NHTSA ID Number: 10174031
Manufacturer Communication Number: B650820
TSB/Document Date: 2020-04-20
Summary
DISPLAYS SPORADICALLY REACT VERY SLOWLY WHEN SCROLLING IN THE AUDIO MENU: Sporadically the reaction time of the display in the instrument cluster the head-up display or in the CID (Central Information Display) is very long. This can occur when browsing/scrolling through lists in the audio menu switching radio stations or albums. Software in the Head Unit High (HU-H3).
4/2/2020
65 08 20_DISPLAYS SPORADICALLY REACT VERY SLOWLY WHEN SCROLLING IN THE AUDIO MENU
SIB 65 08 20
2020-03-12
DISPLAYS SPORADICALLY REACT VERY SLOWLY WHEN SCROLLING
IN THE AUDIO MENU
MODEL
F44 (2 Series Gran
Coupe)
F93 (M8 Gran Coupe)
G02 (X4 SAC)
G12 (7 Series Sedan)
G20 (3 Series Sedan)
F90 (M5 Sedan)
F91 (M8 Convertible)
F95 (X5 M Sports
Activity Vehicle (SAV))
G05 (X5 SAV)
G14 (8 Series
Convertible)
F96 (X6 M Sports
Activity Coupe (SAC))
G06 (X5 SAC)
G29 (Z4 Roadster)
G30 (5 Series Sedan)
G15 (8 Series Coupe)
F92 (M8 Coupe)
G01 (X3 SAV)
G07 (X7 SAV)
G16 (8 Series Gran
Coupe)
G32 (640i xDrive Gran
Turismo)
Produced to April 1st, 2020
Vehicles equipped with option code:
6U3 BMW
Live Cockpit Professional
SITUATION
Sporadically the reaction time of the display in the instrument cluster, the head-up display or in the CID
(Central Information Display) is very long. This can occur when browsing / scrolling through lists in the audio
menu, switching radio stations, or albums.
CAUSE
Software in the Head Unit High (HU-H3).
CORRECTION
Program the vehicle.
PROCEDURE
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Is the current vehicle integration level (I-level):
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93, F95,
F96, G05, G06, G07,
G14, G15, G16, G20, G29
Integration level
Lower than S15A-20-03-5xx
Lower than S18A-20-03-5xx
YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.22.1x or higher (released early March 2020).
Copyright ©2020 BMW of North America, Inc.
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65 08 20_DISPLAYS SPORADICALLY REACT VERY SLOWLY WHEN SCROLLING IN THE AUDIO MENU
Model
F90, G01, G02, G12,
G30, G32
F44, F91, F92, F93, F95,
F96, G05, G06, G07,
G14, G15, G16, G20, G29
Target integration level
S15A-20-03-524 or higher
S18A-20-03-524 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts exchange will not provide a solution.
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Update the vehicle to the required I-level or higher by performing and submitting for one of the open
Technical Campaigns instead. Please be sure to also perform any additional work (before and/or
after) the campaign repairs require and/or close the remaining open programming and encoding
Technical Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Head Unit High HU-H (Nav Professional) software error /
internal device faults
Defect Code:
6512580200
Labor
Operation
Description
Labor Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)
Refer to AIR
Programming/encoding control unit(s)
Refer to AIR
Or:
00 00 556
And:
61 21 528
And:
61 00 730
And, additionally for the:
e-Vehicles-
Copyright ©2020 BMW of North America, Inc.
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4/2/2020
65 08 20_DISPLAYS SPORADICALLY REACT VERY SLOWLY WHEN SCROLLING IN THE AUDIO MENU
Labor
Operation
61 25 910
Description
Labor Allowance
Recharging high-voltage battery unit (to high voltage
charging socket)
Refer to AIR
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work (including performing the IRAP
Control Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed in
this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the corresponding
control module-related repair work using the applicable defect code and labor operations in AIR
(including diagnosis with separate punch times).
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related
test plans, claim this work with the applicable defect code and the labor operations that are listed in AIR
(including diagnosis with separate punch times).
Copyright ©2020 BMW of North America, Inc.
3/3
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TSB/Document ID: B650820
Replacement Service Bulletin Number:
MFR Communication Date: 2020-04-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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