NHTSA ID Number: 10173742
Manufacturer Communication Number: T-SB-0041-19_Rev
TSB/Document Date: 2020-04-13
Summary
TSB: Some 2018 ? 2019 model year Camry, Camry Hybrid
, and Sienna vehicles equipped with Entune? 3.0 Audio Plus (version 1010) or Entune? 3.0 Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ?Abnormal navigation operation ?Screen freezing ?Intermittent rebooting ?Abnormal clock operation ?Abnormal Apple CarPlay® operation ?Echoing during Apple CarPlay® phone call ?Abnormal Pandora® operation after answering WhatsApp phone call ?Alexa® app inoperative when using iOS devices ?Intermittent rebooting ?Navigation location inaccurate ?Too many or inconvenient U-turns ?Inaccurate speed categories ?Inaccurate search matches ?Flashing map update screen A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
T-SB-0041-19
Rev1
April 10, 2019
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018 - 2019
Camry, Camry HV, Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
March 04, 2020 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
NOTE
This Service Bulletin applies to 2018 model year vehicles ONLY if the Phase 3 (CarPlay®) enhancement
Service Bulletin has been completed. Follow the Software Update Procedure steps 1 – 9 to verify this
Service Bulletin applies.
Introduction
Some 2018 – 2019 model year Camry, Camry Hybrid, and Sienna vehicles equipped with
Entune™ 3.0 Audio Plus (version 1010) or Entune™ 3.0 Premium Audio (version 1010) or earlier
may exhibit one or more of the following conditions:
Abnormal navigation operation
Screen freezing
Intermittent rebooting
Abnormal clock operation
Abnormal Apple CarPlay® operation
Echoing during Apple CarPlay® phone call
Abnormal Pandora® operation after answering WhatsApp phone call
Alexa® app inoperative when using iOS devices
© 2020 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0041-19
Rev1
April 10, 2019
Page 2 of 9
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2018 – 2019 Camry, Camry Hybrid, and Sienna vehicles equipped with Entune™ 3.0
Audio Plus (version 1026) or Entune™ 3.0 Premium Audio (version 1026, 1031) or earlier may
exhibit one or more of the following conditions:
Intermittent rebooting
Navigation location inaccurate
Too many or inconvenient U-turns
Inaccurate speed categories
Inaccurate search matches
Flashing map update screen
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
Warranty Information
OP CODE
EL1903
DESCRIPTION
Software Update
MODEL
Camry,
Camry HV
© 2020 Toyota Motor Sales, USA
TIME
OFP
T1
T2
0.3
86140-06430
86140-06460
86140-06B20
86140-06B30
86140-06B40
86140-06B50
86140-06B80
86140-06B90
86840-0R010
86840-0R011
86140-33A70
86140-33390
86140-06450
86140-06490
86140-06500
86140-06870
86140-06880
86140-06890
86140-06A00
86140-06A10
86140-06A20
86140-06A30
86140-06A40
87
74
T-SB-0041-19
Rev1
April 10, 2019
Page 3 of 9
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (continued)
OP CODE
DESCRIPTION
EL1903
MODEL
TIME
OFP
Camry,
Camry HV
86140-06A50
86140-06A80
86140-06A90
86840-06010
86840-06011
86840-06012
Sienna
86140-08210
86140-08190
86140-08160
86840-0R010
86840-0R011
86140-08100
86140-08110
86140-08080
86140-08090
86840-06013
Software Update
0.3
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Software Update Information
MODEL
Camry, Camry HV
Camry, Camry HV, Sienna
HEAD UNIT
Entune™ 3.0 Audio Plus
SOFTWARE UPDATE FILE
DCU
17TDT1NA-DA01_0035.kwi
DCU
17TDT2NA-DA01_0035.kwi
MEU
17TMT2NA-DA01_0020.kwi
17TMT2NA-DA02_0040.kwi
Entune™ 3.0 Premium Audio
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted
(unzipped) from the zip file and saved to a blank USB flash drive.
For EntuneTM Premium Audio, be sure to copy both the DCU and the MEU files to the USB
flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2020 Toyota Motor Sales, USA
T-SB-0041-19
Rev1
April 10, 2019
Page 4 of 9
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure
Download the software from the Multimedia Software Update section onto an empty USB
flash drive with a capacity of 8GB or larger.
2. Start the vehicle to maintain battery voltage.
Press the menu button on the radio faceplate, then select Setup.
Select General on the Setup screen.
Scroll down to Software Update Setting, then turn Automatic Update Check OFF.
Turn the vehicle OFF, then restart the vehicle again.
Perform steps 3 – 4 again.
8. Scroll down to and select Software Update.
© 2020 Toyota Motor Sales, USA
T-SB-0041-19
Rev1
April 10, 2019
Page 5 of 9
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Confirm the model ID is applicable to this Service Bulletin.
HEAD UNIT LEVEL
MODEL
Entune™ Audio Plus
Camry,
Camry HV
Entune™ Premium Audio
Camry,
Camry HV,
Sienna
MODEL ID
APPLICABLE TO THIS TSB
17TDT1NA-DA00
No
17TDT1NA-DA01
All Others
Yes
17TDT2NA-DA00
17TMT2NA-DA00
No
17TDT2NA-DA01
17TMT2NA-DA02
All Others
Yes
Is the model ID applicable to this Service Bulletin?
YES — Continue to step 10.
NO — Please apply the appropriate Phase 3 retrofit bulletin.
10. Verify that the software version is the same
or earlier as indicated in the Introduction.
Figure 1.
© 2020 Toyota Motor Sales, USA
T-SB-0041-19
Rev1
April 10, 2019
Page 6 of 9
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
11. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle is turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen.
12. Insert the prepared USB flash drive into the
vehicle’s USB port.
Figure 2.
13. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
TYPE
CURRENT VERSION
NEW VERSION
CURRENT VERSION
NEW VERSION
Audio
1026
1050
1026
1050
–
–
1016
1031
1030
1040
© 2020 Toyota Motor Sales, USA
T-SB-0041-19
Rev1
April 10, 2019
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
14. Press the Update Software button in the
lower right-hand corner.
Figure 3.
15. Select OK on the Software Update
Detail screen.
Figure 4.
16. Select Agree on the Terms of
Service screen.
Figure 5.
© 2020 Toyota Motor Sales, USA
Page 7 of 9
T-SB-0041-19
Rev1
April 10, 2019
Page 8 of 9
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
17. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 6.
18. Once the head unit begins installation, the
update will take about 10 minutes.
Figure 7.
NOTE
Do NOT turn off the engine or ACC before the software is ready for updating.
Do NOT pull the USB flash drive out of the vehicle USB port before the software is ready
for updating.
19. When “The software is ready for updating”
screen appears, turn the vehicle OFF.
Figure 8.
© 2020 Toyota Motor Sales, USA
T-SB-0041-19
Rev1
April 10, 2019
Page 9 of 9
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
20. Turn the vehicle ON to complete the software update.
21. Once the software update has completed, remove the USB flash drive.
22. Perform steps 1 – 4 to verify that the
software version matches the current
Software Version Information table below.
Figure 9.
Table 2. Software Version Information
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
TYPE
CURRENT VERSION
Audio
1050
–
NEW VERSION
CURRENT VERSION
NEW VERSION
1050
–
© 2020 Toyota Motor Sales, USA
1030
1040
–
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TSB/Document ID: T-SB-0041-19_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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