David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

May 5, 2020

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14 – Supplement #1
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update

New! REASON FOR THIS SUPPLEMENT
•

Updated Technical Information with revised programming procedures.

PROGRAM TERMS
This program will be in effect through April 30, 2021.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Escape

2020

Louisville

January 9, 2019 through February 27, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the customer may experience limited powertrain acceleration and
speed along with a “Stop Safely Now” message and a check engine light displayed in the instrument
cluster. Diagnostic Trouble Codes (DTC’s) P0340 and P1A0C may be present in the Powertrain
Control Module (PCM). This is due to crankshaft and camshaft signal quality during start up, resulting
in incorrect synchronization and the inability of the engine to produce the requested torque.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
update the PCM using Ford Diagnostic and Repair System (FDRS). This service must be performed
on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 18, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters

 Copyright 2020 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14 – Supplement #1
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update
OASIS ACTIVATION
OASIS was activated on April 16, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on April 16,
2020. Owner names and addresses will be available week of June 1, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2020 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14– Supplement #1
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20B14 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2020 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B14– Supplement #1
Certain 2020 Model Year Escape Full Hybrid Electric Vehicle
Powertrain Control Module Update
LABOR ALLOWANCES
Description
Update Powertrain Control Module using FDRS.

Labor Operation

Labor Time

20B14B

0.4 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2020 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 20B14-S1

CERTAIN 2020 MODEL YEAR ESCAPE FULL HYBRID ELECTRIC VEHICLE —
POWERTRAIN CONTROL MODULE REPROGRAM
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
NOTE: It is critical to follow Step 1 prior to installing a battery charger or programming any modules.
Power Steering Control Module (PSCM) damage may occur if this step is not followed.
1. Disconnect C225B at the Power Steering Control Module (PSCM) prior to installing the battery charger.
To disconnect C225B pull back on the red locking tab, press down on the tang and then pull the
connector housing straight out. C225B will remain unplugged during the programming procedure.
See Figures 1 and 2.

C225B
Power Steering
Control Module
(PSCM)

2027B

FIGURE 1

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 20B14-S1

POWER STEERING
CONTROL MODULE

C225B

FRONT OF
VEHICLE

2027A

FIGURE 2
2. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
3. Log into Ford Diagnosis and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
STUD FOR
MISSING NUT
4. Click 'Read VIN from Vehicle' or manually enter the VIN.
FOR
NOTE: Available modules are shown on the LH side of the screen, and available procedures are STUD
listed
MISSING NUT
on the RH side of the screen. Modules that are communicating are highlighted in green.
5. Select Toolbox tab.
6. From the list on the LH side of the screen, select the PCM.

STUD FOR
MISSING NUT
PLACE COPY HERE

7. From the list on the RH side of the screen, select PCM - Powertrain Control Module (PCM) Software
PLACE COPY HERE
Update.
8. Click RUN. Follow all on-screen instructions carefully.
9. Disconnect the battery charger from the 12V battery.
10. Connect and lock the red tab of C225B to the PSCM. See Figures 1 and 2.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020

PLACE COPY HERE

ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 20B14-S1

11. From the list on the RH side of the screen, select Self-Test and click RUN.
12. Click the Run Selected Tests button in the lower right.
13. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
NOTE:

Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic
software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2020