Technical
Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
REAR CONSOLE / CUP HOLDER WARMING

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.

Previous TSBs: Date(s) Issued:
09-013/17

04/13/17

APPLICABLE MODEL(S)/VINS
2016-2020 CX-9

DESCRIPTION
Some customers may complain that the rear console / cup holder area is warming.

Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

The warming is caused by heat radiating from the rear heater core, which is located under the console. The
warm air created by the heater core escapes through small gaps and carries heat along the inner walls of
rear console / cup holder, causing an increase in temperature.
Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
1. Verify the customer concern.
NOTE:




Before beginning this repair, inform the customer of 1) the cause of the symptom and 2) that this
repair cannot guarantee a perfect thermal isolation.
If the customer still experiences this concern after the repair, instruct them to turn on the rear A/C to
expel the heat from the console interior.

2. To reduce heat transfer, install the Seals (A and B) and the insulator onto the bottom of the rear console
according to the following instructions.
SPACER SET / INSULATOR INSTALLATION:

SPACER SET (TKY1-55-180)

INSULATOR (TK48-55-165)

SEAL A
100 mm x 270 mm
Qty. 3

Page 2 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

SEAL B
30 mm x 20 mm
Qty. 2
Qty. 1

1. Remove the rear console according to MGSS online (REAR CONSOLE REMOVAL/INSTALLATION).

Rear Console Removed

Rear Console Bottom, (1) White Insulator

Page 3 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

2. Thoroughly remove all the white insulator (1) from the bottom of the rear console.
NOTE: Make sure there are no leftover pieces of insulator. Use parts cleaner to remove any stuck insulator
remains.

(1) After Insulator Removal

3. Place the first 100 mm x 270 mm SEAL A (1) in the marked location (as shown below (left)), then adjust
the center of the seal according to the dotted line (as shown below (right)).

4. Place both 30 mm x 20 mm SEAL Bs (1) in the marked locations (2) as shown below. One seal on each
side of the rear console.

Page 4 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

5. Place the remaining two SEAL As over the first SEAL A placed there in Step 3. Place one seal on each
side, begin gluing from the left edge.

Adjust SEALs A to the border (red dotted line) on the left

SEALs A as seen from side (a-a)
(B) Place SEALs A centered into the corners

NOTE: Carefully place each seal to completely eliminate any existing gaps (as shown below). Fit the seals
into the irregular surfaces as well as possible.

Page 5 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

Step Between Side Cover
And Sponge Tape

Irregularities Of Console Bracket

6. Starting from side (A), place the new insulator (B) over SEAL A, like the original insulator.

7. Reinstall the rear console according to MGSS online (REAR CONSOLE REMOVAL/INSTALLATION).
8. Verify the repair.

Page 6 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc

Bulletin No.: 09-020/20

Last Issued: 05/01/2020

PARTS INFORMATION
Parts Number Description Qty.

Notes

TKY1-55-180

Spacer Set

1

Includes: Seal A (qty. 3) and Seal B (qty. 2)

TK48-55-165

Tape, Seal

1

Insulator (qty. 1)

WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty
repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

99

Damage Code

99

Part Number Main Cause
Quantity
Operation Number / Labor
Hours:

TKY1-55-180
1
XXRBYARX / 0.8 Hrs.

Page 7 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
05/07/2020 8:32 AM tlawrenc