GROUP
Engine Electrical

Technical Service Bulletin

DATE
March, 2020

SUBJECT:

NUMBER
20-EE-002H
MODEL(S)
All Vehicles*

GDS CADEX TESTER BATTERY CLAIM APP

Description:
This bulletin describes the mandatory procedure to submit battery test data electronically for battery
warranty claims by running the GDS Battery Claim App. The App must be run right after an incident
battery is removed from the vehicle or after a battery charge is completed which qualifies for warranty.
It must be run at any time between RO open and close dates.
The App scans the J-51807 Cadex Battery Tester Tickets to submit battery test data for prefill of the
battery warranty claim. It guides Technician to correct any errors that would create a claims issue,
while the battery is still on hand for retest. The battery claim is finalized by warranty clerk by utilizing
the prefilled battery test data.
In certain cases, the App may provide a “Battery Hold Notice” to print out and attach to the battery for
the possibility that a WTC return request will be received later for the battery. TSB 19-EE-005 provides
the WTC warranty battery return policy and procedures.
Applicable Vehicles: *All Vehicles that are still eligible for Battery Warranty coverage.

NOTICE
To run the GDS Battery Claim App:


VCI is not connected to the vehicle.



Vehicle ignition is not turned on.



Internet should be available, but the App can still be used without internet for up to 5
claims data saved on the GDS tablet. Thereafter, internet must be established to continue.

TheNOTICE
Battery Claim App notifies the Technician of any errors and allows for reentry of the correct
vehicle information or retest the battery while the battery is still on hand.
If your Cadex Tester ticket barcode printout is usually compromised and can’t scan, contact Cadex:
[email protected]

1-800-565-5228 x 5 (for service)

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

GDS CADEX TESTER BATTERY CLAIM APP

Service Procedure:
1.

Access the Hyundai GDS.
Select the More pull-up menu.
Select Battery Claim from the Additional
Features section.

2.

Select CADEX TESTER BATTERY CLAIM.

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GDS CADEX TESTER BATTERY CLAIM APP

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3.

Input the Vehicle’s VIN into the App using
one of the following 3 methods A, B or C
below:

A. Scan the VIN Plate Barcode.
After a successful scan, the screen will
advance to the screen of step-4 for
Technician to enter the warranty claim
information.

NOTICE
Some tablets may prove difficult to
scan the VIN barcode.
In such case use methods B or C
shown below to enter VIN.

B. Input the last 6 Digits of the VIN.
Enter the last 6 digits of VIN and select the
Search icon.

NOTICE
This search requires an internet
connection in order to be
performed.

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GDS CADEX TESTER BATTERY CLAIM APP

Carefully select the correct Vehicle’s VIN,
Model, and Model Year from the possible list
of vehicles that were built with the last 6
digits as entered.
Press OK and the App will advance to the
screen of step-4 to enter the warranty claim
information.

C. Enter the full Vehicle VIN.
Enter the full VIN and select the Search icon.

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GDS CADEX TESTER BATTERY CLAIM APP

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4.

Confirm that the correct model year and
vehicle is displayed.
NOTE: If it is wrong vehicle, select Previous
to check and select the correct vehicle.
Enter the requested Warranty Claim
Information as specified by the App.
Select Next when all requested information
is input.

5.

Select the Type of Claim from the 3
available battery warranty claim types:


Battery Replacement Only.



Battery Replacement After
Charging.



Charge Battery.

The ticket(s) must be scanned in the specific
order as shown in the chart by the App and
will be instructed step by step by the App.
Select Next to continue.

Select the type of Battery Warranty Claim

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GDS CADEX TESTER BATTERY CLAIM APP

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6.

Scan the First Cadex Battery Tester Ticket
barcode with the battery test result as
identified by the App.

This confirmation screen will appear after the
successful scan of a Cadex ticket:

NOTICE
If the barcode cannot be scanned,
select “Cadex Ticket Fails to Scan”.
Reprint another ticket as instructed, or
manually enter the battery test code
from the top of the Cadex ticket:

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GDS CADEX TESTER BATTERY CLAIM APP

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7.

When applicable, repeat step-6 for the correct
2nd Cadex Ticket as instructed by the App.

8.

If the Cadex software is not currently up to
date, one of these two warnings may appear
after the first Ticket is scanned:
Level 1 Warning:
(The claim data can still be submitted)
Follow the instructions listed on the App and
select OK.

Level 2 Important Warning:
(The claim data cannot be submitted)
Note the instructions as to the software level
HMAx.xx and TSB# that must be performed
in order to update your Cadex Battery
Tester. Then select OK.

NOTICE
The Battery App will abort with a
level-2 warning since the
mandatory time period to update
your Cadex Tester has expired.
Battery claims will be rejected until
the Cadex Battery Tester software
is updated.

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GDS CADEX TESTER BATTERY CLAIM APP

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8.

In the case of Battery replacements, it is
required to shoot a photo of the complete top
of the used battery.
Follow the instructions as listed on the
application.
Select Next to continue after a successful
photo was taken.

For certain vehicles, a BATTERY HOLD
FOR WTC COLLECTION notice may
appear.
Follow the instructions as listed on the App
and select Next to continue.

Provide the following to your Parts Dept:


The removed incident battery.



Printout of the “Battery Hold” notice.



Printout of “Today’s Test Result” to
follow in the next step.

NOTE: Printouts should be placed in a clear
bag and taped around the battery to ensure
they are kept together.

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9.

GDS CADEX TESTER BATTERY CLAIM APP

The following Today’s Test Result screen
will appear.
Confirm all information and select Send.

10.

The battery test data is now complete and
has been submitted for prefill of the warranty
claim.
Print and attach the printout to the R.O.

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11.

GDS CADEX TESTER BATTERY CLAIM APP

When internet connection is temporary
unavailable, the application will allow up to 5
claims to be saved to the Tablet until internet
connection must be re-established.

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13.

GDS CADEX TESTER BATTERY CLAIM APP

To check for prior claim battery test
submission status select Previous Battery
Claim Submission.

A list of the previous claims test data will
appear and the submission status will be
indicated.
SENT confirms the claims test data was
successfully submitted to GMA.
Any indicated as Pending were not
submitted yet due to internet being
unavailable.

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