Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Subject: GHG14 DETROIT™ DD13® with Two-Box Aftertreatment Software
Reprogramming
Models Affected: GHG14 DD13 Engines

General Information
Daimler Trucks North America LLC, on behalf of its Detroit Powertrain Division, is initiating Field Service
Campaign D20M1 to modify the vehicles mentioned above.
Certain Detroit Model Year 2013 to 2015 GHG14 DD13® engines that are registered in California will
require reprogramming to a minimum of the MCM software version and fuel map version listed below:
•

MCM Software Version 4.7.0.0 ZGS 005

Compatible Software:
•
•
•

ACM Software Version 5.57.0.0 ZGS 004
CPC Software Version X34_02_000A or R34_00_000A
For DT12 equipped vehicles, TCM software version NAMT070700, NAMT076100, or
NAMT076200

Updated programming became available February 2020 for GHG14 DD13® powered vehicles with TwoBox Aftertreatment, manufactured in 2013, 2014, and 2015. These GHG14 DD13® powered vehicles will
need the MCM reprogrammed. The ACM, CPC, and TCM (if equipped) may need reprogramming for
compatibility.
The new fuel map was developed to reduce base NOx emissions for GHG14 DD13® Two-Box
Aftertreatment system applications.
There are approximately 74 engines affected by this Field Service Campaign.
Note that some engines may already be reprogrammed. These engines will be excluded from this Field
Service Campaign, also the currently available software levels may be higher than the minimum levels
shown above.

Work Instructions
Please refer to the attached work instructions.

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Labor Allowance
Table 1 – Labor Allowance for D20M1
Procedure

Time Allowed
(hours)

SRT Number

Corrective Action

D20M4
No Reprogramming Required

0.1 hours

996-F205A

06-Inspect

Reprogram MCM

0.3 Hours

996-F205B

12-Repair
Recall/Campaign

Reprogram MCM/ACM

0.4 Hours

996-F205C

12-Repair
Recall/Campaign

Reprogram MCM/ACM/CPC

0.5 Hours

996-F205D

12-Repair
Recall/Campaign

Reprogram MCM/ACM/CPC/TCM

0.7 Hours

996-F205E

12-Repair
Recall/Campaign

Claim Reimbursement
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL
Claim Type
Campaign
(number with appropriate condition code)
Component Code
Cause Code
Primary Failed Part

Field Service Campaign
D20M1
044-003-286
A1-Campaign
DDC REPROGRAM1
Procedure A1

Use this operation if programming was NOT REQUIRED.
Labor Number

996-F205A
No Reprogramming Required

Labor Hours

0.1 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure B1

Use this operation if programming was REQUIRED.
Labor Number
Page 2

996-F205B

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Reprogram MCM
Labor Hours

0.3 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure C1

Use this operation if programming was REQUIRED.
Labor Number

996-F205C
Reprogram MCM/ACM

Labor Hours

0.4 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure D1

Use this operation if programming was REQUIRED.
Labor Number

996-F205D
Reprogram MCM/ACM/CPC

Labor Hours

0.5 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure E1

Use this operation if programming was REQUIRED.
Labor Number

1

996-F205E
Reprogram MCM, ACM, CPC, TCM

Labor Hours

0.7 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE

Administrative time (SRT 939-6010A) for 0.3 hours is automatically added to the claim.

This Field Service Campaign will terminate on March 25, 2021. Dealers will be notified of any changes.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the
campaign has not previously been completed.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry
at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357. Export distributors
submit a Web inquiry or contact your International Service Manager.

Page 3

Daimler Trucks
North America LLC
March 2020
D20M1

Field Service Campaign
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313‐592‐5000

**Copy of Notice to Owner**

Subject: Field Service Campaign D20M1

GHG14 Detroit™ DD13® with Two-Box Aftertreatment Software Reprogramming

Daimler Trucks North America LLC, on behalf of its Detroit Powertrain Division, is initiating Field Service
Campaign D20M1 to modify the vehicles mentioned above.
Certain Detroit Model Year 2013 to 2015 GHG14 DD13® engines that are registered in California will
require reprogramming.
Records available to us indicate that your vehicle has one of the eligible engines. Instructions for this
Field Service Campaign have been sent to your local Detroit Diesel Authorized Repair Facility and the
labor time required to perform this update is approximately 0.7 hours.
Please contact a Detroit Diesel Authorized Repair Facility to arrange to have the Field Service Campaign
performed. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer/
This service will be completed for you at no charge, prior to March 25, 2021, under the provisions of this
notice.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your
continued satisfaction with our products.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Work Instructions
Subject: GHG14 Detroit™ DD13® with Two-Box Aftertreatment Software Reprogramming
Models Affected: GHG14 DD13 Engines

Corrective Procedure
1. Apply the parking brake, chock the wheels, and perform any other applicable safety steps.
2. You MUST use DiagnosticLink® Professional 8.11 with Service Pack 2 (or higher) when
reprogramming. REFERENCE DTNAConnect “My Communications” notice dated 02/21/2019 for
more information on DiagnosticLink® 8.11 with Service Pack 2.
3. Begin the process by connecting DiagnosticLink® to the vehicle. Make sure that all the modules
(ACM, CPC, MCM, and if applicable the TCM) are connected.

NOTICE:
BEFORE you begin reprogramming, make sure the VIN is correct in all modules
(ACM, CPC, MCM, and if applicable the TCM). If the VIN is not correct in all
modules, you will get an error message when attempting to reprogram.

4. Make sure the VIN is correct in all modules (ACM, CPC, MCM, and if applicable the TCM) by
looking at the “Identification” screen in DiagnosticLink®. If the VIN is not correct in all modules,
you can correct the VIN under the Actions drop-down menu in DiagnosticLink® by selecting the
“Check VIN Synchronization” item. Select “Start” from this panel and follow the prompts. You will
be prompted to cycle the key until the routine has completed. When synchronization is complete,
turn the key back on and continue with the download process.
5. On the Identification screen, check the current MCM, ACM, CPC, and if applicable the TCM,
software. Listed below are the MINIMUM levels required. See Figure 1 for an example of the
Identification screen.
a) MCM software 4.7.0.0 with ZGS 005
b) ACM software 5.57.0.0 with ZGS 004
c) CPC software R34_00_000A or X34_01_000A
d) For DT12 equipped vehicles, TCM software NAMT070700, NAMT076100, or
NAMT076200

Page 4

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Figure 1 – DiagnosticLink® Identification Screen
6. Is the software level for all modules less than, equal to, or higher than the software levels
listed in step 5? For example in Figure 1, MCM software 4.7.0.0 with ZGS 003, which equal
to required software of 4.7.0.0, but less than the required ZGS 005.
a) If less than the required software levels, proceed to step 7.
b) If equal to required software, but ZGS is less than 005, proceed to step 7.
c) If higher than the required software levels, no programming is necessary. Proceed
to step 13.
7. Select the “Program Device” option along the left side of the DiagnosticLink® screen.
8. Select the “Add” button in the upper right corner of the DiagnosticLink® screen and enter the
engine serial number. Then click the “Connect to Server” button in the bottom right corner of the
DiagnosticLink® screen. See Figure 2.

Page 5

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Figure 2 – Adding Engine Serial Number and Connecting To Server
9. Program the MCM, ACM, CPC, and if applicable the TCM, based on the above inspection results
and engine serial number listing included with this Field Service Campaign.
10. When programming is complete, click the “Finish” button and perform the following to allow the
modules to synchronize with each other:
a) Turn the vehicle ignition OFF, disconnect the USB Link at either the computer port or
vehicle diagnostic port, and wait one minute.
b) Turn the vehicle ignition ON and wait one minute.
c) Turn the vehicle ignition OFF and wait one minute.
d) Turn the vehicle ignition ON and wait one minute.
e) Reconnect the USB Link, reconnect DiagnosticLink® to the MCM, ACM, CPC, and if
applicable the TCM, and confirm the proper software.
11. Update the server by clicking the “Connect to Server” button in the bottom right corner of the
DiagnosticLink® screen.
NOTICE:
CHECK with the customer to see if Auto Elevate can be enabled. Auto Elevate can
prevent Aftertreatment System (ATS) issues.
12. Ask the customer if they would like Auto Elevate activated. REFERENCE Detroit Technical
Service letter 16 TS-18 for full details on Auto Elevate.
13. Repairs are complete.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Completion Stickers
 Upon completion of Field Service Campaign D20M1, clean a spot on the base label (Form
WAR259), write the Field Service Campaign Number D20M1 on a blank, completion sticker (Form
WAR261), also on a separate blank completion sticker (Form WAR261) write D21R1 and attach
both completion stickers to the base label. For this campaign it is critical that both stickers
(D20M1 and D21R1) are attached,


Label ordering info: DTNAConnect > Services and Reference > Publications & Warranty Supplies
> Warranty

Vehicle Emission- Proof of Correction
A blank Copy of the Vehicle Emission – Proof of Correction is attached and must be completed by the
repairing outlet and provided to the customer. Customer may need this at the time of vehicle registration
renewal. For this campaign it is critical that the Proof of Correction form states: Recall Number
D21R1 – D20M1

Page 7

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M1

Daimler Trucks North
America LLC

Daimler Trucks North America LLC
\

Detroit Diesel Corporation

13400 Outer Drive, West
Detroit, Michigan 48239-4001

D21R1 ‐ D20M1

Page 8