NHTSA ID Number: 10173643
Manufacturer Communication Number: RETURN SUMMARY_R
TSB/Document Date: 2020-04-09
Summary
Subject: Recalled Inflator XPO Pick Up Service Suspension As the Coronavirus and its impact continue to evolve, INFINITI
continues to monitor the situation and prepares to support our retailers. In an effort to support the health and safety of their employees, effective immediately, XPO services has elected to temporarily suspend the pickup of used airbag inflators until further notice. At this time, retailers should continue to accumulate affected used recalled inflators on pallets until XPO service can resume. All other inflators should be handled in the normal course. A summary of our air bag parts returns process is included with this announcement. Please refer to the part return instructions as needed. Retailer Communication: Retailer personnel in the following positions will receive direct email notification of this notice using the email address entered into NNAnet. Position Name Assistant Parts Manager Assistant Service Manager Part & Service Director Parts Director Parts Manager Service Advisor/Consultant Service Advisor/Consultant - Express Service Service Director Service Manager Warranty Administrator If any retailers are not receiving this information via email from the campaignannouncements@nissan
-usa.com mailbox, please check spam folders and enable their inbox to process these emails as a safe sender. All retailer email addresses for these positions are taken from the retailer portal (NNAnet) and updated regularly. Retailers should verify the retailer portal administrator has the current contact information entered for these key positions to ensure information is received.
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TSB/Document ID: RETURN SUMMARY_R
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
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Air Bag Parts Return Summary
NISSAN![]()
RETURN YRC/DDS:
PNC
PC568
PM662
PM678
PM679
PM691
PM752
PM753
PM754
CLICK HERE
UPDATES TO PNC
Original PNC – No changes
DESCRIPTION / CAMPAIGN ID
LEAF / 17V-253
VERSA SIDE CURTAIN AIR BAG/16V-724
SENTRA / 17V-253
VERSA SEDAN, NOTE / 17V-275
SENTRA / 17V-253
VERSA NOTE DRIVERS SIDE/ 17V-837
VERSA NOTE – PASS SIDE/ 17V-837
VERSA NOTE – BOTH SIDES / 17V-837
RETURN via FedEx TO TAKATA CCN# PROVIDED:
CLICK HERE
PNC
UPDATE TO PN
DESCRIPTION / CAMPAIGN ID
PC553
PART COLLECTION – FLORIDA - CLOSED
ALTIMA-L33
PC554
PART COLLECTION – NEW YORK – CLOSED
ALTIMA-L33
PC555
PART COLLECTION – FLORIDA - CLOSED
ALTIMA-L33
PC556
PART COLLECTION – NEW YORK – CLOSED
ALTIMA-L33
PM670
PART COLLECTION – FLORIDA OR TEXAS – CLOSED
VERSA– N17
PM671
PART COLLECTION – OTHER APPLIED ST – CLOSED
VERSA– N17
PM672
PART COLLECTION – FLORIDA OR TEXAS – CLOSED
VERSA– N17
PM673
PART COLLECTION – OTHER APPLIED ST- CLOSED
VERSA – N17
P8309
PART COLLECTION – GEORGIA, FLORDIA, NEWYORK
CUBE – Z12
P8310
PART COLLECTION – GEORGIA, FLORDIA, NEWYORK
370Z – Z34
RETURN VIA XPO:
CLICK HERE
RETURN VIA XPO – PM685 ONLY:
CLICK HERE
PNC
UPDATES TO PNC*
PM656
INACTIVE
PM657
REPLACED: PM656 if it was incomplete
PM676
REPLACED: PM656 if it was complete
PM683
REPLACED: PM558,PM358,PM559,PM459,PM458
PM684
ORIGINAL
PM685
Original PNC
PM665
Original PNC
PM823
Original PNC
PM826
Original PNC
PM818
Original PNC
R1703
REPLACES: R1020
R1711
REPLACES: R1302,R1407,R1508,P4236
R1712
Original PNC
* Parts for replaced PNCs will also be returned to XPO
DESCRIPTION / CAMPAIGN ID
VERSA / 16V-349
VERSA / 16V-349
VERSA / 17V-028
SENTRA 15V-287
SENTRA/ 15-V287
VERSA / 17V-446
VERSA / 17V-028
VERSA / 18V-401
VERSA /
VERSA / 18V-044
PATHFINDER / 17V-068
MAXIMA / 15V-287
PATHFINDER – MAXIMA 15V-287,17V-068
Revision Date: 3/16/2020
Air Bag Parts Return Summary
** XPO/Stericycle bulk pickups can have combined different part numbers on the same pallet as long as
they are labeled correctly.
OBSOLETE (UNUSED) PARTS: - Return to PDC using “I” Code until September 20, 2017
KH5FA-7993D
K8E61-7994D
OBSOLETE (UNUSED) PARTS: RETURN TO PDC USING “G” CODE
98561-4Z60A
K8561-7999B
B4167-2Y00A
98561-EM38E
PDCs will return these to NPRC for disposal
INFINITI![]()
RETURN VIA XPO:
PNC
R1622
R1701
R1702
R1704
R1706
R1707
R1713
R1714
UPDATE TO PNC
REPLACES: R1618 & R1619
Original PNC
REPLACES: R1023
REPLACES: R1618 & R1619
REPLACES: P4235
ORIGINAL
REPLACES: R1303 & R1406
ORIGINAL
RETURN YRC/DDS:
PG7B5
R1722
PC644
CLICK HERE
DESCRIPTION / CAMPAIGN ID
FX, FX35, I35, M / 16V-349
FX, M / 17V-028
QX4 / 17V-068
FX, I35, M / 16V-349
FX, I35, M / 15V-226
I30, I35 / 15V-226,15V-287,16-349
FX, I30, I35, QX4 / 15V-287
CLICK HERE
Original PNC
Original PNC
Original PNC
QX30 / 17V-143
Q50, Q50 HYBRID![]()
QX50
* Parts for replaced PNCs will also be returned to XPO
** XPO/Stericycle bulk pickups can have combined different part numbers on the same pallet as long as
they are labeled correctly.
Air Bag Parts Return Summary
OBSOLETE (UNUSED) PARTS: - Return to PDC using “G” Code
K8515-CL71A
K8561-7994D
B4A67-CG00A
K85FA-7999B
B4167-2Y00A
K8525-CG78D
B4AFG-CG00A
B4A67-EH50C
K8561-7999B
K85FA-7994D
KH5FA-7993D
PDCs will return these to NPRC for disposal
Revision Date: 3/16/2020
Air Bag Parts Return Summary
INSTRUCTIONS FOR RETURN OF AIR BAGS
AIR BAG INFLATOR PACKAGING INSTRUCTIONS FOR YRC/DDS
NOTE: DO NOT DEPLOY THE USED/NON-DEPLOYED AIR BAG INFLATOR
REMOVED FROM THE VEHICLE.
Packaging Instructions
NOTE: Individuals preparing hazardous material (‘Hazmat’) shipments are required to be
trained in accordance with the Code of Federal Regulations, Title 49, section 172.704.
1. Place the old inflator from the vehicle in the carton that the new air bag inflator was
received in. Be sure to package the used inflator the same way as the new inflator.
Include any packing material that was used to ship the new inflator in the carton with the
used inflator.
2. Seal the carton with 3 inch clear tape across the flaps and along the edges to securely
close the carton.
3. Verify that the Class 9 hazardous material diamond, UN ID (UN3268), and the proper
shipping name (safety devices) are still clearly visible on the carton and are not covered
or obstructed in any way.
Example
Carton may look different and
the items listed may be in
different locations on the carton.
5
1
4
3
2
Required markings:
1. Transportation information
4. ID number
Air Bag Parts Return Summary
2. UN specification package
markings
3. Labels
4. Write on top of the carton:
Information pertaining to the campaign
for example:
“QX30 Campaign”
“2019 QX50; RIGHT KNEE AIR BAG CAMPAIGN”.
Revision Date: 3/16/2020
Air Bag Parts Return Summary
Shipping Instructions for YRC
NOTE: Please accumulate a minimum of 10-15 air bag inflators prior to
contacting the YRC Reverse Logistics call center to arrange for the pick-up of
the inflators.
1. Call the YRC Reverse Logistics call center at 1-800-357-9199 and tell the operator
that you need to return Campaign air bag inflators to your servicing PDC.
2. Provide the call center with the name, address and telephone of your servicing PDC.
3. Provide your dealership name, address and telephone number.
4. Provide the number of air bag inflators being returned and the total weight.
5. The YRC Reverse Logistics team will fax/email you a copy of the completed
Bill of Lading and shipping labels for the shipment.
6. The YRC Reverse Logistics call center will notify the local YRC terminal to pick up
the air bag inflators at your dealership.
Please do NOT call the local YRC terminal to schedule the pick-up.
7. Place the packaged air bag inflators and completed Bill of Lading aside for pick
up by the carrier
.
Shipping Instructions for DDS
Bill of Lading Instructions (refer to example on the next page):
Use the blank Bill of Lading on the last page and enter the following:
1. Servicing PDC name, address & telephone number.
2. Date of the shipment.
3. Dealership name and address as indicated on the sample Bill of Lading.
4. Number of packages being shipped on line 1.
5. Total weight of the packages being shipped on line 1.
6. Total number of packages being shipped.
7. Total weight of the packages being shipped.
8. Print the name of the Hazmat trained/certified employee and have him/her
sign as shown on sample Bill of Lading.
9. Print the name of the DDS carrier
that will be transporting the air bag inflators
back to your servicing PDC.
Shipping Instructions:
Place the packaged air bag cartons and completed Bill of Lading in DDS delivery
area for DDS driver pick up.
Air Bag Parts Return Summary
Revision Date: 3/16/2020
Air Bag Parts Return Summary
19/19
NTB17-047
Air Bag Parts Return Summary
Revision Date: 3/16/2020
Air Bag Parts Return Summary
19/19
NTB17-047
Air Bag Parts Return Summary
RETURN TO TAKATA CCN# PROVIDED:
Revision Date: 3/16/2020
Air Bag Parts Return Summary
RETURN INSTRUCTIONS
NOTE:
Use these instructions for cube (Z12).
The cube (Z12) front driver air bag inflator does not require shorting pins.
Takata Document (pages 12 – 18)
AIR BAG INFLATOR
RETURN
PACKING & SHIPPING INSTRUCTIONS
If a new box or replacement shipping labels are needed, please contact the representative listed
below by phone or email to request replacement materials.
Primary Contact: - Tel #: 210-250-5079
E-Mail: [email protected]
Check List
Fill out Orange Label.
Attach Orange Label to the Outside of shipping box.
1. Ensure the shorting pin has been connected to the inflator harness(s).
2. Place the un-deployed inflator in the "cradle" of the shipping box (the box the new inflator
came in). Do not include any other hardware in the box that may rattle and cause rejection
of the shipment.
3. Close the box flap per the box instructions.
4. Firmly tape the box flap as follows:
a. Use 2-inch wide clear packing tape.
b. Tape strip must be a minimum of 4 inches long.
c. There must be at least 2 inches of the 4-inch tape strip on the flap of the box and at
least 2 inches on the bottom of the box.
5. Fill out orange label and attach to side of box.
6. Complete and affix the FedEx Ground paperwork as follows: Hazardous Materials
Certification form (OP-900PRP) included with these instructions.
a. Separate the bottom 4 labels and place them in the re-closeable pouch. Affix the recloseable pouch to the bottom of the box (provided).
b. Put the shipping date on the "FedEx copy" and the "Customer copy" labels.
b. Peel off the "Apply to box" label and firmly apply it to the box flap.
d. On the "FedEx copy" and the "Customer copy labels", fill in the 15 digit Tracking ID.
The 15-digit tracking ID is found beneath the large barcode on the FedEx PRP label
provided
The 15-digit tracking ID is also on the peel off "Shipper Receipt" and "Receipt" labels
at the top of the FedEx PRP label.
e. Keep the "Customer copy" label for dealer records and retain it for a minimum of 2 years.
f. Give the "FedEx copy" label to the FedEx Ground Driver.
FedEx Ground Package Returns Program (PRP) shipping label (included with these instructions)
a. Fill in the "From" information; (Nissan
dealer name and address). The RMA# is not needed.
b. Peel off the label and affix it to the top of the box to the left of the Class 9 label. Use the
scribe marks on the box as a. guide so the PRP label does not touch any portion of the Class
9 label or its border.
Air Bag Parts Return Summary
c. When the shipment is ready, call for a FedEx Ground pick-up using the number listed for
business
locations (888-777-6040 800-463-3339), or, if you receive regular pick-ups, give the package
to your FedEx Ground Driver.
Cautions:
a. Remove or blackout any old shipping labels or barcodes (not "hazard" marks or labeling).
b. Take care not to cover any portion of the Class 9 label, proper shipping name, UN number,
or UN box specifications.
c. Prior to shipment, ensure all steps have been properly completed. All packages must be
prepared in
accordance with all DOT and FedEx Ground requirements. Incomplete or missing information
will result in return to sender and delay of return credit.
Tel # 210-250-5079
[email protected]
FedEx Ground Package Return Program (PRP) Label.
•
Fill in the “From” information; (Nissan
dealer name and address). The RMA# is not
needed.
•
Peel off the label and affix it to the top of the box to the left of the Class 9 label. Use the
scribe marks on the box as a guide so the PRP label does not touch any portion of the
Class 9 label or its border.
Revision Date: 3/16/2020
Air Bag Parts Return Summary
Place plastic pouch at the bottom of box.
Peel off the label and affix it to the top of
the box to the left of the Class 9 label.
Healthy Vehicle
Please do not return LTL
VIN:______________________
RO#:______________________
Dealer Code:_______________
Air Bag Parts Return Summary
Fill the orange label properly with the
correct information of the vehicle.
Revision Date: 3/16/2020
Air Bag Parts Return Summary
Self adhesive re-closeable pouch:
Insert 4 labels from the bottom of the Hazardous Materials Certification Form.
Attach pouch to the bottom to the inflator return box.
Place plastic pouch at the bottom of the
box.
EXAMPLE
Air Bag Parts Return Summary
Fill in here: CCN780061
Fill in here: CCN780061
Revision Date: 3/16/2020
Air Bag Parts Return Summary
call
telephone number 210-250-5079.
Air Bag Parts Return Summary
RETURN VIA XPO:
Revision Date: 3/16/2020
Air Bag Parts Return Summary
Air Bag Parts Return Summary
RETURN VIA XPO
FOR PM685
ONLY
Revision Date: 3/16/2020
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