NUMBER:
GROUP:
DATE:

23-001-20 REV. B
23 - Body
March 31, 2020

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.

This bulletin supersedes Service Bulletin 23-001-20 REV. A, dated January 29, 2020, which
should be removed from your files. All revisions are highlighted with **asterisks** and
include an updated parts table.
SUBJECT:
Leather Instrument Panel (IP) Cover Delaminating - X81 Warranty Extension
OVERVIEW:
This bulletin involves replacing upper leather IP covers that have suffered delamination issues.
MODELS:
2011 - 2014

(WK)

Jeep Grand Cherokee

NOTE: This bulletin applies to vehicles within the following markets/countries: North
America.
SYMPTOM/CONDITION:
Customers may comment on the following:
• The upper leather IP cover is delaminating or separating.
DIAGNOSIS:
If the customer describes the symptom/condition listed (Fig. 1) , perform the Repair Procedure.

Fig. 1
IP Upper Cover Delamination
1 - Examples Of Cover Delamination

23-001-20 REV. B

-2-

PARTS REQUIRED:
**Qty.
1

Part No.
06511907AA

Description
Steering Wheel Bolt

1

6510206AA

Steering Column Intermediate Shaft Bolt**

Qty.

Campaign Part No.
(Use these part numbers to order parts)

1 (AR)

CXBEX811AA

1 (AR)

CXBEX812AA

Reference Part Description
No. (DO NOT
ORDER PART
NUMBERS)
IP Base Panel Overland and SRT8
1TP03DX9AA
or
1TP03XDBAA
1TP03HL9AA
IP Base Panel Overland and SRT8

1 (AR)
1 (AR)

CXBEX813AA
CXBEX814AA

1TP03JTLAA
1TP031XTAA

IP Base Panel Overland and SRT8
IP Base Panel Overland and SRT8

1 (AR)
1 (AR)

CXBEX815AA
CXBEX816AA

1TP25DX9AB
1TP25HL9AB

IP Base Panel Overland LHD
IP Base Panel Overland LHD

1 (AR)
1 (AR)
1 (AR)

CXBEX817AA
CXBEX818AA
CXBEX819AA

1TP25JTLAB
5MC26DX9AB
6TW85LS5AB

IP Base Panel Overland LHD
IP Base Panel Overland RHD
IP Base Panel Overland, Limited

1 (AR)
1 (AR)

CXBEX81AAA
CXBEX81BAA

5QX861W1AB
5QX87HL1AD

IP Base Panel Overland
IP Base Panel Overland

1 (AR)
1 (AR)
1 (AR)

CXBEX81CAA
CXBEX81DAA
CXBEX81EAA

5QX941X9AA
5QX951SFAA
5QY061DBAA

IP Base Panel Limited
IP Base Panel Limited
IP Base Panel SRT8

1 (AR)
1 (AR)

CXBEX81FAA
CXBEX81GAA

5QY681DBAA
5QZ301S5AA

IP Base Panel SRT8 RHD
IP Base Panel Limited RHD

NOTE:
• Attention parts managers. Look up part numbers in StarParts and view pictures (media),
in order to verify the correct color upper IP cover needed by vehicle. Use the campaign
part numbers to order parts.
• This service bulletin does not cover replacement of all covers. Only replace upper IP
covers showing delamination issues.

-3-

23-001-20 REV. B

REPAIR PROCEDURE:
CAUTION! This bulletin requires a unique pre-approval process. Failure to capture digital
photos and obtain pre-approval through the process noted below may result in
the claim being denied.
NOTE:
• To obtain pre-approval for this Repair Procedure, submit digital photos of the VIN, IP
cover at the A-pillars, IP cover damage (Fig. 1) and an entire width of the IP cover
(Fig. 2) .
• Submit all digital photos to the following email address:
[email protected]

Fig. 2
Entire Width Of IP Cover For Claim Submittal

NOTE: A new steering wheel bolt must be used for the Repair Procedure.
1. Were digital photos taken of the VIN, IP cover at both A-pillars, IP cover damage and the entire
width of IP cover submitted and approval given?
• YES>>> Proceed to Step 2 of the Repair Procedure.
• NO>>> Take photos of the VIN, IP cover at both A-pillars, IP cover damage and the entire
width of IP cover and submit for approval.
2. Replace the upper IP cover. Refer to the detailed procedures available in DealerCONNECT >
Service Library> under: 23 - Body/Instrument Panel/Cover, Instrument Panel/Removal/
Installation.
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 6 month warranty period
for this repair. See Warranty Bulletins: U.S. D-19-29, Canada SAB 2019-22 and Mexico CAS044-19 for details associated with the warranty extension.
TIME ALLOWANCE:
Labor Operation
No:

Description

Skill Category

Amount

23-11-14-9B

Instrument Panel, Upper Replace
(1 - Semi-Skilled)

6 - Electrical and Body
Systems

3.5 Hrs.

FAILURE CODE:
ZZ

Service Action