NUMBER:

23-013-20

GROUP:

23 - Body

DATE:

March 6, 2020

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FDA US LLC.

This bulletin supersedes Service Bulletin 23-033-19 REV. A, dated December 5, 2019, which
should be removed from your files. No asterisks have been used to highlight revisions,
removal of note in parts section.
This Service Bulletin is also being released as Rapid Response Transmittal (RRT) 19-099,
December 04, 2019. All applicable Sold and Unsold RRT VINs will be loaded based on
Customer Contact Center reaching out to the impacted VINs. To verify this RRT service
action is applicable to the vehicle, use VIP or perform a VIN search in DealerCONNECT/
Service Library. All repairs are reimbursable within the provisions of warranty.
SUBJECT:
Hood Bezel is Warped and Hood Paint is Damaged or Chipped
OVERVIEW:
This bulletin involves replacing the hood bezel, inspecting the hood for paint damage and if
required, refinishing the entire hood.
MODELS:
2018

(LA)

Dodge Challenger (Demon)

NOTE: This bulletin applies to vehicles within the following markets/countries: North
America.
SYMPTOM/CONDITION:
The customer may describe the following:
• The hood bezel is warping and in some cases, chipping the paint on the sides and corners of
the hood bezel opening.
NOTE: If a Demon customer (U.S. Only) visits the dealership prior to being contacted or
receiving the RRT letter from SRT, please have the customer call SRT Premium Care
at 1-855-778-8326 to arrange an appointment. Ask the customer to reference
‘Replacing their Demon Hood Bezel’ when calling.
NOTE:
• All (U.S. Only) customers will be contacted by a Customer Care Advisor regarding this
Service Bulletin.
• If the customer (U.S. Only) chooses to have their vehicle repaired by a third party
preferred paint facility with reimbursement, an inspection with photos of the damaged
paint are to be performed by the dealership. These customers must also receive a
new hood bezel from the dealership for installation at a third party facility.
Perform the Diagnostic Procedure. Proceed to Step 1 of the Diagnostic Procedure.

23-013-20

-2-

NOTE: All (Canadian Only) customer vehicles must be inspected. Hood bezels will only be
released through the Tech Hotline Center 1-800-361-2702 (English) or 1-800-361-1702
(French).
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the Diagnostic Procedure. This
RRT only applies to vehicles on the RRT VIN list.
1. Inspect the hood bezel for a warped condition (Fig. 1) and the hood for chipped or damaged
paint (Fig. 2) around the hood bezel opening.

Fig. 1
Example Of A Warped Hood Bezel (Bezel May Be Warped In More Than One Location)

Fig. 2
Example Of Damaged Hood Paint
1 - Chipped Hood Paint (Requires Photos Of Damaged Paint)

2. Is the customer choosing to have the repairs performed at a third party paint facility?
• YES>>> The hood bezel is warped and the hood paint is chipped or damaged.
Photos of paint damage are required. Give the customer a new hood bezel. This bulletin
has been completed, use LOP (23-70-21-92) to close the active RRT.
• NO>>> Proceed to Step 3 of the Diagnostic Procedure.
3. Is the hood bezel warped and the hood paint chipped or damaged?
• YES>>> Refinish the hood and replace the hood bezel. Photos of paint damage are
required. Proceed to Step 2 of the Repair Procedure.
• NO>>> Replace the hood bezel. Proceed to Step 1 of the Repair Procedure.

-3-

23-013-20

PARTS REQUIRED:
Qty.
1

Part No.
68453283AB

Description
Mopar Demon Hood Bezel Complete Service Kit

NOTE:
• Every vehicle will get a new hood bezel even if the customer chooses to have the
repairs done at a third party facility. All vehicles must be inspected and the hood bezel
released through Mopar with VIN.
• If requested, old hood bezels can be given to the customer. If the customer does not
desire to keep the old bezel, it must be rendered non-usable upon removal.
REPAIR PROCEDURE:
NOTE: The links below are intended to be used for reference only. Course credit will only be
awarded to courses completed in the Performance Institute Learning Center.
1. Replace the hood bezel, discarding the old bezel. Refer to the detailed service procedure
available in:
https://www.fcamastertech.com/content/eLearning/MT1908-Master-Tech/index.html .
This bulletin has been completed, use LOP (23-09-57-90) to close the active RRT.
2. Remove and discard the hood bezel. Refer to the detailed service procedure available in:
https://www.fcamastertech.com/content/eLearning/MT1908-Master-Tech/index.html .
3. Refinish the hood per the Axalta refinish process.
4. Feather sand the surface area with P500 sandpaper.
5. Which type of basecoat will be used?
• Solvent Basecoat >>> Proceed to Step 1 of the Solvent Basecoat Procedure.
• Waterborne Basecoat >>> Proceed to Step 1 of the Waterborne Basecoat Procedure.
Solvent Basecoat Procedure:
1. Refer to the Axalta refinish paint supplier recommended process for cleaning the surface area
and Refinish Formula tables below.
2. Install the new hood bezel. Refer to the detailed service procedure available in:
https://www.fcamastertech.com/content/eLearning/MT1908-Master-Tech/index.html .
Waterborne Basecoat Procedure:
1. Refer to the Axalta refinish paint supplier recommended process for cleaning the surface area
and Refinish Formula tables below.
2. Install the new hood bezel. Refer to the detailed service procedure available in:
https://www.fcamastertech.com/content/eLearning/MT1908-Master-Tech/index.html .

23-013-20

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Axalta Refinish Formula Tables:
(Sales Code MEH) - All Three
Panels: The formulation below
will create 1 quart of Black
(RXF) Base
MB501 - White

17.2 gm

Amount:
(Sales Code MYW) Hood Repair: Use the
following formulation
below for (DX8)
FP2002 - Straight Black 509.4 gm

MB553 - Trans. Azure Blue

28.3 gm

3320 - Hardener

593.2 gm

MB527 - Trans. Black

537.8 gm

3056 - Reducer

871.4 gm

MB505 - Ochre

554.4 gm

Create the above (RXF) then
use it below for spraying:
RFX - Black
3320 - Hardener
3056 - Reducer

Amount:

Amount:

554.4 gm
644.6 gm
878.8 gm

To make Matte Clear
Coat mix (RXF and DX8):
8035 - Clear
8092 - Matte
3320 - Hardener

Amount:
121.9 gm
788.9 gm
1048.1 gm

NOTE: If there are any questions regarding the above refinish formulas, consult your Axalta
representative for further details.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
23-70-21-90

23-70-21-91

Description

Skill Category

Amount

6 - Electrical and
Inspect Paint and Replace Bezel
Only (Photos Showing Old Bezel Body Systems
As Non-Usable Are Needed For
This Repair)
(1 - Semi-Skilled)

0.3 Hrs.

6 - Electrical and
Body Systems

3.7 Hrs.

Bezel and Hood Refinish - Inspect
With Photos Of Paint Damage
And Old Bezel As Non-Usable
(Dealership Will Be Refinishing
The Hood)
(1 - Semi-Skilled)

NOTE: Photos of damaged paint are required for paint repair.

-5-

23-013-20

OPTIONAL LOP - DEALER INSPECT/THIRD PARTY REPAIR:
Labor Operation
No:
23-70-21-92

Description

Skill Category

Amount

Bezel And Dealer Paint Inspection
With Photos Of Paint Damage New Bezel Given To Customer
(Third Party Will Be Refinishing
The Hood And Installing New
Hood Bezel)
(1 - Semi-Skilled)

6 - Electrical and
Body Systems

0.2 Hrs.

NOTE: Dealer inspection with photos of damaged paint are required if the refinishing will be
done by a third party.
FAILURE CODE:
ZZ

Service Action