NHTSA ID Number: 10173967
Manufacturer Communication Number: L-SB-0007-20
TSB/Document Date: 2020-04-20
Summary
TSB: Some 2018 model year NX 300, NX 300h, RC F, RC 300, and RC 350 vehicles equipped with Enform? Audio (version 1020) or earlier may exhibit one or more of the following conditions: ?Intermittent ?There Are No Applications Available? pop-up ?Incoming voice is muted during phone call ?Cancel button inoperative while downloading apps ?Voice recognition for iPod is inoperative after adding playlist to device ?Software version does not update if the ignition is in the IG OFF position during a software update ?USB screen is not available ?Update history shows UTC date rather than time-zone-corrected date ?Update history is temporarily not displayed ?Abnormal voice recognition operation during hands-free phone call ?Incorrect phone book sorting A software update is now available to address these conditions, while providing other functional and security enhancements. Follow the Software Update Procedure in this bulletin to update the software.
L-SB-0007-20
March 18, 2020
Multimedia System Enhancements (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
NX300, NX300H, RC F,
RC300, RC350
ADDITIONAL INFORMATION
Introduction
Some 2018 model year NX 300, NX 300h, RC F, RC 300, and RC 350 vehicles equipped with
Enform™ Audio (version 1020) or earlier may exhibit one or more of the following conditions:
Intermittent “There Are No Applications Available” pop-up
Incoming voice is muted during phone call
Cancel button inoperative while downloading apps
Voice recognition for iPod is inoperative after adding playlist to device
Software version does not update if the ignition is in the IG OFF position during a
software update
USB screen is not available
Update history shows UTC date rather than time-zone-corrected date
Update history is temporarily not displayed
Abnormal voice recognition operation during hands-free phone call
Incorrect phone book sorting
A software update is now available to address these conditions, while providing other
functional and security enhancements. Follow the Software Update Procedure in this
bulletin to update the software.
© 2020 Lexus
, a division of Toyota Motor Sales, USA
Page 1 of 9
L-SB-0007-20
March 18, 2020
Page 2 of 9
Multimedia System Enhancements (Pioneer)
Warranty Information
OP CODE
DESCRIPTION
EL1927
Software Update
TIME
OFP
T1
T2
0.3
86140-78260
86140-78270
86140-24260
86140-24270
86140-24261
86140-24271
87
74
APPLICABLE WARRANTY
This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months or
50,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
The DCA-8000 battery diagnostic tool (P/N DCA-8000P T) supersedes the GR8 battery diagnostic station
(P/N 00002-MCGR8).
Additional SSTs may be ordered by calling 1-800-933-8335.
Multimedia Software Update
MODEL
NX 300, NX 300h
RC F, RC 300,
RC 350
DESTINATION
U.S, Territories
Canada
U.S, Territories
Canada
HEAD UNIT
MULTIMEDIA SOFTWARE UPDATE FILE
Enform™ Audio
17LDL1NA-EB02_1020
17LDL1NA-EB42_1020
17LDL1NA-EB45_1020
17LDL1NA-EB05_1020
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on
the file name in the table above. Once downloaded, the file may be extracted (unzipped) from the zip file
and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-20
March 18, 2020
Page 3 of 9
Multimedia System Enhancements (Pioneer)
Software Download and Extraction Procedure
1. Click on the media software update file from the Multimedia Software Update section and save
it to your desktop.
2. Right-click on the file and extract ALL the contents to an appropriate USB flash drive. (Refer to
the Multimedia Software Download Instructions for assistance as needed.)
NOTE
The USB flash drive must NOT contain ANY additional folder names above the content folders or
files (root directory). The head unit will NOT be able to search past an unrecognized folder name to
view the internal folders and files. See the example in Figure 1 below.
Figure 1.
Software Update Procedure
1. Start the vehicle or use the DCA-8000 battery charger to maintain battery voltage.
NOTE
When starting the vehicle, it MUST be outside or exhaust extraction devices MUST be attached.
The battery diagnostic tool MUST be used in Power Supply Mode to maintain battery voltage
at 13.5V while flash reprogramming the vehicle.
For details on how to use the battery diagnostic tool, refer to the DCA-8000P T Instruction
Manual located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
2. Record the customer’s preferences and radio presets.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-20
March 18, 2020
Page 4 of 9
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
3. Press the Menu button, then select Setup.
Figure 2.
4. Scroll up or down and select
Software Update.
Figure 3.
5. Download the software from the Multimedia Software Update section onto an empty USB
flash drive.
NOTE
If the ignition has been turned OFF, repeat steps 3 – 4 to re-enter the Software Update screen.
6. Insert the prepared USB flash drive into the vehicle’s USB port.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-20
March 18, 2020
Page 5 of 9
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
7. Verify the current audio software version
using the table below.
Figure 4.
Does the current audio software version
match one of the current software versions
in Table 1?
YES — Continue to step 8.
NO — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
Table 1. Software Version Information
TYPE
Audio
8. Select the Update Software button in the
lower right-hand corner.
ENFORM™ AUDIO
CURRENT
NEW
1000
1001
1005
1006
1007
1020
Figure 5.
© 2020 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-20
March 18, 2020
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
9. Select OK on the Software Update
Detail screen.
Figure 6.
10. Select Agree on the Terms of
Service screen.
Figure 7.
11. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 8.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 9
L-SB-0007-20
March 18, 2020
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
12. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 9.
NOTE
Do NOT turn OFF the ignition or ACC
BEFORE the software is ready for updating.
Do NOT remove the USB flash drive
until instructed.
13. When the “The software is ready for
updating” screen appears, turn the
ignition OFF.
Figure 10.
14. Turn the vehicle ON if connected to the battery diagnostic tool or start the engine.
15. AFTER cycling the ignition switch to the
“IG-ON” position, the Software Update
screen will appear.
Figure 11.
NOTICE
Do NOT turn the ignition OFF or remove
the USB flash drive. The head unit may
reboot during this time.
Removing the USB flash drive or cycling
the ignition OFF may cause damage to
the head unit.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 7 of 9
L-SB-0007-20
March 18, 2020
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
16. AFTER a reboot, the Home screen will appear.
NOTICE
Do NOT turn the ignition OFF or remove the USB flash drive.
17. The head unit will begin the second software
installation phase.
Figure 12.
NOTE
Do NOT turn OFF the ignition or ACC
BEFORE the software is ready for updating.
Do NOT remove the USB flash drive
until instructed.
If a “New software is not compatible with
system." pop-up occurs at this step,
complete the following:
(1) Turn the vehicle OFF.
(2) Remove the USB flash drive.
(3) Verify ALL files mentioned in the
Software Download and Extraction
Procedure section are present.
(4) Begin the Software Update
Procedure again.
18. When “The software is ready for updating”
screen appears, the head unit will
automatically be rebooted.
Figure 13.
© 2020 Lexus, a division of Toyota Motor Sales, USA
Page 8 of 9
L-SB-0007-20
March 18, 2020
Page 9 of 9
Multimedia System Enhancements (Pioneer)
Software Update Procedure (continued)
Figure 14.
19. After the reboot, the Software Update
screen will appear.
NOTICE
Do NOT turn the ignition OFF or remove
the USB flash drive. The head unit may
reboot during this time.
Removing the USB flash drive or
cycling the ignition OFF may cause
damage to the head unit.
20. Once the software update is complete and the Home screen appears, Turn the ignition OFF
for AT LEAST 60 seconds BEFORE continuing to the next step.
21. Turn the ignition ON.
22. Remove the USB flash drive.
23. Turn the ignition OFF.
24. Turn the ignition ON.
25. Perform steps 3 – 4 to verify the software version matches the current software version
information table below.
Table 2. Software Version Information
ENFORM™ AUDIO
TYPE
Audio
CURRENT
NEW
1020
–
26. Reload Enform™ App Suite.
NOTE
If the Enform™ App Suite does NOT load properly, perform “Delete Personal Data” from the
navigation menu to correct this condition.
27. Restore the customer's preferences and radio presets.
28. Reload the Lexus eOwner’s Manual.
Refer to Service Bulletin No. L-SB-0124-17, eOwner’s Manual (eOM) Installation.
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TSB/Document ID: L-SB-0007-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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