4/2/2020

32 11 19_SPORADIC REDUCTION OF STEERING ASSISTANCE

SIB 32 11 19
SPORADIC REDUCTION OF STEERING ASSISTANCE

2020-03-10

This Service Information Bulletin (Revision 1) replaces SI B32 11 19 dated October 2019.
What’s New (Specific text highlighted):
• Correction
• Procedure

MODEL
I01 (i3)

SITUATION
The driver notices a reduction of steering assistance sporadically while in certain driving situations. Steering
control is never lost when the reduction of assistance occurs.
The fault may self-correct for no obvious reason or be eliminated with a terminal change/key cycle.
There is no Check Control (CC) message when the issue occurs.

CAUSE
Unfavorable software in the Electric Power Steering (EPS).

CORRECTION
Update the vehicle integration level to ISTA 4.22.1x.

PROCEDURE
For conditions similar to the situation described:
1. Perform a vehicle test with ISTA and work through all relevant saved fault memory entries first.
2. Program the vehicle using ISTA 4.22.1x (available March 2020), or higher.
Model

Target Integration Level

I01 (i3)

I001-20-03-520

Note that ISTA will automatically reprogram and code all programmable control modules that do not have
the latest software.
Always connect a BMW approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA/P, refer to CenterNet / Aftersales Portal / Service /
Workshop Technology / Vehicle Programming.

WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or
the BMW Certified Pre-Owned Program.
Defect Code:

3213021400

Steering gear temporary malfunction

Copyright ©2020 BMW of North America, Inc.
1/3

4/2/2020

32 11 19_SPORADIC REDUCTION OF STEERING ASSISTANCE

Labor Operation

Description

Labor Allowance

00 00 006

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)

Refer to AIR

Connect an approved battery charger/power supply (luggage
compartment service cap removed to EME)

Refer to AIR

Recharging high-voltage battery unit (to high voltage charging
socket)

Refer to AIR

Performing vehicle diagnosis – test module

Work time (WT)

Programming/encoding control unit(s)

Refer to AIR

Or:
00 00 556
And:
61 21 528
Or:
61 21 529
And
61 25 910
And, as necessary:
61 00 006
And:
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require
an individual punch time and an explanation on the repair order and in the claim comments section.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced
one time.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
For control module failures that occurred prior to performing this programming procedure:

Copyright ©2020 BMW of North America, Inc.
2/3

4/2/2020

32 11 19_SPORADIC REDUCTION OF STEERING ASSISTANCE

When covered under an applicable limited warranty, claim this control module-related repair work
using the applicable defect code and labor operations in AIR (including diagnosis with separate punch
times).
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related
test plans, claim this work with the applicable defect code and the labor operations that are listed in AIR
(including diagnosis with separate punch times).

Copyright ©2020 BMW of North America, Inc.
3/3