NHTSA ID Number: 10173865
Manufacturer Communication Number: A9120562045723_4
TSB/Document Date: 2020-05-07
Summary
This bulletin provides update information for when there are no online services provided by the SIM card in the vehicle.
91 MIB1 Audi
connect and Online Services are inoperative with the SIM not recognized
91 20 56 2045723/4 April 9, 2020. Supersedes Technical Service Bulletin Group 91 number 17-52 dated
September 25, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2016
All
MIB High with Audi connect
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Service (Updated SVM code)
3
09/25/2017
Revised Warranty (Updated Labor Operations)
2
01/26/2017
Revised Warranty (Added software update to Labor Operations)
The customer states that there are no online services
available via the inserted SIM card. The inserted SIM
card cannot be recognized by the MMI (Figure 1).
Figure 1. SIM is not recognized.
Technical Background
The internal USB port for the phone module does not initialize. Therefore the phone module is not recognized in
the information electronics control module 1, J794 (address word 005F), and as a result, any SIM inserted into the
MMI cannot be utilized.
Page 1 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
A new telephone module and software were implemented in the model year 2017.
Service
Check the SIM card slot and SIM card for damage and verify the customer’s Audi connect account is
active.
Verify the customer’s Audi connect account is active and has not reached its data limit using the Audi connect
subscription portal found at URL: http://www.myaudiconnect.com/. If at any time you are unsure, please
contact the Audi connect Dealer Support line at 1-877-505-2834.
Visually check the internal SIM card slot of the MMI with a flashlight to ensure it is free of debris and any
outside influence (internal damage) inside the SIM card slot. Visually compare to a known working car.
Check if any of the following concerns apply:
1. The SIM card in the Information electronics control module 1 is not recognized, as seen in Figure 1. If data
signal bars are seen, then this TSB does not apply. For this scenario, the customer’s data plan has reached its
limit, or the Audi connect subscription account is not active.
2. Use the dealer demo AT&T LTE SIM card in the customer’s car and confirm the same behavior is seen (SIM
not recognized). If a different SIM card works in the customer’s car, then the customer’s SIM card will need to
be replaced, and this TSB does not apply.
3. Verify whether or not the customer’s SIM card works in another vehicle that has LTE support (All MIB1 or MIB2
not including the 2017 A3/Q7/A4 with eSIM). If the customer’s SIM card does not work in a different car, then
the customer’s SIM card will need to be replaced, and this TSB does not apply.
4. If none of the SIM cards work in the customer’s car, then check the measured value blocks of the information
electronics control module 1, J794 (address word 005F), and verify the SIM card is shown as "not available."
Keyword search “SIM” to find the applicable MVB.
If it is determined the customer’s SIM card and Audi connect subscription are okay, and the SIM cannot be
recognized in the customer’s MMI, then the telephone module must be replaced in the MMI.
Page 2 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Before attempting the repair, please review the video of the repair
procedure: https://audi-external.kzoplatform.com/swf/player/326
(Figure 2).
Figure 2. QR Code for supporting video.
Required equipment:
VAS 6613 ESD Work Surface
T8 inner TORX screwdriver
Utility knife
MIB1 Telephone module repair kit (includes telephone module and warranty seal)
MIB1 Software Update on SD card (See required parts & tools information table below)
SVM code listed in steps below
Time to complete update:
Approximately 45 minutes for the telephone module swap with MMI removal & reinstall
Approximately 1hr for the MMI software update with SVM work
Note:
1. This repair will expose the internal sensitive electronic components of the MMI.
2. Ensure absolute cleanliness of the working environment.
3. All repair steps must be performed without using a high amount of force, specifically when prying and pulling is
involved.
4. Ensure you and the control module are always connected and grounded to the ESD work-bay at all times.
5. If there isn’t an ESD protective mat available, then the repair must not be performed.
REPAIR PROCEDURE
1.
Important: Before removing the control module, take out all inserted media such as SD cards, CDs, and the
SIM card.
Page 3 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2.
Remove the information electronics control module 1, J794 (address word 005F) from the vehicle according
to the Elsa repair manual.
3.
Place the ESD work-bay VAS 6613 in an area free
of dirt and dust (Figure 3).
Figure 3. ESD work surface.
4.
Connect the plug of the ESD work-bay to the
grounding outlet (Figure 4). If necessary, observe
the work-bay instructions provided in the VAS
6613 kit.
Figure 4. Grounded ESD work surface.
Page 4 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
5.
Attach the grounding strap (loop) of the ESD workbay to your wrist (Figure 5).
Figure 5. Human ground strap.
6.
Place the removed information electronics control
module 1, J794 (address word 005F) on the ESD
work-bay (Figure 6).
Page 5 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 6. ESD complete setup.
7.
The housing must also be grounded with the
alligator clip (Figure 7).
Figure 7. Alligator clip on the MMI housing.
8.
Cut through the seal of the unit using the utility
knife (Figure 8).
Figure 8. Warranty seal.
Page 6 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
9.
Remove the two screws holding the telephone
module (arrows in Figure 9).
Figure 9. Telephone module screws.
10. Lift the phone module on the inner end in the
direction of the arrow and at the same time on the
outer end (Figure 10).
Figure 10. Lift up on both ends.
Page 7 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
11. Completely take out the phone module towards the
top (Figure 11).
Figure 11. Remove the top out first.
Page 8 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
12. Place the new phone module downwards into the
channel and carefully press in the contacts (Figure
12).
Figure 12. Insert the new telephone module.
Note:
The packaging of the repair kit must be used to send back the removed phone module.
Page 9 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
13. Slightly tighten the module with the supplied screws
(arrows in Figure 13).
Figure 13. Do not over-torque screws.
Page 10 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
14. Stick the supplied repair sticker with the label - A 274 - on
the information electronics control module 1, J794
(address word 005F) (Figure 14).
Figure 14. Apply a new warranty label.
15. Refit the information electronics control module 1, J794 (address word 005F), according to the repair
manual.
16. When the control module is refitted, update the infotainment system with SD card 8V0906961AF and record
the new software version (SW0406) via the SVM code included on the SD card. Reference the attachment
“MIB1_Software_Update_Instructions.pdf.”
Page 11 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
SVM code and SD card part numbers were updated in March 2020. SD Card software can be
downloaded using the SD Creator PC Desktop application.
17. Always ensure you perform a successful SVM online coding, adaptation, and calibration using the SVM
code provided in the update (see SVM table below).
18. When the update is completed, check whether the online function works. Proceed as follows:
1. Insert a data-enabled AT&T LTE SIM card into the SIM card reader and start the Audi connect services.
2. Verify the SIM card icon in the MMI changes to cellular signal bars.
3. Verify the active data transfer arrows appear over the bars after 30-60s.
4. Use an Audi connect feature to verify the system is working correctly (Wi-Fi, or check Weather).
Model
Old
Software
P/N
Old
Software
Version
New Software P/N
New Software
Version
8V0035024*
8V0035024*
0406
8V0035026*
2015/2016
8V0035038*
A3
8V0035039*
8V0035026*
0406
8V0035038*
0406
8V0035039*
0406
8V0035047*
0406
8V0035047*
All
SVM Code
MIBHIGHUS2019
Warranty
Claim Type:
110 up to 48 Months/50,000 Miles.
G10 for CPO Covered Vehicles – Verify Owner.
If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0040
Labor Operations:
ECM information display control head check
and repair
9196 0199
50 TU
ECM information display control head software
update
9196 9999
75 TU
Page 12 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 75
TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB #2045723/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
8V0898407A
MIB1 Telephone Module Repair Kit
01
8V0906961AF
MIB1 Software update for Telephone module
repair
Shop Tool – only need 1 per dealer
(Use SD Creator to download)
VAS6613
ESD grounding work mat
Shop Tool
Not Applicable
T8 inner TORX screwdriver
Shop Tool
Not Applicable
Utility knife
Shop Tool
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per See ETKA/ELSA
the Repair Manual
Additional Information
All parts and service references provided in this TSB (2045723) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 13 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 14 of 14
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
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TSB/Document ID: A9120562045723_4
Replacement Service Bulletin Number:
MFR Communication Date: 2020-04-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
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