64 Window opens/reverses instead of closing
64 20 70 2058551/2 April 1, 2020. Supersedes Technical Service Bulletin Group 64 number 20-68 dated
February 20, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7

2012 - 2018

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header (Added A7 and model years)

1

02/20/2020

Initial publication

Customer states:
 When attempting to close a window using the window switch, the window opens (reverses direction) instead of
closing.

Technical Background
The door control modules need to have their software updated.

Production Solution
Updated software in the door control modules.

Service
SVM Update Instructions
1. Prepare to update the door control modules with SVM. However, right before performing the SVM code
completely open and close all of the windows once. This ensures that all of the door control modules are awake
for the update.
2. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.

Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

3. Update the driver door control module, J386 (address word 0042), front passenger door control module, J387
(address word 0052) left rear door control module, J388 (address word 00BB), and the right rear door control
module, J386 (address word 00BC) using the SVM action code as listed in the table below, if necessary:
Note:
After updating the software of the door control modules, perform basic settings for each of the windows.
Address
Word

Software Part
Number

Software Version

New Target Data
Container Number
(or higher)

New Target Data SVM Code
Container
Input
Version
(or higher)

4G8959793J
4G8959793G
4G8959793G
0042

4G0909872K
4G8959793H
4G8959793F
4G8959793F
54
4G8959792J
4G8959792G
4G8959792G

0052

4G0909873K
4G8959792H
4G8959792F
4G8959792F
42A023
4G8959795J

4G0909875K
4G8959795G

4G8959795G

4G0909875K

0062
4G8959795H

4G0909875K
4G8959795F

4G8959795F

4G0909875K

4G8959795J

4G0909874K

53
4G8959795G
4G8959795G

4G0909874K

0072
4G8959795H

4G0909874K
4G8959795F

4G8959795F

4G0909874K

Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

6438

Damage Code:

0039

Labor Operations: Software Update (Includes checking for DTCs)

Diagnostic Time:

Claim Comment:

0151 0000

Time stated on
the diagnostic
protocol (Max
50 TU)

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2058551/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2058551) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.