authorization
validation code and the
2.
authorization code?

Validation Code: Used for two-way authentication when you initially sign
into your MyMazda app account. This code is sent to the your smartphone
device via SMS. You will enter your validation code in to the MyMazda app
after receiving it via SMS during the app registration process.
Authorization Code: Used to pair your MyMazda account to the vehicle.
This code is sent to the vehicle’s head-unit display. You will then enter the
authorization code in to the MyMazda app after confirming it on the
vehicle’s head-unit display during Connected Services enrollment.

What Connected
Services functions can
be accessed in Guest
Mode?

You can SIMULATE Connected Services functions in Guest Mode (not connected
to a vehicle) by simply selecting "Guest Mode" from the MyMazda app login
screen. Then, select "2020 CX-30" to see how Connected Services features like
Remote Start and Vehicle Status look on the MyMazda app.
Guest Mode also provides helpful features, including dealer search,
recommended maintenance schedule, manuals and guides, Roadside Assistance
and a variety of other Menu options.
Register for a MyMazda account and enroll in Connected Services to experience
the full suite of features.

Can multiple users be
registered under the
same email address?

No, additional users must use email addresses that are not currently used on
the MyMazda app and MyMazda Web.

What about loaner
vehicles? Will the
Connected Services
functions be activated?

Connected Services functions can easily be activated on any 20MY CX-30 via the
MyMazda app, even a loaner. If a customer utilizing the loaner activates their
phone, after returning the loaner, the dealer (or next customer) can override at
any time via MyMazda app.
Page 9 of 21

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

For security purposes, dealer processes will need to be in place to terminate
Connected Services from former driver when loaner vehicle is returned.

Can I register more than
one vehicle under the Yes, you can register up to five (5) vehicles
same Mazda Connected under the same account.
Services account?

How do I unsubscribe
from Connected
Services?

If you are subscribed to Connected Services,
you may unsubscribe at any time via the
MyMazda app, using the following
directions:
1. Go to “hamburger menu” (i.e., three
vertical lines icon) on the top right of the app
screen
2. Tap MyMazda
3. Tap My Vehicle
4. Tap on “more options menu” (i.e., three
vertical dots icon) on the top right of the app
screen
5. Tap on “Unsubscribe Connected Services”
6. Confirm pop-up warning message

How do I delete my
vehicle from the
MyMazda app?

When parting with a Mazda vehicle that used
Connected Services, but you are planning to
use another Mazda vehicle, delete the
vehicle registration information used by
Connected Services via the following steps:
1. Tap "My Vehicles" from the MENU
2. Tap “Edit Vehicle” from the Action Tab
3. Tap [DELETE VEHICLE]
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to delete
the vehicle
You will automatically be withdrawn from
Connected Services at the same time. As
your customer information will remain in the
Page 10 of 21

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

system, if you are planning on using a
Connected Services-capable Mazda vehicle
afterwards, you can continue using the
MyMazda app by registering the vehicle.

How do I delete my
account from the
MyMazda app?

You can delete your account from the
MyMazda app entirely using the following
directions:
1. Tap “PROFILE” from the MENU.
2. Tap “Edit Profile” from the Action Tab.
3. Tap [DELETE ACCOUNT].
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to delete
your account. By deleting your account, you
are withdrawn from Connected Services
automatically, and the vehicle registration
information connected to your account is
deleted.

Does deleting my
MyMazda app account Yes, deleting your MyMazda account ends your subscription to Connected
cancel my Connected
Services.
Services subscription?
For subsequent owners
of the vehicle, how do
we re-register the
vehicle to the new
owner and shut off data
from the first owner?

New owner can simply override the Connected Services functionality from the
first owner at any point via MyMazda app. New owner is alerted that they are
taking over from another owner. The first owner is notified that services are
terminated.

WI-FI General Information

FAQ
What is in-vehicle Wi-Fi?

Answer
In-vehicle Wi-Fi lets you use your vehicle as a Wi-Fi hotspot so you can
connect to the internet and stream media such as music, video and so on.

Do I need a wireless plan to Yes. You can take advantage of the free trial through Verizon that’s good for
access the internet with my 2GB or 6 months, whichever comes first. After the free trial period, you can
vehicle’s Wi-Fi hotspot?
sign up to Verizon’s wireless plan to continue services.
How do I set up the in-car
Wi-Fi hotspot?

The in-car Wi-Fi hotspot is a separate service provided by Verizon for Mazda
vehicles. Verizon will be the only service provider for CX-30 vehicles, with all
service agreements being made between Verizon and the customer. Using
Page 11 of 21

CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

your device, discover the vehicle's designated SSID and use the appropriate
password to set up. Or, you can check for instructions within MyMazda by
accessing QUICK LINKS and tapping "In-Car Wi-Fi."
Will devices automatically
connect to the hotspot
after setup?

Yes. Following setup, devices within range will automatically connect to the
hotspot as long as their Wi-Fi is enabled.

What is the download
speed?

As the Wi-Fi uses Verizon, your Mazda uses America’s largest and most
reliable 4G LTE network. Download speeds typically run between 5 and 12
Mbps, with peak download speeds reaching up to 50 Mbps.

What happens if I reach my If you reach the limits of the 2GB / 6-month free trial, simply continue
Wi-Fi data limit during my services by signing up for Verizon’s wireless plan. Verizon offers an unlimited
subscription?
plan for $20 per month.
How many devices can be
connected to the Wi-Fi
You can connect up to five (5) devices to the Wi-Fi hotspot at a time.
hotspot at any given time?
Am I able to check how
During the free trial, you can monitor how much of the 2GB / 6-month limit
much data I've used each
was used. If you enroll in Verizon’s $20-per-month unlimited plan, there will
month once I have a Wi- Fi
be no data limit.
subscription?
Where will I have Wi-Fi
coverage?

Within the United States, Connected Services uses Verizon’s network,
America’s largest and most reliable 4G LTE network. When driving in
Canada, roaming is available, with up to 512 MB per day available at 2G
speeds.

Can an owner use a
No, only Verizon. This platform is hard-coded to only function with Verizon
different Wi-Fi provider
services. Consideration is being offered for greater flexibility with future
than Verizon in the future? generation platforms.

WI-FI How-To

FAQ

Answer

How do I connect a device to my Using your device, discover the vehicle’s designated SSID and use the
vehicle’s Wi-Fi hotspot?
appropriate password.
First, access the Wi-Fi Settings menu:
1. Select Settings from the Mazda Connect MENU.
How do I turn the Wi-Fi hotspot
2. Select Connectivity.
on/off?
3. Select Wi-Fi Settings.
From here, you can turn the Wi-Fi off or on. You can also set a
Page 12 of 21
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

designated SSID and password, much like you would with a home
router.
How do I manage my Wi-Fi
hotspot password?

You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
2. Select Connectivity.
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.

What if I forget my Wi-Fi
password?

You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
2. Select Connectivity.
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.

WI-FI Trial Period

FAQ

Answer

How do you begin the Wi-Fi
trial?

Any applicable free Wi-Fi trials and monthly subscriptions are handled
directly with Verizon.

What happens if I reach my
data limit during the Wi-Fi
trial?

If you reach the limits of the free trial, simply continue services by signing
up for Verizon’s wireless plan. Verizon offers an unlimited plan for $20
per month.

What are the trial terms for
Wi-Fi hotspot?

The free trial is good for 2GB or 6 months, whichever comes first.

How can I check how much
You can log into Verizon’s account management website, , using your
data I've used during my trial? login information.

Interacting With The App

FAQ
Can I use multiple
devices for the same
account?

Answer
No, not simultaneously. For security purposes, the app will automatically log
other devices out when a new one logs in.

Do I need to be within
As long as both the MyMazda app and the vehicle are within range of cellular
a certain distance of
service, Connected Services should work.
my Mazda for

Page 13 of 21
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

Connected Services to
work?

Can I add multiple
Connected Services
drivers to the same
Connected Services
account?

Yes, the primary driver can invite up to three
(3) other Connected Services drivers through
MyMazda. The primary driver can also cancel
the invites at any time through MyMazda.
To add drivers:
1. Go to "My Vehicles"
2. Tap “Manage Drivers”
3. If a spot is available, tap “+ Invite Driver”
If you change your mind, you can tap “Cancel
Invitation” to retract your invitation to a
secondary driver.

Can I use the app on a
Yes, but some functions may not work properly, as tablets are not fully
tablet instead of a
supported.
smartphone?
Can I use the Remote
Control feature while No, none of the Remote Control functions will operate if the key is located inside
sitting in the connected the car, or if all of the doors are not closed.
vehicle with the key?
Can I schedule a
service appointment
using Connected
No, you can only schedule a service appointment through the MyMazda app (or
Services on the Mazda web), not through the in-vehicle Mazda Connect display.
Connect display in my
vehicle?

When are Vehicle
Status and Vehicle
Health Report data
updated?

Vehicle Status and Vehicle Health Report
data is updated after ignition off. As long as
the engine is running, information is not
updated, even if it is refreshed. Please note,
it may take several minutes for Vehicle Status
and Vehicle Health Report to be updated
after ignition off.
NOITE: Vehicle Maintenance due data is
pulled from the vehicles MAZDA CONNECT
system. The customer can change the
settings at: MAZDA CONNECT - Information Vehicle Status Monitor - Vehicle
Maintenance Settings.

Page 14 of 21
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
06/01/2020 8:41 AM tlawrenc

Service Alert No.: SA-007/20

Last Issued: 05/22/2020

You may login to Connected Services using any other smart device by
If I lose my phone, how downloading the MyMazda app and using your MyMazda login credentials. Even
can I restrict access to if you don’t have another smart device, access to Connected Services will be
Connected Services?
restricted to other users by the Identification Management system of the
MyMazda app (cannot login without password or biometric login).

Service Issues

FAQ

Answer