News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Flange Connection

DATE: March 10, 2020

IMPORTANT CAMPAIGN INFORMATION

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600

News Channel Update | Vans Customer Service and Parts
Campaign
No. :
2020030006

Campaign Desc. :

Flange Connection

PDGFLABIND

This is to notify you of the upcoming Recall Campaign concerning the flange connection between the exhaust gas turbocharger
and the diesel particulate filter on approximately 4,385 MY19 Mercedes-Benz and Freightliner Sprinter vans. The recall
campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be
flagged as “Pending” in VMI.

Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Sprinter vehicles from platform 907 (VS30), the flange connection between
the exhaust gas turbocharger and the exit to the diesel particulate filter may not have been attached
properly. If the flange connection is not attached properly, high-temperature exhaust gas could
potentially leak into the engine compartment, increasing the risk of a potential thermal reaction as well
as thermal damage to the immediately surrounding components.

Issue

What We’re Doing

An authorized Mercedes-Benz or Freightliner Sprinter dealer will replace the flange seals and will apply
the correct torque to the screw connection.

Parts

Parts are still being verified. An additional notification will be sent when parts are available
for repair.
Vehicles Affected

Vehicle Model Year(s) Model Year 2019
Vehicle Model

Sprinter, VS30 / Platform 907
Vehicle Populations

Total Recall
4,385
Population
Dealer
Inventory
207
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by
this notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter will be mailed in late March, 2020.

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

Rental Fleet Partners

This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.

While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.

Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive

Sandy Springs, GA 30328

770.705.0600