NHTSA ID Number: 10173804
Manufacturer Communication Number: T-SB-0024-20
TSB/Document Date: 2020-04-13
Summary
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0003-19. ?The Introduction and Software Update Information sections have been updated. Service Bulletin No. T-SB-0003-19 is obsolete and any printed versions should be discarded. Some 2016 model year vehicles equipped with Entune? Audio (version UU.11.13), Entune? Audio Plus (version EU.20.21), or Entune? Premium Audio (CU.20.22) or older may exhibit one or more of the following conditions: ?Bluetooth® audio information is missing from instrument cluster MID ?Long street names are not indicated when using turn-by-turn directions ?Abnormal navigation routing ?Toyota
Park Assist Settings button displays in the Settings menu ?System is unable to call phone numbers with ? present in the number ?System is unable to send SMS via the Quick Message feature ?Abnormal Bluetooth® audio playback when inserting and removing the iPhone® USB cable from the USB port ?System is unable to play audio from iPhone® connected via USB when two phones are connected via Bluetooth® at the same time ?Browse button operates intermittently in Bluetooth® audio ?Screen flickers when switching between day and night modes ?Abnormal Pandora Internet Radio operation when switching between two iPhones ?Unit reboots intermittently ?Diagnostic Trouble Code (DTC) U1110 or B15E6 is present ?Diagnostic screen displays intermittently ?Weather Map is inoperative ??Unable to connect to server? displays when using voice recognition and searching for ?IHOP? ?Panoramic view monitor operates abnormally
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TSB/Document ID: T-SB-0024-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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T-SB-0024-20
March 10, 2020
Entune Audio Head Unit Software Update (Denso-Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2016 - 2017
Camry, Camry HV
2016 - 2019
Corolla, Prius
2016 - 2018
RAV4, RAV4 HV
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0003-19.
The Introduction and Software Update Information sections have been updated.
Service Bulletin No. T-SB-0003-19 is obsolete and any printed versions should be discarded.
© 2020 Toyota Motor Sales, USA
Page 1 of 17
T-SB-0024-20
March 10, 2020
Page 2 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Introduction
Some 2016 model year vehicles equipped with Entune™ Audio (version UU.11.13), Entune™
Audio Plus (version EU.20.21), or Entune™ Premium Audio (CU.20.22) or older may exhibit one
or more of the following conditions:
Bluetooth® audio information is missing from instrument cluster MID
Long street names are not indicated when using turn-by-turn directions
Abnormal navigation routing
Toyota Park Assist Settings button displays in the Settings menu
System is unable to call phone numbers with “-” present in the number
System is unable to send SMS via the Quick Message feature
Abnormal Bluetooth® audio playback when inserting and removing the iPhone® USB
cable from the USB port
System is unable to play audio from iPhone® connected via USB when two phones are
connected via Bluetooth® at the same time
Browse button operates intermittently in Bluetooth® audio
Screen flickers when switching between day and night modes
Abnormal Pandora Internet Radio operation when switching between two iPhones
Unit reboots intermittently
Diagnostic Trouble Code (DTC) U1110 or B15E6 is present
Diagnostic screen displays intermittently
Weather Map is inoperative
“Unable to connect to server” displays when using voice recognition and searching
for “IHOP”
Panoramic view monitor operates abnormally
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 3 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Some 2016 – 2019 model year vehicles equipped with Entune™ Audio (version UU.10.48),
Entune™ Audio Plus (version EU.10.68 or EU.20.25 or EU.20.28), or Entune™ Premium Audio
(CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the
following conditions:
Inoperative swiping feature on Apps or Setup screens
Meijer department store is intermittently pronounced “Mee-jer”
Number of transferred contacts does not update
Slacker Radio skips two songs when using steering wheel controls
Starting Pandora Internet Radio via voice recognition is intermittently inoperative
FM mode displays the incorrect number of available stations intermittently
Voice recognition does not start intermittently
Audio intermittently displays on the Home screen
Rumbling sound when no audio is playing
Intermittent “Message list could not be loaded” displays when retrieving messages
Audio information does not match between the head unit and the instrument cluster
Instrument cluster has incorrect display of XM channels
Panoramic camera view is intermittently inoperative
Scout voice guidance has rear speakers muted
USB audio playback resets after key cycle
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 4 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version UU.11.16),
Entune™ Audio Plus (version EU.20.25), or Entune™ Premium Audio (CU.20.26) or older may
exhibit one or more of the following conditions:
System is unable to adjust volume during voice navigation operation
“Low Fuel Level” pop-up does not display on the navigation screen
Abnormal POI operation
Freezing on the fuel consumption screen
Phone book fails to completely load
Phone widget shows phone number instead of phone book name
Toyota Entune™ App Suite will not download
Incorrect navigation location displays on traffic map
Incoming call screen information is incorrect
Bluetooth® connection takes too long
Abnormal Bluetooth® operation switching between phones
Diagnostic Trouble Code (DTC) U0293 set
When switching from Bluetooth® audio to Entune™ Audio, no sound is output
XM presets cannot be set
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 5 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version UU.11.19),
Entune™ Audio Plus (version EU.22.06), or Entune™ Premium Audio (CU.22.06) or older may
exhibit one or more of the following conditions:
Unable to change the time intermittently
Unit reboots intermittently
Backup camera stays on too long
Unable to browse contacts while driving
Unable to use the dial pad while driving
Unable to switch Bluetooth® devices while driving
Incorrect items selected when inputting addresses for navigation
Spotify song information does not display
Reduce the number of prompts when using voice recognition
Some 2016 – 2018 model year vehicles equipped with Entune™ Audio (version UU.11.27),
Entune™ Audio Plus (version EU.22.15), or Entune™ Premium Audio (CU.22.15) or older may
exhibit one or more of the following conditions:
Unable to select HD radio using voice recognition
Unable to browse music using voice recognition
Unable to select FM genre using voice recognition
Unable to delete destination using voice recognition
Voice prompt interrupt is defaulted to off
Abnormal Bluetooth® pop-up messages
Intermittent Bluetooth® disconnection
Unable to set XM channel 000 as a preset
Intermittent freeze condition
Abnormal Bluetooth® volume operation
Unable to stop voice training
Contact image missing or partially displayed with iOS 11.3.x or later
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 6 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio Plus (version
EU.22.39 or EU.32.39) or Entune™ Premium Audio (version CU.22.39 or CU.22.39) may exhibit
one or more of the following conditions:
Intermittent radio rebooting
Speed limit is not displayed
Abnormal route guidance
Navigation makes detour around destination
Unable to read the part number of the XM tuner
Song title and artist are not displayed when using a foreign language
Clock does not update when GPS signal is lost
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio Plus (version
EU.22.46 or EU.32.46) or Entune™ Premium Audio (version CU.32.44 or CU.22.44) may exhibit
one or more of the following conditions:
Clock intermittently changing to an incorrect time (7:00)
Radio station presets intermittently return to default
Updated software is now available to address these conditions, improve hands-free sound
quality, and enhance other visual and usability features. Follow the Software Update Procedure in
this bulletin to install the latest software version.
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 7 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Warranty Information
OP CODE
EL9053
DESCRIPTION
Software Update
TIME
MODEL
OFP
Camry, Camry HV
86804-06180
86804-06190
86140-06660
86140-06670
Corolla
86140-02460
86140-02470
86804-02070
86140-02520
86140-02540
86804-02100
RAV4, RAV4 HV
86804-0R030
86804-0R040
86140-0R170
86140-42110
86140-0R180
86804-42100
86804-42110
86140-42460
Prius C
86140-52330
86140-52270
86140-52260
86804-52040
86804-52050
0.3
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
T1
T2
73
74
T-SB-0024-20
March 10, 2020
Page 8 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Information
HEAD UNIT
APPLICABLE FILE ON THE USB DRIVE
Entune™ Audio
15TBDANA-CA01_1134.kwi
Entune™ Audio Plus
15TDDANA-CA01_2247.kwi
15TDDANA-CA02_3247.kwi
Entune™ Premium Audio
15TDANNA-CA01_2247.kwi
15TDANNA-CA02_3247.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2020 Toyota Motor Sales, USA
T-SB-0024-20
March 10, 2020
Page 9 of 17
Entune Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure
1. Confirm the audio system type by checking the panel ID printed above the top right or
bottom right of the display.
Figure 1.
2
1
4
3
1
Corolla
3
Camry, Camry HV
2
RAV4, RAV4 HV
4
Prius C
MODEL
YEAR
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
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