30/2020
DP
4551
3/20/2020
5/7/2020
DP
4579
2/3/2020
2/11/2020
DP
4569
2/10/2020
2/17/2020
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TSB/Document ID: TSB 554
Replacement Service Bulletin Number:
MFR Communication Date: 2020-06-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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