March 2020
Dealer Service Instructions for:

Customer Satisfaction Notification W14
Ground Bolt
Remedy Available
2020

(DT) Ram 1500 Pickup

NOTE: This campaign applies only to the above vehicles equipped with a 3.0L
Eco Diesel engine (sales code EXH).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The battery ground cable on about 2,711 of the above vehicles may have the wrong
length bolt securing the ground cable to the engine block. This condition will cause
an audible “Click” when attempting to start the engine and may result in a no start.

Repair
Inspect the battery ground cable bolt to the engine block securing the cable and
replace the bolt if found to be loose.

 Copyright 2020, FCA US LLC, All Rights Reserved(kka)

Customer Satisfaction Notification W14 – Ground Bolt

Parts Information
Part Number

Description

06508224AA

Bolt

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

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Customer Satisfaction Notification W14 – Ground Bolt

Page 3

Service Procedure
1. Disconnect the Intelligent Battery Sensor (IBS) and isolate the negative battery
cable(s).
2. Raise the vehicle on a hoist.
3. Visually inspect the battery ground cable bolt for clearance between the engine
block and ground wire eyelet, grasp the cable and attempt to move the cable to
verify if cable bolt is loose (Figure 1).

WIRE EYELET
TAB

CLEARANCE

WIRE
EYELET

ENGINE
BLOCK

Figure 1 – Wrong Bolt Installed

Figure 2 – Correct Bolt Installed

4. If the ground bolt has clearance between the engine block and the wire eyelet,
moves, remove and DISCARD the bolt (Figure 1).
5. Position the wire eyelet tab to the engine block and install the NEW bolt and
tighten to 30N·m (22ft. lbs.) (Figure 2).
6. If the ground bolt does NOT have any clearance between the engine block and
the wire eyelet and the cable does not move, no further service is required
(Figure 2).
7. Lower the vehicle and return it to the customer.

Customer Satisfaction Notification W14 – Ground Bolt

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect ground bolt

08-W1-41-81

0.2 hours

Inspect and replace ground cable bolt

08-W1-41-82

0.3 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification W14 – Ground Bolt

Page 5

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Ground Bolt

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

W14

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2020 Model
Year (DT) Ram 1500 Pickup] vehicles equipped with a 3.0L Eco Diesel engine.
WHY DOES MY VEHICLE NEED REPAIRS?
The battery ground cable on your vehicle [1] may have the wrong length bolt securing the
ground cable to the engine block. This condition will cause an audible “Click” when
attempting to start the engine and may result in an engine no start condition.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W14.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the battery ground cable bolt securing the cable and replace the bolt if found to be
loose. The estimated repair time is about an half hour. In addition, your dealer will require
your vehicle for proper check-in, preparation, and check-out during your visit, which may
require more time. Your time is important to us, so we recommend that you schedule a service
appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.