Revision 7 March 2020
Dealer Service Instructions for:

Customer Satisfaction Notification V41
Steering Damper
NOTE: NEW information in steps 6, 7 and 8

Remedy Available
2018 - 2019

(JL) Jeep Wrangler vehicles

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The front suspension steering damper on about 192,000 of the above vehicles may
not effectively damp oscillation of the steering system, resulting in a sustained
shake or shimmy in the steering wheel. This can be more noticeable when driving
at speeds exceeding 55 Miles Per Hour (MPH) 88 Kilometers Per hour (KPH) after
contacting a bumpy road surface and in temperatures below 40° Fahrenheit (5°
Celsius).

Repair
Replace the front suspension steering damper on all of the above involved vehicles.
 Copyright 2019, FCA US LLC, All Rights Reserved (kka)

Customer Satisfaction Notification V41 – Steering Damper

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Parts Information
Parts will be manually allocated to dealers based on VIN assignment. This
process will continue to during the next several months.
Part Number

Description

CCUKV411AA

Left Hand Drive (LHD) Part Package

Each package contains the following components:
Quantity
1

Description
Steering Damper, Left Hand Drive

Part Number

Description

CCUKV412AA

Right Hand Drive (RHD) Part Package

Each package contains the following components:
Quantity
1

Description
Steering Damper, Right Hand Drive

Part Number

Description

CCUKV413AA

Fastener Part Package (LHD and RHD)

Each package contains the following components:
Quantity
1
1
1
1

Description
Bolt, Axle Mount Steering Damper
Nut and Washer, Axle Mount Steering Damper
Bolt, Bracket Steering Damper
Nut, Bracket Steering Damper

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Customer Satisfaction Notification V41 – Steering Damper

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Service Procedure
1. Place the front wheels in a straight ahead position.
2. Raise and support the vehicle.
3. Remove the steering damper nut and bolt from the tie rod bracket (Figure 1).

STEERING DAMPER

NUT AND BOLT

BOLT AND FLAG NUT

AXLE BRACKET
TIE ROD BRACKET

Figure 1 – Steering Damper

4. Remove the steering damper bolt and flag nut from the axle bracket.
NOTE: The damper flag nuts and bolts must be replaced.
5. Remove the steering damper from the vehicle and discard.

Customer Satisfaction Notification V41 – Steering Damper

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Service Procedure [Continued]
6. Before installing the NEW steering damper, hold the steering damper rod in a
vertically up position as show in the illustration below (Side Intake Base Cup in
a downward Position) (Figure 2).

DAMPER
ROD

MOUNTING
BUSHINGS
SIDE
INTAKE
BASE CUP

Figure 2 – Steering Damper

Figure 3 – Damper Orientation

7. With Damper Rod orientation in the up position, insert a long bolt or a suitable
tool through both mounting bushings (Figure 3).

8. While holding the damper lower
mounting bushing, perform 5
continuous
compressions
and
extension stroke cycles by hand, each
cycle consists of a full compression
and a full extension stroke, without
stops and as fast as possible
(Figure 4).

Figure 4 – Damper Priming

Customer Satisfaction Notification V41 – Steering Damper

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Service Procedure [Continued]
9. Align the NEW steering damper to the mounting bolt holes on the axle bracket
and the tie rod bracket.
NOTE: Location of side Intake Bulge on the base cup must be positioned in
the downward position and the arrow on the damper label must point to
the front of the vehicle (Figure 5).

INTAKE BULGE

Figure 5 – Intake Bulge Location

10. Install the NEW steering damper bolt through the axle bracket and start it a few
threads into the NEW flag nut (Figure 1).
11. Install the NEW steering damper bolt through the tie rod bracket and start it a
few threads into the NEW nut (Figure 1).
NOTE: Steering Damper Bolt has a square guide that must align with the
tie rod bracket square hole and be fully seated (Figure 6).

Customer Satisfaction Notification V41 – Steering Damper

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Service Procedure [Continued]

STEERING DAMPER BOLT

SQUARE HOLE

Figure 6 – Tie Rod Bracket

12. Tighten the NEW steering damper bolt on the axle bracket to 80 N·m (59 ft.
lbs.) (Figure 1).
13. Tighten the NEW steering damper nut on the tie rod bracket to 80 N·m
(59 ft. lbs.) (Figure 1).
14. After the steering damper is installed in the correct orientation (base cup bulge
at 6 o’clock location) lower the vehicle on the ground (Figure 5).
15. Return the vehicle to the customer.

Customer Satisfaction Notification V41 – Steering Damper

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:

Replace Steering Damper

Labor Operation
Number

Time
Allowance

02-V4-11-82

0.3 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification V41 – Steering Damper

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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Steering Damper

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

V41

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2018 - 2019
Model Year Jeep® Wrangler] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The front suspension steering damper on your vehicle may not effectively damp oscillation of
the steering system, resulting in a sustained shake or shimmy in the steering wheel. This can be
more noticeable when driving at speeds exceeding 55 Miles Per Hour (MPH) 88 Kilometers
Per hour (KPH) after contacting a bumpy road surface and in temperatures below 40°
Fahrenheit (5° Celsius).

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the steering damper. The estimated repair time is half an hour. In addition, your
dealer will require your vehicle for proper check-in, preparation, and check-out during your
visit, which requires more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V41.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.