NHTSA ID Number: 10173970
Manufacturer Communication Number: T-SB-0052-18_Rev
TSB/Document Date: 2020-04-20
Summary
Some 2018 model year Camry, Camry Hybrid
, and Sienna Japan-produced vehicles equipped with Entune? 3.0 Audio (version 1000) or earlier may exhibit one or both of the following conditions: ?Bluetooth® continuously connects and disconnects ?Inoperative Entune? voice recognition Some 2018 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune? 3.0 Audio (version 1021) or earlier may exhibit one or more of the following conditions: ?Unable to update radio ?Software Information screen displays in French ?Phone Number Favorites missing from Home screen ?Intermittent radio freezing ?Terms of Service has garbled characters ?Incorrect Entune? application is recommended for installation on the phone after Bluetooth® pairing ?Certain apps disappear when reordered Some 2018 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune? 3.0 Audio (version 1022) or earlier may exhibit one or more of the following conditions: ?Intermittent ?There Are No Applications Available? pop-up ?Incoming voice is muted during phone call?Cancel button inoperative while downloading apps ?Voice recognition for iPod is inoperative after adding playlist to device ?Intermittent Bluetooth audio connection ?Software version does not update if the IG is turned off during software update ?Apps version is not displayed ?USB screen is not available ?Update history shows UTC date rather than time-zone-corrected date ?Update history is temporarily not displayed ?Abnormal voice recognition operation during hands-free phone call ?Incorrect phone book sorting ?Difficult to read the DCM status when dark theme selected ?Entune? update pop-up appears after downloading and installing Entune? A software update is now available to address these conditions, while providing other functional and security enhancements.
T-SB-0052-18
Rev1
June 22, 2018
Entune Audio Head Unit Software Update (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
Camry, Camry HV, Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
March 19, 2020 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0274-17.
The entire bulletin has been updated.
Service Bulletin No. T-SB-0274-17 is obsolete and any printed versions should be discarded.
Introduction
Some 2018 model year Camry, Camry Hybrid, and Sienna Japan-produced vehicles equipped
with Entune™ 3.0 Audio (version 1000) or earlier may exhibit one or both of the
following conditions:
Bluetooth® continuously connects and disconnects
Inoperative Entune™ voice recognition
Some 2018 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune™ 3.0
Audio (version 1021) or earlier may exhibit one or more of the following conditions:
Unable to update radio
Software Information screen displays in French
Phone Number Favorites missing from Home screen
Intermittent radio freezing
Terms of Service has garbled characters
Incorrect Entune™ application is recommended for installation on the phone after
Bluetooth® pairing
Certain apps disappear when reordered
© 2020 Toyota Motor Sales, USA
Page 1 of 8
T-SB-0052-18
Rev1
June 22, 2018
Page 2 of 8
Entune Audio Head Unit Software Update (Pioneer)
Introduction (continued)
Some 2018 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune™ 3.0
Audio (version 1022) or earlier may exhibit one or more of the following conditions:
Intermittent “There Are No Applications Available” pop-up
Incoming voice is muted during phone call
Cancel button inoperative while downloading apps
Voice recognition for iPod is inoperative after adding playlist to device
Intermittent Bluetooth audio connection
Software version does not update if the IG is turned off during software update
Apps version is not displayed
USB screen is not available
Update history shows UTC date rather than time-zone-corrected date
Update history is temporarily not displayed
Abnormal voice recognition operation during hands-free phone call
Incorrect phone book sorting
Difficult to read the DCM status when dark theme selected
Entune™ update pop-up appears after downloading and installing Entune™
A software update is now available to address these conditions, while providing other functional
and security enhancements. Follow the Software Update Procedure in this bulletin to update
the software.
Warranty Information
OP CODE
DESCRIPTION
EL1703
Software Update
EL1707
MODEL
TIME
OFP
T1
T2
Camry,
Camry HV
0.3
86140-33380
86140-06440
87
74
Sienna
0.3
86140-08140
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
T-SB-0052-18
Rev1
June 22, 2018
Page 3 of 8
Entune Audio Head Unit Software Update (Pioneer)
Software Update Information
MODEL
HEAD UNIT
SOFTWARE UPDATE FILE
Camry, Camry HV
17TDT0NA-EA00_1030.kwi
Entune™ 3.0 Audio
Sienna
17TDT0NA-EA03_1030.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
© 2020 Toyota Motor Sales, USA
T-SB-0052-18
Rev1
June 22, 2018
Page 4 of 8
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
4. Scroll down and select Software Update.
Figure 3.
5. Verify that the software version is the same
or earlier than indicated in the Introduction.
Figure 4.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If “IG-OFF” occurs, repeat steps 1 – 4 to re-enter the Software Update screen.
© 2020 Toyota Motor Sales, USA
T-SB-0052-18
Rev1
June 22, 2018
Page 5 of 8
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
Figure 5.
7. Insert the prepared USB flash drive into the
vehicle’s USB port.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
ENTUNE™ 3.0 AUDIO
CURRENT VERSION
NEW VERSION
1000
1001
1021
1022
1030
Audio
9. Select the Update Software button in the
lower right-hand corner.
Figure 6.
© 2020 Toyota Motor Sales, USA
T-SB-0052-18
Rev1
June 22, 2018
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
10. Select OK on the
Software Update Detail screen.
Figure 7.
11. Select Agree on the
Terms of Service screen.
Figure 8.
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 9.
© 2020 Toyota Motor Sales, USA
Page 6 of 8
T-SB-0052-18
Rev1
June 22, 2018
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
13. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 10.
NOTE
Do NOT turn off the engine or ACC before
the software is ready for updating.
Do NOT remove the USB flash drive until
instructed in step 16.
14. When the “The software is ready for
updating.” screen appears, turn OFF
the ignition.
Figure 11.
15. Turn the ignition ON to complete the software update.
16. Once the software update is completed, remove the USB flash drive.
© 2020 Toyota Motor Sales, USA
Page 7 of 8
T-SB-0052-18
Rev1
June 22, 2018
Page 8 of 8
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
17. Perform steps 1 – 4 to verify the software
version matches the current software
version information table below.
Figure 12.
Table 2. Software Version Information
TYPE
Audio
ENTUNE™ 3.0 AUDIO
CURRENT VERSION
NEW VERSION
1030
–
© 2020 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0052-18_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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