9310 00 99

20

9310 01 99

Time stated on
diagnostic protocol

De-energize high voltage system

Inspect high-voltage cable; high-voltage cable requires replacement
LABOR
Labor Op

Time Units

Description

9330 43 99

30

Inspect high-voltage cable

9303 19 99

450

Remove and install high-voltage battery

9330 55 99

30

Replace high-voltage cable

9310 00 99

20

9310 01 99

Time stated on
diagnostic protocol

De-energize high voltage system

PARTS
Quantity

Part Number

Description

1.00

4KE971025

Wir.harn. (High-voltage Cable)

18.00

N 91146901

Socket hd. Screw with polygon socket

4.00

N 91272101

Screw

3.00

80A886373

Grommet

U.S. Dealers:
G 12E1001LDSP
Up to 4

Canadian Dealers:

Coolant concentrate

G 12E1002LDSP

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 5 of 28

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:

Service Action – e-tron Service Package

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a vehicle
affected by this action.
Service Package
Description

Updates are now available to bring your vehicle up to the latest factory specifications.
Your authorized Audi dealer will perform the applicable service package items for you
free of charge. Depending on the updates that apply to your vehicle, this work could
take several hours to complete.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.


Please bring your portable vehicle charger to your repair appointment.



This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 6 of 28

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,

Subject:

Service Action – e-tron Service Package

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a
vehicle affected by this action.
Service Package
Description

What should you do?

Updates are now available to bring your vehicle up to the latest factory specifications.
Your authorized Audi dealer will perform the applicable service package items for you
free of charge. Depending on the updates that apply to your vehicle, this work could
take several hours to complete.
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.


Please bring your portable vehicle charger to your repair appointment.



This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your
dealer’s normal parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 7 of 28

Campaign Work Procedure

57H3 Service Action

Safety Precautions When Working On Or Near High-Voltage Components
Extreme danger due to high voltage.
Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document
NOTE


These repair instructions may differ from the labor operations and labor times listed in ELSA.



Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.



When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview
A service package has been prepared for Audi e-tron vehicles manufactured within a specific period. The service
campaign includes the following points:
Criteria

Condition

01

There is a delay before the doors are opened from the inside; the interior door handle sometimes has to
be operated twice.

02

The response of the front parking aid, e.g. near the curb, is too sensitive.

03

The charging cable does not store the customer’s last setting (the charging power is reset to 50% when
the vehicle is charged next).

04

The purpose is to prevent topping off coolant. Adding more fluid can cause coolant to be transported to
the high-voltage battery.

05

At temperatures around freezing, the Bowden cable for the exterior door handles may freeze. If this
happens, it is not possible to open the vehicle from the outside.

06

Moisture being absorbed by the material on the DC charging cover can cause jamming.

07

The two manual release mechanisms (yellow for charging connector and red for charging flap) may have
been intertwined.

09

The high-voltage wiring harness to the electric drive motor on the rear axle may chafe against the
subframe and/or power unit support.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 8 of 28

Required Tools
Criteria 01 and 02 – Update Door Electronics and Front Sensors

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X-

(or equivalent)

(or equivalent)

Criteria 03 – Update Universal Charging Cable

Diagnostic Adapter for
High-Voltage Charging
System

Diagnostic Tester

-VAS611009KIT-

(or equivalent)

-VAS6150X-

Criteria 05 – Replace Bowden Cable for Doors

Release Pliers
-VAS6427-

Removal Wedge
-T40233(or equivalent)

Scraper Set

Wedge Set

-VAS6845-

-T10383-

(or equivalent)

(or equivalent)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 9 of 28

Criteria 09 – Service High-voltage Cable (Only if high-voltage system is de-energized)

Warning Sign - High
Voltage

Warning Sign - "Do Not
Switch On"

-VAS6649-

-VAS6650A-

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X-

(or equivalent)

(or equivalent)

Padlock
-T40262/1(from Service
Disconnect Lock T40262-) or equivalent

NOTE
Additional tools will be needed for Criteria 09 vehicles that require replacement of the high-voltage cable. In these
cases, refer to the ELSA Repair Manual

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

57H3 Page 10 of 28

Repair Instruction
Section A - Check for Previous Repair


Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.


Confirm the Campaign/Action is open .
If the status is closed, no further work is required.



Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

Criteria

Work

01

Update door electronics

02

Update front sensors

03

Update universal charging cable

04