Tire Chunking on New Vehicles

4241265
4251003

Some tire weathering and superficial cracking is
normal. Tires should not be replaced under the New
Vehicle Limited Warranty for this condition.

Tire Rotation and Care
Please advise customers of the importance of regular
tire rotations, and maintaining suggested air pressure.
Vehicle Owners Manuals contain tire rotation
requirements. Placards located in the door jamb, glove
box or under the trunk lids of GM vehicles state the
recommended tire pressures for the vehicle.

The condition shown in the above may be seen on new
vehicles at the time of delivery to the dealer. The
condition, known as “tire chunking” is not transportation
damage, but damage from Dynamic Vehicle Testing
(DVT) at the assembly plant.
This type of damage is to be treated as a warranty
repair, using the applicable tire labor operation listed
below and following the Tire Pre-Repair Authorization
process. As this condition is normally discovered at the
time Pre-Delivery Inspection, the proration table does
not apply.

Bulletin No.: 00-03-10-003Z

May, 2020

Processing Tire Warranties through
Global Warranty Management (GWM)
Once a customer agrees to tire replacement and their
responsible portion under the GM Tire Warranty
Program, follow these steps to complete the
transaction:

Step One: Complete a Pre-Repair
Authorization (PRA)

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Full instruction on how to submit a Pre-Repair
Authorization can be found in the GWM User Manual
located on the Service Policy and Procedure Manual
site. This site can be accessed via the Dealership
Policies, Procedures and Guides Quick Link located
in the Service section of GlobalConnect.

Step Two: Print the Tire Replacement
Document, Attach to the Job Card and Retain
with the Vehicle History File

A tire replacement Pre-Repair Authorization must first
be generated in GWM for all tire warranty transactions.
To generate a Pre-Repair Authorization, go to the Main/
home page in GWM and select Search/Create a
Pre-Repair Authorization Document.

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The Tire Replacement Document is generated in GWM
at the time the PRA is completed.

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May, 2020

Step Three: Returning Replaced Tires (if
requested)

Bulletin No.: 00-03-10-003Z

Step Four: Monitor Status of PRA

Based on the information entered in GWM during the
Pre-Repair Authorization, GWM may produce a
shipping label on the second half of the above form. If a
shipping label is produced, you will be required to
return the replaced tire(s) to the tire manufacturer.
Tires not requested to be returned are to be retained
per normal GM parts retention requirements per the
Service Policy and Procedure Manual.
Verify that the technician has noted on the job card the
reason for tire replacement. Cause comments must
indicate which tire(s) are defective, and identify the
specific location of the defect if applicable.
Use a tire crayon to mark the location of the defect.

Once the Tire Pre-Repair Authorization (PRA) is
successfully submitted, the return document and
shipping label are printed and the tire(s) shipped, the
Status field shown on the PRA will move from “New” to
“Accept” status the next business day.
If GWM does not require a tire return, the PRA will
move from “New” to “Accept” the same business day
the PRA is submitted.
Once a PRA is in “Accept” status, the service agent can
submit the related transaction for payment. All normal
transaction details are required. There is no way to
submit a transaction directly from a PRA, or to transfer
PRA information to a transaction. All job card
information must be re-entered.

Step Five: Submit the Transaction

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Fold the GWM Tire Replacement Document at the
“Fold Here” line and attach the document to the tire
being returned using clear packing tape, with the
shipping label shown above facing outwards.
A printed copy of the completed GWM Tire
Replacement Document (with the unique Tire ID
Number shown at the top) AND a copy of the Service
Agent job card showing technician comments must be
placed in an envelope and securely taped to EACH tire.
Important: When tires replaced under warranty are
shipped back to the tire manufacturer, you must use the
UPS shipping label(s) generated by Global Warranty
Management (example shown in the image above).
You are required to use one (1) UPS shipping label per
tire. You are NOT allowed to ship multiple tires with a
single UPS shipping label, even if the UPS Agent says
it is OK to do so. If you ship multiple tires with a single
UPS label, the Tire Pre-Repair Authorization (PRA) will
remain in “New” status and will NOT move to “Accept”
status. Consequently, if a transaction is submitted while
the Tire PRA is in “New” status, the transaction will
reject for Error 7 (Tire Warranty Pre-Authorization Not
Found).

Important: The Tire Pre-Repair Authorization (PRA)
must be in “Accept ” status before the service agent
submits the warranty transaction. Failure to do so will
result in the transaction being rejected for Error 007
(Tire Warranty Pre-Authorization Not Found.)
Transaction Field Details:
• Job Card Number and Date – When submitting
the transaction for payment, make sure these
exactly match the job card number and date used
in the Tire PRA. These fields must match the
Accepted PRA for GWM to process the
transaction for payment.
• Labor Operation – Labor operations applicable to
the New Vehicle Tire Warranty Program are
included at the end of this bulletin. As with the job
card number and date, the labor operation must
match the one used in the Tire PRA.
• Part(s) – Tires are to be submitted in the Parts
Field for the FULL cost plus applicable warranty
mark-up. Do not submit the prorated amount.
• Labor – Submit the published labor time for mount
and balance of the replacement tire(s).
• Net / Admin Allowance - $25 may be claimed for
submitting the Tire Pre-Repair Authorization
(PRA) into the Global Warranty Management
(GWM) system and to return the tire(s) to the tire
manufacturer.
• Customer/Service Agent Participation – Submit
in this field the customer’s portion of the tire
expense (cost plus mark-up) using the proration
chart. This amount will then be deducted from the
payment total.

Bulletin No.: 00-03-10-003Z

May, 2020

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Customer Reimbursements
To adhere to the requirements in the Federal TREAD
Act, it is important to follow the guidelines in this bulletin
for all tire replacements. This includes when tires are
replaced by the customer and the Service Agent
subsequently reimburses the customer and submits the
expense under the GM Tire Warranty Program.
Important: Service Agents MUST submit the
reimbursement using the tire replacement labor
operation applicable to the tire brand (listed later in this
bulletin). DO NOT use any other labor operation,
including labor operations associated with customer
goodwill (ie: reimbursement of incidental expenses,
spontaneous goodwill). Doing so interferes with GM’s
ability to properly report tire replacements as required
by the Federal TREAD Act.
In reimbursement situations, the proration chart
applies to:
• The customer paid amount towards the tire(s).
• The mileage listed on the customer’s receipt. If
there is no mileage on the customer’s receipt,
inspect the vehicle and use the current mileage.

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1. If the Tire is Available to be Returned to the Tire
Manufacturer:
– Follow the first four steps listed above for
processing the tire warranty (Submit the PRA,
print the GWM Tire Replacement Document,
return replaced tire(s) if requested, and monitor
the PRA status).
– Submit the transaction using the applicable job
card number, date and labor operation (which
must match those used in the PRA in “Accept”
status). The amount reimbursed to the customer
should be submitted in Net / Reimbursement.
2. If the Tire is Not Available to be Returned to the
Tire Manufacturer:
– Follow steps one and two listed above to submit
the PRA.
• Select “Customer Enthusiasm” from the
Removal Reason dropdown.
• Use the TPC Number, Tire Size and DOT Code
from one of the remaining tires on the vehicle.
• Answer the question: Was there visible
cracking, blistering, tread separation or other
structural condition that was not caused by a
road hazard on the tire? If unknown,
select “NO.”
• Answer the question: Did the tire issue cause
damage to any other parts of the vehicle? If
unknown, select “NO.”
– If GWM requests return of the tire and generates
a UPS shipping label, you must contact the
Dealer Business Center for assistance.
– After the Tire PRA moves from New to Accept
status, the warranty transaction can be
submitted. Submit the transaction using the
applicable job card number, date and labor
operation (which must match those used in the
PRA in “Accept” status). The amount reimbursed
to the customer should be submitted in Net /
Reimbursement.
All other documentation requirements per the Service
Policies and Procedures apply.

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May, 2020

Bulletin No.: 00-03-10-003Z

Warranty Labor Codes and Times
LABOR OPERATION DESCRIPTION

Tire Warranty Labor Operation
Number

Goodyear/Dunlop Tire Replacement

8060440

Continental/General Tire Replacement

8060460

Michelin / BF Goodrich Tire Replacement

8060480

Bridgestone/Firestone Tire Replacement

8060540

Kumho Tire Replacement

8060580

Hankook Tire Replacement

8060600

Pirelli Tire Replacement

8060620

Maxxis Tire Replacement

8060640

JK Tyre/American Cargo Tire Replacement

8060650

Yokohama Tire Replacement

8060660

Labor Time

Use Published Labor
Operation Time

Global Warranty Management (GWM)
Sample Transaction Information
Net Item /
Admin
Allowance

Repair
Performed

Transaction
Type

Labor
Operation

Parts

Base Labor Time

Tire, Pirelli —
Replace

ZREG

8060620

All Detailed Parts

Published Allowance per
Labor Time Guide

Transportation Transactions
For any tire replaced because of transportation
damage, use labor code 0500110 and submit as a
transportation transaction (ZTPT Transaction Type).
Transportation transactions do not require the
Pre-Repair Authorization (PRA) process prior to
submission. DO NOT use the tire replace labor codes
listed in this bulletin for any tire replaced due to
transportation damage or incorrect parts. Use
8060420 for tire replacement where the incorrect tire
size or mismatched brands were replaced as a result of
a factory misbuild.

Tire Replacement Process
Tires should be purchased using the following process:
• GM Service Agent identifies the exact brand, size,
load rating, speed rating and TPC spec number of
the OE tire(s) being replaced.
• GM Service Agent identifies the tire
manufacturer's part number and the GM part
number associated with the tire. If assistance is
needed, please contact the GM Tire Program at
1-877-728-4737 or email
[email protected].
• GM Service Agent orders the tires through the
authorized local tire distributor (exceptions listed
below). A list of authorized distributors can be
found by going towww.gmtirecentral.com and
selecting “supplier locator.”

•
•
•

$25

Inform the tire distributor that the tire(s) must be
billed through the National account (GM Tire
Program).
The tire distributor delivers the tire(s) or the
Service Agent arranges pick-up of the tire(s).
GM Service Agent does not pay the tire distributor.
GM bills the Service Agent on the Parts
Department Open Account.

Kumho, JK Tyre and Maxxis Tire Availability
The following tires are not available through GM Tire
Program distribution centers:
• America Cargo tires manufactured by JK Tyre
(Chevrolet City Express cargo van) - Contact
American Tire Distributors (ATD) at
1-800-632-1897.
• Kumho tires (Chevrolet Spark) - Contact your
local Tire Distributor or go to www.kumhosua.com
and click on the dealer locator.
• Maxxis tires – Go to www.maxxis.com and click
on the dealer locator to locate the nearest tire
supplier.

Other Assistance
GM Tire Program: 1-877-728-4737 or
www.gmtirecentral.com
UPS Pick-Up Service Assistance: 1-800-PICK-UPS
(1-800-742-5877)
Dealer Business Center: 1-888-414-6322 (prompt 3)

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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