NHTSA ID Number: 10176161
Manufacturer Communication Number: 511150
TSB/Document Date: 2020-06-04
Summary
As Per Lippert
Components, the bonding on certain 3300 series window vents may not be adequate.
TECHNICAL SERVICE BULLETIN
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
Technical Service Bulletin: 51-1150
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
May 6, 2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to an issue involving certain 2020 Rockwood, Flagstaff, Cedar Creek, Sunseeker, Forester,
Coachmen Apex, Spirit, Apex Nano, Palomino and Columbus recreational vehicles. Please see the information below
which describes the issue and provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
As Per Lippert Components, the bonding on certain 3300 series window vents may not be adequate.
OWNERS: WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free repair. The vehicle
Owner is responsible for making arrangements to have the work completed. Please state you have been notified by
Forest River of the issue and provide the TSB number (located at the top of this page) to the dealership. It is also helpful
to give the dealership a copy of this letter when you take your vehicle in for the repair.
You may visit www.forestriverinc.com to search for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair varies however, the inspection is .5 hours. The dealership may need to keep your vehicle or
schedule an appointment with you for a later date to fit into their regular service schedule.
DEALERS: WHAT SHOULD YOU DO?
Please Log into Dealer Central or Dealer Connect and search for the VINs supplied within the attachment of this letter or
by Technical Service Bulletin 51-1150. Complete remedy instructions and part numbers are available on the portal. Part
orders should be directed to Lippert Components Inc. By phone at (574) 537-8900 or [email protected]
All claims should be filed through Forest River Inc.
HELPFUL CONTACT INFORMATION:
CONTACT
Lippert Customer Service
Rockwood & Flagstaff Customer Service
Cedar Creek Customer Service
Sunseeker & Forester Customer Service
Coachmen Apex, Apex Nano Customer Service
Palomino Customer Service
Columbus Customer Service
Coachmen Spirit Customer Service
DEALER REPAIR CODES: Dealer Central
UNITED
CANADA
REPAIR
STATES
CODE
51-1150
51-1150
10-511150
51-1150
51-1150
10-511151
PHONE
(574) 537-8900
(574) 642-8943
(260) 593-4000
(574) 206-7600
(574) 358-0401
(269) 432-3246
(574) 821-1487
(574) 825-8205
DESCRIPTION
UNIT INSPECTION FOR WINDOWS
REPLACEMENT OF GLASS
ALLOWABLE
HOUR(S)
.5 PER UNIT
.3 PER WINDOW
OR
Page 1 of 2
TECHNICAL SERVICE BULLETIN
DEALER REPAIR CODES: Dealer Connect
UNITED
CANADA
REPAIR
STATES
CODE
51-1150
51-1150
SB-499-05-00-003403
51-1150
51-1150
SB-499-01-00-003404
DESCRIPTION
UNIT INSPECTION FOR WINDOWS
REPLACEMENT OF GLASS
ALLOWABLE
HOUR(S)
.5 PER UNIT
.3 PER WINDOW
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please send the service invoice to the following address:
Rockwood & Flagstaff
Attn: WARRANTY MANAGER
201 West Elm Street
Millersburg, IN 46543
Cedar Creek
Attn: WARRANTY MANAGER
501 Hawpatch Dr
Topeka, IN 46571
Sunseeker & Forester
Attn: WARRANTY MANAGER
55135 CR 1
Elkhart, IN 46514
Coachmen
Attn: WARRANTY MANAGER
423 N. Main St
Middlebury, IN 46540
Palomino
Attn: WARRANTY MANAGER
1047 E M-86
Colon, MI 49040
Columbus
Attn: WARRANTY MANAGER
105 14th Ave
Middlebury, IN 46540
Sincerely,
Cherie Schmucker
Forest River, Inc.
Office Manager
Office of Corporate Compliance
Page 2 of 2
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
Subject
Identification and inspection of a potential adhesive bond issue between the glass and aluminum frame for
the following 3000 series frameless windows manufactured between January 6 through January 23, 2020:
EPW
FV
FVD
FVSE
SEFV
SESV
SV
SVD
SVSE
VEPW
Note: See the Variants Codes section starting on page 5 for window and vent sizes and part numbers.
Safety
Read and understand all instructions before installing or operating this product. Adhere to all safety labels.
The "CAUTION" symbol above is a sign that a procedure has a safety risk involved and may cause
personal injury, product and/or property damage if not performed safely and within the parameters
set forth in this document.
Use appropriate personal protective equipment (PPE) for the procedure being performed.
Moving parts can pinch, crush or cut. Keep clear and use caution.
Resources Required
•
•
•
•
•
Cordless or electric drill or screw gun
Phillips screw bit
3/16" drill bit
Pop rivet gun
Ladder
Rev: 03.06.20
Page 1
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
Window Identification
Window Size
Window Size _____ X _____ = from inside trim ring RPO label or measure outside the whole/entire window
Width X Height of glass, edge-to-edge.
Egress Windows
A. Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be present.
B. Outside the unit the white backside of the EXIT sticker will be visible.
Insulated Windows
A. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4A)
sandwiched between two panes of glass can be seen.
B. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3A) is seen.
Egress and Insulated
A. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer
(Fig. 4A) sandwiched between two panes of glass will be visible in addition to the EXIT sticker
(Fig. 1) or red handle (Fig. 2).
B. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen
located above the white backside of the EXIT sticker (Fig. 1).
Fig. 1
Fig. 2
A
Fig. 3
Rev: 03.06.20
Super
Spacer
Page 2
Fig. 4
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
Inspection
Note: Windows must be inspected (viewed) from outside the unit.
1.
2.
Make sure the unit is on a level, flat surface then chock the wheels.
Inspect the frameless window for proper adhesive bond where the glass meets the hinge frame (Fig. 5A).
Note: Fixed glass does not need to be inspected.
Fig. 5
A
3.
Rev: 03.06.20
A
Using under 20 pounds of force, or the amount of force it would take to open a car door, test all 3000
series crank-out vent and egress windows by gently tugging on the glass at the frame by hand or with
a tool that will not scratch the glass.
Page 3
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
4.
If the glass does not separate from the hinge (Fig. 6A), it is a good bond. DO NOT REPLACE the vent. If
the glass is not adhering to the vent (Fig. 7A), the glass DOES NEED TO BE REPLACED.
Fig. 6
Fig. 7
GOOD - GLASS STAYS ON HINGE
BAD - GLASS SEPARATES AWAY FROM HINGE
A
A
Required Repair Form
https://support.lci1.com/ti-330-3000-series-window-mullion-vent-replacement
https://support.lci1.com/ti-331-3000-series-window-vent-sash-replacement
https://support.lci1.com/ti-334-3000-series-window-(with-scissor-latch)-vent-replacement
https://support.lci1.com/3000-series-window-assembly
Action Required
Submit all claims to RV OEM.
Inspection: 0.5 hour per unit
Replacement of glass: 0.3 hour per window
As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you
have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at [email protected]. Self-help tips,
technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app.
Rev: 03.06.20
Page 4
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
Variant Codes
In each chart, the vent varient code part numbers and descriptions will be indented under the window varient
code part number and description.
3000 EPW Window Variants
Part Number
V000344805
V000341932
Description
3000 EPW 27 X 30 X 17 G20 TP BK W/SCRN
ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
V000344806
3000 EPW 27 X 30 X 17 G20 TP INS BK W/SCRN
V000341933
V000341319
V000341932
V000341320
V000341933
V000341326
V000341932
V000341328
V000341933
V000341335
V000341932
V000341336
V000341933
V000341346
V000341932
V000341349
V000341933
V000368585
V000431278
V000368645
V000579614
V000341352
V000431278
V000341355
V000579614
ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
3000 EPW 27 X 35 X 17 G20 TP BK W/SCRN
ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
3000 EPW 27 X 35 X 17 G20 TP INS BK W/SCRN F300-44361
ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
3000 EPW 27 X 42 X 17 G20 TP BK W/SCRN F300-43137
ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
3000 EPW 27 X 42 X 17 G20 TP INS BK W/SCRN F300-43138
ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
3000 EPW 27 X 48 X 17 G20 TP BK W/SCRN F300-43141
ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
3000 EPW 27 X 48 X 17 G20 TP INS BK W/SCRN F300-43142
ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
3000 EPW 27 X 50 X 17 G20 TP BK W/SCRN F300-43143
ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
3000 EPW 27 X 50 X 17 G20 TP INS BK W/SCRN F300-43144
ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
3000 EPW 30 X 29 X 17 G20 TP BK W/SCRN
ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
3000 EPW 30 X 29 X 17 G20 TP INS BK W/SCRN
ASSY IG SASH 3000 EPW 30 G20 TP INS 3.125 RADII
3000 EPW 30 X 36 X 17 G20 TP BK W/SCRN F300-43145
ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
3000 EPW 30 X 36 X 17 G20 TP INS BK W/SCRN F300-43146
ASSY IG SASH 3000 EPW 30 G20 TP INS 3.125 RADII
Rev: 03.06.20
Page 5
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
3000 EPW Window Variants (Cont'd)
Part Number
V000341357
V000431278
Description
3000 EPW 30 X 40 X 17 G20 TP BK W/SCRN F300-43519
ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
V000341360
3000 EPW 30 X 40 X 17 G20 TP INS BK W/SCRN F300-43518
V000579614
V000341365
V000431278
V000341369
V000579614
V000342437
V000473548
ASSY IG SASH 3000 EPW 30 G20 TP INS 3.125 RADII
3000 EPW 30 X 42 X 17 G20 TP BK W/SCRN F300-43147
ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
3000 EPW 30 X 42 X 17 G20 TP INS BK W/SCRN F300-43148
ASSY IG SASH 3000 EPW 30 G20 TP INS 3.125 RADII
3000 EPW 36 X 48 X 17 G20 TP BK W/SCRN
ASSY SASH 3000 EPW 36 G20 TP 3.125 RADII
Rev: 03.06.20
Page 6
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
3000 FV Window Variants
Part Number
V000341374
V000579642
V000579643
V000547947
V000579644
V000341388
V000426848
V000341396
V000426849
V000341404
V000579653
V000341409
V000579652
V000498751
V000579655
V000341412
V000579656
V000375844
V000579657
V000473010
V000579659
V000341416
V000341984
V000342228
V000341984
V000341418
V000341985
Rev: 03.06.20
Description
3000 FV 14 X 22 G20 TP BK W/SCRN F300-43454
ASSY SASH 3000 FV 14 X 22 G20 TP 3.125 RADII
ASSY IG SASH 3000 FV 14 X 22 G20 TP INS 3.125 RADII
3000 FV 14 X 22 G20/OBS TP INS BK W/SCRN
ASSY IG SASH 3000 FV 14 X 22 G20/OBS TP INS 3.125 RADII
3000 FV 15 X 15 G20 TP BK W/SCRN F300-44201
ASSY SASH 3000 FV 15 X 15 G20 TP 3.125 RADII
3000 FV 15 X 15 G20 TP INS BK W/SCRN F300-44202
ASSY IG SASH 3000 FV 15 X 15 G20 TP INS 3.125 RADII
3000 FV 16 X 18 G20 TP BK W/SCRN F300-43149
ASSY SASH 3000 FV 16 X 18 G20 TP 3.125 RADII
3000 FV 16 X 18 G20 TP INS BK W/SCRN F300-43150
ASSY IG SASH 3000 FV 16 X 18 G20 TP INS 3.125 RADII
3000 FV 16 X 22 G20 TP BK W/SCRN
ASSY SASH 3000 FV 16 X 22 G20 TP 3.125 RADII
3000 FV 18 X 15 G20 TP BK W/SCRN F300-43935
ASSY SASH 3000 FV 18 X 15 G20 TP 3.125 RADII
3000 FV 18 X 15 G20 TP INS BK W/SCRN
ASSY IG SASH 3000 FV 18 X 15 G20 TP INS 3.125 RADII
3000 FV 18 X 16 G20 TP BK W/SCRN
ASSY SASH 3000 FV 18 X 16 G20 TP 3.125 RADII
3000 FV 18 X 18 G20 TP BK W/SCRN F300-43151
ASSY SASH 3000 FV 18 X 18 G20 TP 3.125 RADII
3000 FV 18 X 18 G20 TP BK W/SCRN KNOB F300-44330
ASSY SASH 3000 FV 18 X 18 G20 TP 3.125 RADII
3000 FV 18 X 18 G20 TP INS BK W/SCRN F300-43152
ASSY IG SASH 3000 FV 18 X 18 G20 TP INS 3.125 RADII
Page 7
CCD-0003781
3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 06, 2020
3000 FV Window Variants (Cont'd)
Part Number
V000341425
V000341986
Description
3000 FV 18 X 22 G20 TP BK W/SCRN F300-43153
ASSY SASH 3000 FV 18 X 22 G20 TP 3.125 RADII
V000341429
3000 FV 18 X 22 G20 TP INS BK W/SCRN F300-43154
V000341987
V000342230
V000579661
V000342231
V000579660
V000356795
V000579667
V000450601
V000579671
V000341459
V000576240
V000428137
V000579675
V000472459
V000576241
V000472461
V000576242
V000341466
V000579678
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TSB/Document ID: 511150
Replacement Service Bulletin Number:
MFR Communication Date: 2020-05-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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