Release Date

Technical Service Bulletin

04/08/2020

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)

Applicable Vehicles
Model(s)

Year

e-tron Quattro

2019

Q8

2020

VIN Range

Vehicle-Specific Equipment

See Campaign/Action screen in Elsa

See Campaign/Action screen in Elsa

Revision History
Revision

Date

Purpose

1

April 08, 2020

Original publication

Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria

Technical Background

01

The “Auto Lock” function, which locks the vehicle at speeds over 9 mp/h (15 km/h), may be deactivated on
delivery from the factory.

This Update is in effect until removed.
Vehicle must meet all of the following criteria:
 Procedure is valid only for vehicles that show the 97ED code in the Elsa Campaign/Action Information screen
on the day of repair.
 Vehicle must be within the New Vehicle Limited Warranty.
 Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
 Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Remedy
Criteria

Remedy

01

Update Comfort System Central Control Module – 0046 AND perform OBD basic settings for Comfort
System Central Control Module

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
April, 2020

97ED Page 1 of 11

Release Date

04/08/2020

Technical Service Bulletin

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)

Service
NOTE:


Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.



If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.



Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.



Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.



Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open . If the status is closed, no further work is
required.



Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.



All Safety Recalls must be completed prior
to completing this Update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
April, 2020

97ED Page 2 of 11

Release Date

04/08/2020

Technical Service Bulletin

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)
SVM Update Instructions
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.


Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.

The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.


Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.

The screen saver and power saving settings are off.


Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.

The VAS Diagnostic Tester is plugged in using the supplied power adapters.


Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.

Flash process through “Audi Flashing” not Guided Fault Finding (GFF).


DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash
to take longer. Requests for additional time will not be considered.

The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.


Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
April, 2020

97ED Page 3 of 11

Release Date

04/08/2020

Technical Service Bulletin

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.


Open the hood.



Open the battery cover.



Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery or
underhood charging posts.
NOTE

When connecting the charger directly to the
battery, connect the positive cable to the positive
terminal of the battery and connect the negative
cable to the grounding lug on the chassis. DO
NOT connect the ground cable directly to negative
terminal of the battery.


Switch on the hazard warning lights.

CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching
to bus sleep mode during the update.


Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.



Start the ODIS program.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
April, 2020

97ED Page 4 of 11

Release Date

04/08/2020

Technical Service Bulletin

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)



Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o

If the Bluetooth or WiFi symbol is
shown,
then
disconnect
the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.



From the home screen of the scan tool
highlight “Flash” .



Follow the on-screen prompts.
NOTE

Operating mode “Flash” must be used.
Performing this software update using “Diagnosis”
(Guided Fault Finding) could result in nonpayment of the claim.



Select “Starting Flashing” and follow the onscreen prompts.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
April, 2020

97ED Page 5 of 11

Release Date

04/08/2020

Technical Service Bulletin

97ED UPDATE
Convenience System Update (auto-lock) – (NVLW)

