From: Quality Compliance

Subject: ***UPDATE*** Limited Service Campaign KOD - Certain 2011 - 2017 Tacoma - Frame Corrosion Resistant Compound (CRC) Application
Date: Friday, March 6, 2020 2:32:24 PM
Attachments: KOD-Tl-Spray 16-17 3,6,2020, pdf

KOD - Dealer Letter - 03.06.2020. pdf

KOD “Technical Instructions 2011-2015 - 3.6.2020.oaf

e Repair Type Confirmation Section Has Been Updated

Repair Type Confirmation

tis critical that each VIN is confirmed using TIS to determine the repair type. Certain vehicles require CRC
application and parts, other vehicles require no CRC application and only needs parts. If an incorrect repair
is performed, the claim will be subject to debit.

Repair Type — No CRC Application Required

Campaign Description: UMITED SERVICE CAMAIGN KOO (Remedy Note) - Certain 2011 - 251? Mode! Year Tacoma - Frame Corrosion Rewstant Compound (CAC) Apptication
Campaign Status: Inspecten Requred
Uxpiration Date: Inga
Compiction Slatus: het €

TO) Mode Wear ate Fame Gannon Ramat Compmard (CAL) Agoda

Toyota has received reports regarding frame corrosion perforation on 2011 — 2017 model year Tacoma
vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas
with high road salt usage may exhibit more-than-normal corrosion to the vehicle's frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after
some years of usage and/or exposure to the environment.

Any authorized Toyota dealer in the Cold Climate States (CCS) will first inspect the condition of the vehicle's
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:

e If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the dealer will apply
Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of the vehicle's frame FREE OF
CHARGE to the owner under Limited Service Campaign (LSC) KOD.

e If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action
is required.

e If significant rust perforation is found, the dealer will replace the vehicle's frame FREE OF CHARGE to the
owner under Customer Support Program ZKA if all conditions of the program are met.

Covered Vehicles:
Approximate Total > -
Model Name Model Year Vehicles Production Period
Tacoma 2011 - 2017 302,470 Late June 2010 — Early June 2017

Technician Certification Requi
e Certified (any specialty)

e Expert (any specialty)

e Master

e Master Diagnostic Technician

Please reference the attachments for additional details.

Thank you for your support,

From: Quality Compfiance

Subject: Limited Service Campaign 20TD01, Certain 2012-2019 Model Year Sequoia Potentially Incorrect Toyota Genuine
Carpet Floor Mats (Internal)

Date: Thursday, March 12, 2020 9:36:42 AM

Attachments: 207D01-Sequoia Floor Mat (LSC) Dealer Packet odf
207D01-RL-Rem. pdf
207D01-Tl-Rem.pdf

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a
Limited Service Campaign (LSC) on certain 2012-2019 model year range model year
Sequoia vehicles.

Coniiition®
There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota
Genuine carpet floor mat set that is designed for different model year Sequoia vehicles
(model years 2008-2011). If installed, the driver's floor mat would not be secured in the
way it was designed due to differences in the attachment grommets.

Remedy:

For all involved vehicles, any authorized Toyota dealer can inspect the driver's floor mat
and if an incorrect Toyota Genuine driver's floor mat designed for the 2008-2011 model
year Sequoia is identified in an involved vehicle, any authorized Toyota dealer will install
the correct Toyota Genuine carpet floor mat set FREE OF CHARGE.

Covered Vehicles:
: 2 Approximate Total
Model / Years Production Period
= — Vehicles
2012-2019 Model Year Late August 2011- Early February 94.500
Sequoia 2019 ;
Technician Certification Requirements

e Certified Service Technician (any specialty)

Certified Diagnostic Specialist (any specialty)

Master Technician

Master Diagnostic Specialist

Owner Letter Mailing Date

Toyota will begin to notify owners of involved vehicles in March 2020.

Expiration Date
This coverage will be offered until March 31, 2023, regardless of mileage.

Dealers will be notified on March 12, 2019 at approximately 4:00 pm Central time.
Please reference the attachments for additional details.
Thank you for your support,

TOYOTA MOTOR NORTH AMERICA

From: Quality Compliance

Subject: Limited Service Campaign 20TD01, Certain 2012-2019 Model Year Sequoia Potentially Incorrect Toyota Genuine
Carpet Floor Mats (Dealer)
Date: Thursday, March 12, 2020 4:05:31 PM

Attachments: 89. 20770) ‘Sequoia Floor Mat (LSC) Dealer Packet oof
200be1- Ti Rem og

In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a
Limited Service Campaign (LSC) on certain 2012-2019 model year range model year
Sequoia vehicles.

Condition:

There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota
Genuine carpet floor mat set that is designed for different model year Sequoia vehicles
(model years 2008-2011). If installed, the driver's floor mat would not be secured in the
way it was designed due to differences in the attachment grommets.

For all involved vehicles, any authorized Toyota dealer can inspect the driver's floor mat
and if an incorrect Toyota Genuine driver's floor mat designed for the 2008-2011 model
year Sequoia is identified in an involved vehicle, any authorized Toyota dealer will install
the correct Toyota Genuine carpet floor mat set FREE OF CHARGE.

Covered Vehicles:
ji Total
Model / Years Production Period nop seco
Vehicles
2012-2019 Model Year Late August 2011- Early February 94,500
Sequoia 2019 :

Technician Certification Requirements

* Certified Service Technician (any specialty)

¢ Certified Diagnostic Specialist (any specialty)
e Master Technician

« Master Diagnostic Specialist

Ovmer Letter Mailing Date
Toyota will begin to notify owners of involved vehicles in March 2020.

Expiration Date
This coverage will be offered until March 31, 2023, regardless of mileage.

Please reference the attachments for additional details.

Thank you for your support,

TOYOTA MOTOR NORTH AMERICA

Quality | «