March 2020
Dealer Service Instructions for:

Customer Satisfaction Notification VF1
Seat Heater Switch
Remedy Available
2019

(DF) Ram 3500 10K LB. Cab Chassis

2019

(DD) Ram 3500 Cab Chassis

2019

(DP) Ram 4500/5500 Cab Chassis

NOTE: This campaign applies only to the above vehicles equipped with SLT Trim,
Heated Seats (sales code AGF) and 5” radio (sales codes UAA or UCA).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The touch screen seat heater switches on about 40 of the above vehicles may be
missing.

 Copyright 2020, FCA US LLC, All Rights Reserved (DJT)

Customer Satisfaction Notification VF1 – Seat Heater Switch

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Repair
Replace the 5” radio with an 8.4” radio and associated trim, then update the BCM
configuration.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that radio replacement is required and
the vehicle must be held overnight.

Parts Information
Part Number

Quantity

Description

68428584AC

1

Radio

68354583AA

1

Bracket, Instrument Panel Upper

5YU433XLAF

1

Bezel

68370125AB

1

Center Stack Trim (with sales code NEN
– Diesel Exhaust Brake

68340284AD

1

Center Stack Trim (without sales code
NEN)

Parts Return
No parts return required for this campaign.

Customer Satisfaction Notification VF1 – Seat Heater Switch

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Special Tools
The following special tools are required to perform this repair:
 NPN

wiTECH micro pod II

 NPN

Laptop Computer

 NPN

wiTECH Software

Service Procedure
A. Remove Trim and Radio
NOTE: To enhance customer satisfaction, remember to reset the clock when
you have completed the service procedure.
NOTE: If the vehicle is equipped with an auxiliary battery, when
disconnecting and isolating the negative battery cable for the 12-volt system,
both batteries will need to be disconnected to power down the vehicle.

1. Disconnect the Intelligent

Battery Sensor (IBS) wire
harness
connector
(Figure 1).

IBS WIRE HARNESS CONNECTOR

Figure 1 – IBS Wire Harness Connector

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Service Procedure [Continued]
NOTE: Failure to disconnect the IBS wire harness can lead to damage of the
IBS wire harness connector.
2. 2. Loosen and remove
the ground terminal nut
from the IBS ground
terminal stud. Remove
the negative battery
cable from the IBS stud
and isolate it (Figure 2).

IBS GROUND TERMINAL STUD

Figure 2 – IBS Ground Terminal Stud

3. If the vehicle is equipped
with an auxiliary battery,
loosen and remove the
ground clamp from the
battery and isolate it
(Figure 3).

AUXILIARY BATTERY GROUND CLAMP

Figure 3 – Auxiliary Battery Ground Clamp

Customer Satisfaction Notification VF1 – Seat Heater Switch

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Service Procedure [Continued]
CAUTION: DO NOT pry against the face of the radio, or passenger
side/ignition switch bezel applique surfaces. Only pry on the OUTER
perimeter of the bezel.
WARNING: On vehicles equipped with airbags, disable the airbag system
before attempting any steering wheel, steering column, seat belt tensioner, or
instrument panel component diagnosis or service. Disconnect and isolate the
battery negative (ground) cable, then wait two minutes for the airbag system
capacitor to discharge before performing further diagnosis or service. This is
the only sure way to disable the airbag system. Failure to take the proper
precautions could result in accidental airbag deployment and personal or fatal
injury.

4. Remove the upper center bezel tray liner
(Figure 4).
5. Remove the two screws from the upper tray.
Save the screws.

Figure 4 – Upper Tray Liner

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Service Procedure [Continued]
6. Grabbing the edges of the
bezel firmly, disengage
the retainer clips that
secure the instrument
panel center bezel to the
instrument
panel
(Figure 5).

Figure 5 – Instrument Panel Center Bezel

NOTE: Mark the wire harness connectors when disconnecting to avoid cross
connecting harness.

7. Disconnect the wiring harness connectors from the switches, radio and power
outlet on the instrument panel center bezel.
8. Remove two screws from
the lower switch bank.
Save the screws (Figure
6).
9. Release the four latches
and remove the switch
bank. Set this switch bank
aside for reuse later.
Lower Switch Bank Screws

Figure 6 – Lower Switch Bank Screws

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Service Procedure [Continued]
10. Use a small hook tool to
release the two tabs and
remove the power outlet
(Figure 7).

Outlet Tab

Figure 7 – Release Outlet Tabs

11. Release the two tabs and
remove the power outlet
bezel (Figure 8).

Bezel Tab

Figure 8 – Release Bezel Tabs

12. Remove two screws for
the radio bracket. Save
the screws (Figure 9).

Radio Bracket Screws

Figure 9 – Radio Bracket Screws

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Service Procedure [Continued]
13. Remove the radio bracket.
14. Remove the radio to instrument panel center bezel screws. Save the screws.
15. Remove the 10 screws
attaching the center stack
trim from the instrument
panel
center
bezel
(Figure 10).

Center Stack
Trim Screws

Figure 10 – Center Stack Trim Screws

B. Install Trim and Radio
16. Install the 10 screws attaching the center stack trim to the instrument panel
center bezel (Figure 10).
18. Install the radio with the radio to instrument panel center bezel screws.
17. Install the new radio bracket.
18. Install two screws for the radio bracket (Figure 9).
19. Install the power outlet bezel.
20. Install the power outlet.
21. Install the switch bank to the instrument panel center bezel by pressing it into
place until the four latches are seated.
22. Install two screws to the lower switch bank (Figure 6).

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Service Procedure [Continued]
23. Connect the wire harness connectors to the switches, radio and power outlet on
the instrument panel center bezel.
24. Grabbing the edges of the bezel firmly, engage the retainer clips that secure the
instrument panel center bezel to the instrument panel (Figure 5).
25. Install the two fasteners to the upper tray.
26. Install the upper center bezel tray liner (Figure 4).
27. Connect the auxiliary battery ground clamp to the battery, if equipped. Tighten
the clamp nut to 7 N·m (62 in. lbs.) (Figure 3).
28. Connect the negative battery cable to the IBS. Tighten the nut to 11 N·m (97 in.
lbs.) (Figure 2).
29. Reconnect the IBS wiring harness connector (Figure 1).

C. Restore Vehicle Configuration
NOTE: The wiTECH scan tool must be used to perform this Customer
Satisfaction Notice. The wiTECH software is required to be at the latest
release level before performing this procedure.
31. Install a battery charger and verify that the charging rate provides 13.0 to 13.5
volts. Do not allow the charger to time out during the reconfiguration process. Set
the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. If voltage reading is too high,
apply an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
32. Connect the wiTECH micro pod II to the vehicle data link connector located
under the steering column.
33. Place the ignition in the “RUN” position.

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Service Procedure [Continued]
34. Open the wiTECH 2.0 website.
35. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign in” at the bottom of the screen. Click “Accept”.
36. From the “Vehicle Selection” screen, select the vehicle to be updated.
37. From the “Action Items” screen, from the left column, select “Guided
Diagnostics”.
38. Select “Restore Vehicle Configuration” and follow on-screen prompts.
39. Return to “Guided Diagnostics” (step 27). Select “Reset ECU”, and follow
screen prompts, then select “Radio”. After the radio reset completes, the
Heated Seat menu option or Heated Seat icon should now appear. If not, repeat
this step two more times, or until it does.
40. Cycle the ignition “OFF”, then “ON” again.
41. Return to the “Topology Screen”.
42. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
43. Turn the ignition to the “OFF” position and remove the wiTECH micro pod II
from the vehicle data link connector.
44. Remove the battery charger from the vehicle.
45. Close the hood and return the vehicle to the customer.

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:

Repair/Replace Radio

Labor Operation
Number

Time
Allowance

08-VF-11-82

0.7 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Seat Heater Switch

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

VF1

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2019 (DF) Ram
3500, 2019 (DD) Ram 3500 Cab Chassis, 2019 (DP) Ram 4500/5500 Cab Chassis] vehicles
equipped with Heated Seats and 5” radio.
WHY DOES MY VEHICLE NEED REPAIRS?
The heated seat switches on your truck do not appear on the radio touch screen, therefore there
are no means to activate the heated seats.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN VF1.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will install an 8.4” radio and trim. The estimated repair time is one hour. In addition, your
dealer will require your vehicle for proper check-in, preparation, and check-out during your
visit, which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.