Aftersales Retailer Support
Missed Recalls/Campaigns Completion Report
Reference: IPSB/19-402
Date: March 13, 2020
Attention: Retailer Principal, Executive, Sales & Service Managers

The “Missed Recalls/Campaigns Completion” report is used to identify vehicles that have entered your
retailer’s service department with open campaigns and left without the remedies performed (missed
opportunity). Failure to complete these recalls and campaigns at time of service could create a liability
risk for your dealership, lessens client satisfaction, and reduce dealership revenue.
The report lists all VINs with missed opportunities for a rolling ninety (90) days. This report is updated
daily, but includes an eight (8) day grace period to allow for warranty claims to be submitted. When
warranty claims are not submitted by the eighth day, affected VINs show as missed opportunities.
The missed recall/campaign opportunities in the report are separated into two categories: Takata and
Non-Takata. The report will show how many missed opportunities exist for your dealership, the
number of unique VINs, and the potential revenue for the repair.
 Each open recall/campaign counts as a missed opportunity. Thus, if a vehicle has two open
recalls/campaigns, the visit counts as two missed opportunities.
 Unique VINs count the number of VINs that comprise the total missed opportunities for the
ninety (90) day period.
 Potential revenue is parts and labor total based on the national average claim amount for
each campaign missed.
Accessing the Report:
All retailer personnel with an account on NNAnet can access the report:
 Login NNANet 2.0 and click on “My Links”
 Choose “Parts, Services & Accessories” and then “Missed Opportunity Daily Dealers”

Report Exclusions:
 Unrepairable VINs reported via the campaign deferment process (IPSB19-362). VINs
deferred for reasons other than “unrepairable” will still show on the report.
 Non-INFINITI brands (including Nissan) presented for service.
 Recalls/Campaigns currently subject to lengthy parts availability concerns.
Questions: Ask your FOM or inquire via email at: NNA-AfterSalesWarrantyCampaignsAnalytics@nissan-usa.com

Refer to the user guide included with this bulletin for additional details .

User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)
Table of Contents

.............................................................................................................................. 2
Introduction ......................................................................................................... 3
Report Highlights ................................................................................................ 3
What Is Not Included in the Report ................................................................... 3
How to Use the Report ....................................................................................... 4
Access the report and its link .......................................................................................... 4
Get Started ...................................................................................................................... 4
Missed Opportunity by Airbag Type (Takata Only)................................................ 5
Estimated Claim Revenue/Summary View ............................................................. 5
Missed Opportunities Details...................................................................................... 6
Download Data to an Excel Sheet ............................................................................ 7
Customizing your view ............................................................................................... 8

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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)

Introduction
Missed Opportunities report is used to identify vehicles that have entered your service
department with open campaigns and left without the remedies performed (missed
opportunity). The report lists all VINs which missed campaign repairs for the last rolling
90 days. The report cutoff day is: Today minus 8 days to allow a grace period for
warranty claims submission. Warranty claims not submitted by the 8th day will appear as
a missed opportunity on the report.
This report tracks all missed campaign opportunities (both Takata and Non-Takata)
as well as, estimated revenue based on national average claim payments, for
parts/labor applicable to campaign completion of each unique VIN. Takata and
Non-Takata campaign group revenue opportunities are shown as well as a grand
total, which sums the two categories.

Report Highlights








Track both Nissan and INFINITI brands for Takata and non-Takata campaigns (all
active campaigns)
Track number of VINs (Num of VINS) coming into dealers for services with
missed campaign repairs for past 90 days.
Track the number of missed-repaired campaigns (no claims were submitted for
the campaign repairs, and the campaign status remained open for these VINs)
for past 90 days (Num of Open Campaign Missed). The work order close dates
are after campaign launch dates.
Provide the estimated revenue (Revenue) based on national average claim
payments, for parts/labor applicable to campaigns
Your individual view can be customized so you see that view every time you
click on the link
You can also download detailed data for your further analysis.

What Is Not Included in the Report


Unrepairable VINs submitted and accepted via the campaign deferment process
(NPSB19-530 / IPSB19-362) are not shown in the report. Other deferment
reasons besides “unrepairable” remain on the list as a missed opportunity if the
campaign was not completed and a claim was not submitted within the 8-day
grace period.



All cross-brand VINs serviced (i.e. Nissan serviced by INFINITI retailer or vice
versa) are not shown in the report. These are specially handled by the recalls and
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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)
campaigns team. The campaign team assigns the VIN to the closest correct brand
retailer and communicates the information to the regional personnel bimonthly.

How to Use the Report
Access the report and its link
The report is published on NNANet Dealer Portal Web Site
(https://as.na.nissan.biz/SecureAuth71/SecureAuth.aspx) with the link name below:
Missed Opportunity Daily Dealers
All dealers who have an account on NNAnet 2.0 can access the report as
follows:





Login NNANet 2.0
Click on “My Links”
Chose “Parts, Services & Accessories”
Click on “Missed Opportunity Daily Dealers

Get Started


Save the link referenced above as a favorite in your web browser



The report cutoff day is: Today minus 8 days. For example if TODAY is
11/30/2019, the report period would be 8/23/2019 to 11/22/2019 using RO
close date for VINs coming to dealers in the period and missed campaign
repairs. An 8-day grace period is built in to allow dealers to submit warranty
claims for repairs completed during the vehicle’s visit at the retailer. This
will help prevent reporting missed opportunities associated with delayed
claims submission.



The report is organized with three GREEN tabs below:

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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)

Missed Opportunity by Airbag Type (Takata Only)

Estimated Claim Revenue/Summary View



Provide a stats summary (# of VINs, # of Campaigns Missed,
and estimated revenue) of missed opportunities for your
dealers
You can check or uncheck to give you the different view by
campaign categories

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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)

Missed Opportunities Details






Provide some of other information on the VIN level
o VIN
o RO number
o RO close date
o Campaign number
o Advisor name
o Model line
Sometimes the list is long, you can use the “Type a VIN Number”
feature to find a specific VIN.
You can also sort the data the way you want in the view. All column
names are sortable. Just hover over the column name, and click on
sort icon A |
Z V

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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)

Download Data to Excel Sheet


You can also download data into an excel format and distribute the
data.
 For example if you want to download VIN details from the
3rd tab.
 Highlight one area in the sheet
 Chose download in the upper corner of the web page
 A pop-out window appears. Click on crosstab.
 The download is shown on the left bottom corner of your
screen like this below:

 Wait until the download completed
 Open the excel file and save it.

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User Guide for Missed Recalls/Campaigns Completion Report (Missed Opportunities)

Customizing your view:
o
o
o
o
o

Configure the report the way you want to view it upon opening by
selecting the desired filters
Select View: Original in the upper right of the screen
Give it a name, check the “make it default” box, and select save
Multiple views can be saved and viewed by: Select View: then name
your view
If you don’t check “make it default”, the option can still be saved
as a selectable view

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