ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2020 Subaru of America, Inc. All rights reserved.

SERVICE INFORMATION BULLETIN
APPLICABILITY:

All Subaru Models / Model Years

SUBJECT:

Vehicle Repair Program for Customers
Affected by the COVID-19 Quarantine

NUMBER: 01-183-20
DATE: 05/06/20

INTRODUCTION:
In response to the unprecedented impact of the COVID-19 pandemic and our ongoing commitment
to deliver on the Subaru Love Promise, Subaru of America, Inc. (SOA) will be providing enhanced
repair coverage for qualifying customers through September 30, 2020. Qualifying customers are
those Subaru owners who experience warrantable concerns but are unable to safely receive repairs or
diagnosis before warranty expiration due to issues related to COVID-19. SOA will notify affected
customers via email and/or 1st class mail, depending on state notification requirements.
The following conditions will apply:
•

The owner’s New Vehicle Limited Warranty expires or expired between February 1, 2020
and May 31, 2020.

•

The repair must be one that would have been covered by the 3 year / 36,000-mile New
Vehicle Limited Warranty.

•

Repairs must be completed on or before September 30, 2020.

•

Repairs must be completed before the vehicle reaches 40,000 miles.

This is a goodwill repair program, and NOT a warranty extension; therefore, it will NOT
appear when performing a Vehicle Inquiry. Retailers should always confirm vehicle owners meet
the conditions above before proceeding with any repairs.
IMPORTANT NOTES:
•

Covered repairs must be completed by September 30, 2020 and the corresponding PAR
(PA) claim must be submitted within Claims Submission time limits (outlined in section
13.4.2 of the Claims Policies and Procedures manual).

•

Contact the SOA Claims Team with any additional coverage questions.

Owners should make every effort to contact their retailer to determine if options exist for the vehicle
to be repaired or to document the individual situation. Doing so will help make the process of
obtaining the associated repairs easier when they are able (by September 30, 2020).
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 01-183-20; Date: 05/06/20

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Retailers should submit a PAR claim for work completed under these circumstances as follows:
•

Submit using the Policy Adjustment (PA) claim type.

•

Self-Authorization limits continue to apply. Authorizations should be requested when
required using regular procedures for repairs exceeding the established self-authorization
limits.

•

Notes on the claim should indicate COVID-19 coverage assistance by MILES and / or
TIME.

NOTE: There is an existing policy in place for repair claims when a concern could not be duplicated
during warranty coverage but is later identified as a defect within 90 days or 6,000 miles from the
prior complaint. Full details of this existing policy are outlined in section 8.4.32 of the Subaru
Claims Policy and Procedures Manual.
Any additional questions should be directed to the Subaru Claims Helpline at 1-866-782-2782.

Bulletin Number: 01-183-20; Date: 05/06/20

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