VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Emissions Recall 26N6 / Catalyst
This notice is 
for: 


Date:
Issue:

Repair:





Service Manager
Parts Manager
Service Consultant




Warranty Administrator
Technicians

May 18, 2020
Over time and mileage, the factory-installed catalyst may not perform as required. If the
effectiveness of the catalyst is reduced, this may result in increased tailpipe emissions and the
vehicle could fail an emissions (IM) inspection.
•

REPAIR AVAILABLE – May 19, 2020 – Replace catalyst and update ECM software.

•

See ELSA/ServiceNet for complete repair & claiming instructions

•

Check both the daily Campaign Open Inventory report and OMD for affected vehicles in
inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

•

Parts
Department:

Dealer Principal
General Manager
Sales Managers

Parts Control Type: Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On Command (POC)
for your Upper Order Limit quantity.
Initial Allocation: YES
Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was
received, please reference the Repair Projection Tool in the campaign circular to view your
potential VIN population.

Affected
Vehicles

Country

Beginning
Model Year

Ending Model
Year

Vehicle

USA
CAN

2018
2018

2018
2018

ATLAS
ATLAS

Vehicle
Count
32,700
5,337

*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa
on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry &
verification source.
Notes:

•

Schedule owner repairs immediately

•

Owner mailing – beginning June 2020

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under
the mobility program. Please refer to section 3.30 in the Volkswagen Warranty Policy and Procedures Manual for
loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service
Loaner Program to determine loaner eligibility.
Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal.

-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection

26N6_DLR_LAUNCH