NHTSA ID Number: 10173540
Manufacturer Communication Number: Campaign T4K Dea
TSB/Document Date: 2020-04-07
Summary
Hyundai
is conducting a Service Campaign to update the Blind Spot Collision Warning (BCW) system software to correct an intermittent BCW malfunction indicator light. The affected vehicles include: • Certain 2020 MY Palisade (LX2) Equipped with BCW
Service Campaign T4K Dealer Best Practice
Date: March 13, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T4K: BLIND-SPOT COLLISION WARNING (BCW) RADAR UPDATE (TSB #20-01-014H supersedes TSB
#19-01-046H) – v2
Updates To This Document
•
Update: TSB #20-01-014H updated to advise technicians to not perform the BCW radar calibration procedure
after performing the software update.
Date
3/13/20
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail deliver and whenever an affected
vehicle is in the shop for any maintenance or repair..
Affected Vehicles
Hyundai is conducting a Service Campaign to update the Blind Spot Collision Warning (BCW) system software to correct an intermittent
BCW malfunction indicator light.
The affected vehicles include:
• Certain 2020 MY Palisade (LX2) Equipped with BCW
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
Description
Some Palisade (LX2) vehicles may intermittently experience the BCW Malfunction Indicator Light ON with a message “Check Blind-Spot
Collision Warning System” displayed on the instrument cluster.
When the BCW Malfunction Indicator Message turns ON, the diagnostic code C270354 (Control Module Slave Calibration) will be
triggered.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• This campaign can be completed quickly and does not require a hoist.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay
working in the bay.
•
•
Make sure to follow the notices in the BCW Software Procedure.
o You must initially perform GDS ECU Update in Auto Mode. If the ECU Update starts but then fails in Auto
Mode, perform the update in Manual Mode to recover.
o In the ECU Upgrade screen, select BCW as the system to update.
o Do not perform the BCW radar calibration procedure; it is not required after performing this software update.
Make sure the battery voltage does not fall below 12 volts. Keep a charger connected to the battery or run the
vehicle for 20 minutes to ensure an adequate state of charge for reliable update results.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Parts
No additional parts are required to complete this campaign.
Customer Notification
None
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected] Parts ordering hotline
m
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
1‐844-371-3808
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
1‐866‐984‐6355
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Customer Support
Contact Information
Hyundai Customer Care Center
(Recall /Campaign Questions)
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
1‐855‐671‐3059
Hyundai Roadside Assistance
1-800-243-7766
www.hyundaiusa.com/recall
1‐800‐633‐5151
Description
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
Key Reference Information
Campaign Central
Name
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification
Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library
> Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM)
Procedure
Service Rental Car (SRC) Program
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
Recall Campaign Website
NHTSA Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
UNCOMPLETED CAMPAIGN VIN LISTING
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TSB/Document ID: Campaign T4K Dea
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: PARKING BRAKE:INDICATOR LIGHT
MFR Component System:
MFR Component Subsystem:
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